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43

Chapter 5: Support

This chapter covers the following topics:
•

Frequently Asked Questions (below)

•

Contacting Technical Support (page 44)

•

Limited Warranty (page 45)

•

Returning the Product For Repair (page 47)

Frequently Asked Questions

What kind of disk drives can I use with ASUS Storage DS300j?

The DS300j supports 3.0 GB/s Serial ATA disk drives and 3.0 Gb/s SAS
drives.

The DS300j does not support Parallel ATA (PATA) disk drives.

How can I tell when the ASUS Storage DS300j has fully booted?

When the DS300j unit is fully booted up, the Power and FRU LEDs will light
up green. The heartbeat LED blinks green once a second.

What happens if a disk drive fails?

Depending on the nature of the failure, the failed drive the drive might not
appear in the CLI

– or the failed drive might appear with some errors – when

you run the

link

command. See page 26.

Can I hot-swap a failed drive with a new one?

Yes. Disk drives are hot-swappable on the ASUS Storage DS300j unit.

Can a ASUS Storage unit run on just one power supply?

Yes, it is possible to run the ASUS Storage unit on a single power supply.
There are two power supplies so that the unit will continue running if one of
the power supply fails. But deliberately leaving one power supply off negates
this advantage.

In addition, leaving one power supply off reduces air flow through the unit
enclosure and can contribute to overheating. Always switch on both power
supplies.

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Summary of Contents for DS300j

Page 1: ...ASUS Storage DS300j User Manual Version 1 0 ...

Page 2: ... Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors ASUS Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data...

Page 3: ...ort 4 CE Statement 4 FCC Statement 4 KCC Statement 4 Chapter 2 ASUS Storage Installation 5 Unpacking the ASUS Storage 5 Mounting ASUS Storage in a Rack 6 Installing Disk Drives 9 Drive Slot Numbering 9 Installing Your Disk Drives 9 Making Data and Management Connections 11 Configuring a Data Path 11 Configuring a Management Path 11 Direct Management of ASUS Storage 11 Setting Up Serial Cable Conne...

Page 4: ...Firmware Image File 35 Updating Firmware in ASUS Storage Management 35 Updating Firmware with the JBOD Flash Utility 37 Replacing a Power Supply 39 Removing the old power supply 39 Installing the new power supply 39 Replacing an I O Module 40 Removing the old I O module 40 Installing the new I O module 40 Replacing a Cooling Fan 41 Chapter 5 Support 43 Frequently Asked Questions 43 Contacting Tech...

Page 5: ...ts and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention to an essential step or point required to complete a task Important items include things often missed Caution A Caution informs you of...

Page 6: ...SATA drives in the same system Hot swappable drive bays Staggered physical drive spin up Redundant hot swappable power supplies Command Line Interface via RJ 11 Serial Port Three years complete system limited warranty includes 24 x 7 email and phone support with highly experienced technical support technicians and an advanced replacements program Compatible with leading SAS hard drives host bus ad...

Page 7: ...current rating with two power cords Power Consumption Without disk drives 72 2 W with disk drives 242 3 W Temperature Normal conditions 5 to 40 C operational 40 to 60 C non operational Conditions of running SAS disk drives with one failed cooling fan 5 to 35 C operational 40 to 60 C non operational Relative Humidity 95 percent maximum Vibration Random 0 21 grms 5 500 Hz 30 Mins X Y Z axis Dimensio...

Page 8: ...mail and phone support English only 24x7 access to ASUS support site for drivers firmware and compatibility CE Statement Warning This is a class B product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures FCC Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two condi...

Page 9: ...s the following items ASUS Storage DS300j unit Quick Start Guide printed RJ11 to DB9 serial data cable Screws for disk drives 70 pieces 1 5m 4 9 ft Power cords 2 CD with User Manual and Quick Start Guide in PDF format Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Warning The ele...

Page 10: ...ing components Mount the rails to the rack using the appropriate screws and flange nuts fully tightened at each end of the rail Do not load the rails unless they are installed with screws as instructed The rails available for the ASUS Storage unit are designed to safely support that ASUS Storage unit when properly installed Additional loading on the rails is at the customer s risk ASUSTek COMPUTER...

Page 11: ...se no adjustment screws 3 Attach the mounting rail assemblies to the outside of the rack posts using the attaching screws and flange nuts from your rack system Be sure the front rail support is on the bottom facing inward The alignment pins fit into the rack holes above and below the attaching screws Use the attaching screws and flange nuts from your rack system Tighten the screws and flange nuts ...

Page 12: ...Rack front post Rack back post Locating pins 2 on each end Rail attaching screws not included Flange Support Inside of post Front rail Rear rail Rail adjustment screw center outside of rail Inside of post This completes rack mounting Go to Installing Disk Drives on page 9 ...

Page 13: ...the ASUS Storage Management and CLU user interfaces See Figure 3 Figure 3 ASUS Storage drive slot numbering Install all of the drive carriers into the ASUS Storage enclosure to ensure proper airflow even if you do not populate all the carriers with disk drives Installing Your Disk Drives 1 Remove a disk drive carrier 2 Carefully lay the disk drive into the drive carrier at the front so that the sc...

Page 14: ...isk drive mounting screw mounting screw Caution ASUS Storage supports disk drive hot swapping To avoid hand contact with an electrical hazard do not remove more than one drive carrier a time This completes disk drive installation Go to Making Data and Management Connections on page 11 ...

Page 15: ...O module of the second DS300j unit 4 Connect the remaining DS300j units in the same manner All SAS ports have SFF 8088 connectors Configuring a Management Path To establish the management path make the FC or iSCSI management connections as described in the ASUS Storage DS300F DS300I User Manual The RAID controller in the ASUS Storage DS300F or DS300I subsystem also monitors and manages the DS300j ...

Page 16: ...S Storage Expansion Management Port SAS port ASUS Storage DS300F SAS IN port SAS OUT port ASUS Storage DS300j SAS IN port SAS OUT port ASUS Storage DS300j SAS IN port ASUS Storage DS300j This completes data and management connections Go to Setting Up Serial Cable Connections on page 13 ...

Page 17: ... data cable The CLI is explained in Chapter 3 Management on page 17 Figure 6 The serial connector on the back of the ASUS Storage RJ11 Serial Connector To set up a serial cable connection 1 Attach the RJ11 end of the serial data cable to the RJ11 serial connector on the controller 2 Attach the DB9 end of the serial data cable to a serial port on the Host PC or Server This completes the serial cabl...

Page 18: ...EDs When boot up is finished and the ASUS Storage DS300j unit is functioning normally Power and Global Enclosure Status LEDs display green continuously I O Module Activity LED flashes green when there is controller activity System Heartbeat LED blinks green once per second Figure 7 Front panel LED display Power Global Enclosure Status Reserved I O Module Activity Reserved System Heartbeat I O Modu...

Page 19: ... activity of the drive and the drive s current condition Figure 9 Drive carrier LEDs If there is a disk drive in the carrier the Power Activity LED displays green If not the Power Activity LED remains dark The Power Activity LED flashes during drive activity The Disk Status LED displays green when a drive is configured This completes the power and start up Go to Setting up the Serial Connection on...

Page 20: ...t management of the ASUS Storage DS300j unit See Chapter 3 Management on page 17 To set up a serial connection 1 Change your terminal emulation program settings to match the following specifications Bits per second 115200 Data bits 8 Parity None Stop bits 1 Flow control none 2 Start your PC s terminal VT100 or ANSI emulation program 3 Press Enter once to launch the CLI When connected and ready the...

Page 21: ...ribes monitoring and management functions directly from the ASUS Storage DS300j unit through its Command Line Interface CLI LEDs Front Panel LEDs When boot up is finished and the ASUS Storage DS300j unit is functioning normally Power and Global Enclosure Status LEDs display green continuously I O Module Activity LED flashes green when there is controller activity System Heartbeat LED blinks green ...

Page 22: ...e Status System Off Normal Locating the Enclosure Fan power supply temperature or voltage problem I O Module Activity System Off or no SAS ports connected One or more SAS ports connected Activity Controller Heartbeat System Off Normal Check the I O Module LEDs on the back of the enclosure See page 19 Blinks green once per second ...

Page 23: ...mponents Fan LEDs display green continuously SAS port LEDs flash green when there is activity Figure 2 ASUS Storage I O Module LEDs Fan 1 Fan 2 Reserved SAS IN port SAS OUT port Fan 1 Fan 2 LEDs State Dark Green Amber Red Blinking Fan Not detected OK One fan turning too slowly Multiple fans turning too slowly SAS Ports No connection Port connected Green Activity ...

Page 24: ...igured If there is a disk drive in the carrier the Power Activity LED displays green If not the Power Activity LED remains dark The Power Activity LED flashes during drive activity ASUS Storage DS300F or DS300I subsystem controls the Disk Status LED behavior The Disk Status LED displays green when a drive is configured LEDs State Dark Steady Green Flashing Green Amber Red Power Activity No Drive D...

Page 25: ...dresses of components through a downstream expansion connection See page 31 uptime Displays the number of days hours minutes and seconds since the firmware was loaded since the ASUS Storage was started or restarted See page 32 vpdr Displays vital product data on field replaceable units See page 32 Use alone to see the list of commands Use with a command to see a list of options Example enclosure S...

Page 26: ...ables you to make enclosure settings page 24 Rebooting the Controller Caution A controller reboot does NOT meet the system restart requirements for a firmware upgrade You can reboot just the controller I O module This action might be needed to help with setting changes on the ASUS Storage DS300j To reboot the only the controller 1 Verify that no data I O activity is in progress 2 At the cli prompt...

Page 27: ...D 3U 16 Bay Serial Number Cx20j 12345 I O Module ID 1 Max I O Module Cnt 1 Firmware Version 02 00 0000 xx I O Module Role Primary Max HDD Slots 16 Max Connectors 2 Max PSU Cnt 2 Max Fan Cnt 2 Max Temp Sensor Cnt 8 Max Voltage Sensor Cnt 2 CU Status Fan1Speed Fan2Speed 1 Operational 4735 rpm 4037 rpm ID Location Temp Reading 1 I O Module 27C 80F Thermal Management Enabled Allows to shut down the sy...

Page 28: ...Monitors enclosure temperature adjusts fan speeds displays red LED on cooling unit when a fan fails Automatic Shutdown Shuts down the ASUS Storage DS300j unit 30 seconds after the enclosure or controller reaches critical temperature Minimum Fan Speed Specifies the minimum fan speed when the ASUS Storage reaches enclosure or controller warning temperature Making Enclosure Settings To set the enclos...

Page 29: ... ASUS recommends that you keep Automatic Shutdown enabled at all times To set the minimum fan speed to medium high At the cli prompt type enclosure a mod s minfanspeed 3 and press Enter For this command 1 means low 2 means medium low 3 means medium high 4 means high The actual speed depends on the fan manufacturer Factory Default Command The factory default command enables you to restore factory d...

Page 30: ...he name of the function and press Enter Or at the cli prompt type the name of the function followed by h and press Enter See CLI Command Set on page 21 for a list of supported functions Link Command The Link command displays information about ASUS Storage links including Link Status page 27 Link Statistics page 28 Clearing Statistics page 29 Expander SAS Addresses page 29 Attached SAS Addresses pa...

Page 31: ...Rdy 8 DSK09 SAS 3 0G OK End Rdy 9 DSK10 SAS 3 0G OK End Rdy 10 DSK11 SAS 3 0G OK End Rdy 11 DSK12 SAS 3 0G OK End Rdy 12 DSK13 SAS 3 0G OK End Rdy 13 DSK14 SAS 3 0G OK End Rdy 14 DSK15 SAS 3 0G OK End Rdy 15 DSK16 SAS 3 0G OK End Rdy 16 CN 1 17 CN 1 18 CN 1 19 CN 1 20 CN 2 SAS 3 0G OK End Rdy 21 CN 2 SAS 3 0G OK End Rdy 22 CN 2 SAS 3 0G OK End Rdy 23 CN 2 SAS 3 0G OK End Rdy Phy PHY ID Port Port I...

Page 32: ...on device Link Normally is displayed If there is a connection at the moment the link command runs it displays CONN PRdy PHY Ready Status If the port is ready it displays Rdy Viewing Link Statistics To view link status 1 At the cli prompt type link and press Enter 2 Scroll down to Link Statistics The screen displays Link Statistics Phy Type InDW DsEr DwLo PhRe CoVi PhCh 0 DSK01 0x11 1 DSK01 0x61 2 ...

Page 33: ...R Disparity Error Count DwLo Dword Sync Loss Count PhRe PHY Reset Problem Count CoVi Code Violation Count PhCh PHY Change Count If the count is zero the counter shows dashes The fact that errors occur does not necessarily indicate a problem or that the ASUS Storage unit is malfunctioning An individual error count that increments regularly indicates a possible problem and requires further investiga...

Page 34: ...0 15 E0 11 4D 8E F2 DSK09 50 00 15 E0 11 4C 97 62 DSK10 50 00 15 E0 11 4C 36 62 DSK11 50 00 00 E0 11 4F 18 E2 DSK12 50 00 00 E0 11 4F 18 D2 DSK13 50 00 00 E0 11 4D 8E 52 DSK14 50 00 00 E0 11 4D E2 22 DSK15 50 00 00 E0 11 4E 49 C2 DSK16 50 00 00 E0 11 4D DC F2 CN 1 No Device Attached CN 2 50 00 15 5F FF C0 22 3F The following items are reported in the table above Port DSK01 through DSK16 represent ...

Page 35: ...E01122C5B2 CN 2 0624 500000E0114E4A32 CN 2 0639 500000E0114D8E32 CN 2 0700 500000E0120B2A62 CN 2 0721 500000E0114DE7A2 CN 2 0751 500000E0114E5EA2 CN 2 0764 500000E0120B28F2 CN2 0765 500000E0114C2342 CN 2 0977 500000E0120A2472 CN 2 1023 5000155FFFC02408 CN 2 The route command displays SAS addresses that are attached to the SAS ports of the ASUS Storage unit Three items are reported Entry Arbitrary ...

Page 36: ...tes 36 seconds VPDR Command The vpdr command displays vital product data on the major components of the ASUS Storage enclosure To display vital product data At the cli prompt type vpdr i and the number of the component and press Enter For this command 1 Controller I O module 6 Backplane For example vpdr i 1 returns Board ID 0 OEM Name ASUS OEM Model Cx20s Jbod Mfg Part IOC C620s 01 Mfg SN B17D0713...

Page 37: ...ment At the cli prompt type followed by the name of the function and press Enter At the cli prompt type the name of the function followed by and press Enter See CLI Command Set on page 21 for a list of supported functions ...

Page 38: ...34 ASUS Storage DS300j User Manual ...

Page 39: ...cludes all of the files for the ASUS Storage DS300j unit Updating Firmware in ASUS Storage Management You can use this procedure if your ASUS Storage DS300j unit is managed by a ASUS Storage DS300F or DS300I subsystem This procedure updates the firmware on the DS300F or DS300I subsystem and any attached DS300j units through ASUS Storage Management For more information on ASUS Storage Management se...

Page 40: ...The filename is similar to exp fw 2 03 0000 00 bin Click the file then click the Open button Click the Submit button 6 When the download is completed click the Next button A popup message appears warning you not to reboot the ASUS Storage during the firmware update procedure 7 In the popup message click the OK button The update progress displays Then a popup message appears to tell you to reboot t...

Page 41: ...firmware image img file package includes a Windows based utility to update the firmware on the ASUS Storage DS300j unit The JBOD utility Updates firmware on ASUS Storage subsystems only Updates one ASUS Storage at a time Runs on Windows PCs over a RS232 serial connection Works with any RAID system configuration Preparing the Utility To prepare the utility 1 Verify that your serial connection from ...

Page 42: ...ng the Firmware Warning Do not restart the DS300j unit during a firmware upgrade procedure Wait until you see the Firmware download finished successfully message To update the firmware 1 Double click the expfwdlutil_ version number exe file The Flash Utility dialog box appears 2 Click the Browse button and navigate to the Firmware Update file in the firmware folder The firmware file is exp fw vers...

Page 43: ... LEDs Power supply LEDs Removing the old power supply To remove the power supply 1 Verify that the power supply LED is amber or red 2 Switch off the power to the power supply you plan to replace 3 Unplug the power cord 4 Loosen and remove the retaining screw on the left side of the power supply 5 Pull the power supply out of the DS300j enclosure Installing the new power supply To install the power...

Page 44: ...by ASUS Technical Support See page 44 Only a qualified technician should perform this procedure You must shut down the ASUS Storage DS300j unit before you can perform this procedure Removing the old I O module To replace the I O module 1 Shut down the DS300j unit Turn OFF the power supply switch switches See page 37 Figure 1 2 Disconnect the SAS serial and power cables 3 On the I O module loosen t...

Page 45: ...hnician should perform this procedure The ASUS Storage DS300j has externally mounted fans that are replaceable without shutting down the DS300j unit To replace a fan 1 Verify that the Fan LED on the I O module is amber or red See Figure 4 Figure 4 Fan LEDs and mounting screws Fan 1 LED Fan 2 LED Fan 1 mounting screws Fan 2 mounting screws 2 Remove the two fan mounting screws 3 Draw the fan away fr...

Page 46: ...42 ASUS Storage DS300j User Manual 5 Place the new fan onto the I O module and install the two mounting screws This completes the fan replacement procedure ...

Page 47: ...nce a second What happens if a disk drive fails Depending on the nature of the failure the failed drive the drive might not appear in the CLI or the failed drive might appear with some errors when you run the link command See page 26 Can I hot swap a failed drive with a new one Yes Disk drives are hot swappable on the ASUS Storage DS300j unit Can a ASUS Storage unit run on just one power supply Ye...

Page 48: ...on updates for the most efficient service and support If you decide to contact us please have the following information available Product model and serial number BIOS firmware and driver version numbers A description of the problem situation System configuration information including motherboard and CPU type hard drive model s SAS SATA ATA ATAPI drives devices and other controllers Technical Suppo...

Page 49: ...ification s performed by the end user b operation outside the environmental specifications for the product c accident misuse negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a ASUS or a ASUS authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above...

Page 50: ...ect incidental or punitive damages whether in contract tort or otherwise notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether ASUS has been advised of the possibility of such damages ASUS is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of...

Page 51: ...n ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to You must follow the packaging guidelines for returning products Use the original shipping carton and packaging Include a summary of the product s problem Write an attention line on the box with the RMA number Include a copy of proof of purchase You are responsible f...

Page 52: ......

Page 53: ...a 32 connection power 14 serial 13 controller activity LED 14 17 critical temp 25 controller cont reboot 22 warning temp 24 D disk drive LEDs 15 20 Disk drives install 9 disk drives from VTrak subsystem 43 hot swappable 43 LEDs 20 supported 43 download firmware image file 35 downstream devices 31 E enclosure automatic shutdown 25 command 22 critical temp 24 fan speed 25 global status LED 14 17 inf...

Page 54: ... 27 M mapping routing table 31 P PHY 27 31 power connection 14 LED 14 17 power supply replace 39 R reboot controller 22 I O module 22 regulatory statements 4 replace blower 41 fan 41 I O module 40 power supply 39 returning product for repair 48 RJ11 to DB9 cable 13 route command 31 routing table mapping 31 S SAS address 29 31 expander 29 screws counter sink 9 settings default 25 enclosure 24 speci...

Page 55: ...1 Index temperature cont enclosure critical 24 warning 24 thermal management 25 troubleshoot SAS routing 32 U uptime command 32 V vital product data 32 vpdr command 32 W warranty on ASUS Storage unit 46 ...

Page 56: ...VessJBOD 1000 Series Product Manual 52 ...

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