ASTRO AstroJet 1000, Installation And Operating Manual

Page: 42 / 57

38
AstroJet 1000 Printer
PROBLEM REASON REMEDY
Printer does not turn on No power to printer Check that power cord is plugged
in
Check that power outlet is live
Check fuse on power switch
No communication Improper cabling
Unit not receiving power
Use Proper cable (see Sect. 2)
Check plug connections, on/off
switch and fuse on back panel
(see Sect. 1)
Improper output (address
information out of order,
misfeeding, etc.) Wrong interface settings
Static electricity
Dirty media sensor
Check software or data base on
PC
Turn AstroJet 1000 of and on
Clean media sensor
Extra lines; losing data Data base problem Check data in data base program
Not printing on media Media not positioned
properly 1. Adjust print band vertically
2. Adjust media margin setting on
AstroJet 1000
Print too light or missing
character dots Clogged or dirty printheads
Running out of ink
Either purge or clean cartridges
Replace inkjet cartridges
Media jams Double feeding
Media is curled or bent
Media is too thin
Media is too thick
Media less than 1/4”
Fails to feed
Adjust feeder
Uncurl media
Media must be at least 0.008”
Media must be less than 1/4” thick
Jog contents of piece to feed end
Side guides too tight
WARNING
DO NOT REMOVE THE SIDE COVERS OF THE ASTROJET 1000 PRINTER
THERE ARE HIGH VOLTAGES PRESENT BEHIND THE COVERS!