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PlugLink 500G Pass-Through Adapter
Troubleshooting
Following are solutions to a few situations you might encounter. If you do not find
a solution in this chapter, contact Asoka USA Technical Support by phone at (408)
550-8173 or through email at
Symptom: I can't connect to anything and there are no lights activated on my
PL9677-A5.
Solution:
1.
Unplug the device from the electrical outlet in question.
2.
Locate another available outlet in your home.
3.
Test the outlet by plugging in another electrical device such as a lamp or radio.
4.
Plug the PL9677-A5 into the working electrical outlet.
5.
Check to see if the lights work
6.
If the above does not work, the device might be defective.
7.
Please contact Technical Support for instructions on returning the device for
repair or replacement.
Symptom: Some of my devices cannot connect to the Internet or other computers
in my network. The lights seem to be functionally normally.
Solution #1:
1.
Re-Initialize the PL9677-A5 device.
2.
Unplug the PL9677-A5 from the electrical outlet.
3.
Disconnect the Ethernet cable from the device
4.
Plug the PL9677-A5 back into the electrical outlet.
5.
Reconnect the Ethernet cable.
