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TROUBLESHOOTING:
BEFORE CALLING FOR SERVICE:
If your ARTISAN™ Grill does not function properly, use the following checklist before contacting your
dealer for service. You may save the cost of a service call and the inconvenience of being without your
grill.
SPIDER AND INSECT WARNING:
Spiders and insects can nest in the burners of this or any other grill, and cause the gas to flow from the
front of the burner. This is a very dangerous condition, which can cause a fire to occur behind the valve
panel, thereby damaging the grill and making it unsafe to operate.
WHEN TO LOOK FOR SPIDERS:
You should inspect the burners at least twice a year or immediately if
any of the following conditions occur:
1. The smell of gas in conjunction with the burner flames appearing yellow.
2. The Grill does not reach temperature.
3. The Grill heats unevenly.
4. The burners make popping noises.
GRILL WON’T LIGHT:
First determine if the spark igniters are functioning properly. A rapid snapping sound should be heard
when the igniter button is depressed. If no sound is heard, check the battery (see page 27).
If the spark igniters are working correctly, next determine if gas is reaching the burners. Ensure the gas
supply is turned on, and that there are no leaks according to the procedure on page 11. Attempt to
match-light a burner according to the procedure on page 12.
If the burner will light with a match, then the spark igniter may not be functioning correctly, or may not be
adjusted correctly. Adjust according to the procedure on page 24 or call for service. If the burner will not
match light, and the gas supply has been confirmed, then check the burner for blockages.
FLAME IS YELLOW / GAS SMELL:
IF YOU SMELL GAS WHILE THE GRILL IS OPERATING, IMMEDIATELY TURN OFF ALL BURNERS.
Perform a leak test and check for blockages according to the procedure on page 24. Also check the air
shutter adjustment according to the procedure on page 15.
NOTE:
If the grill is operating in a dusty area or if heavy grease is present, some orange tips on the
burner flame should be considered normal.
LOW / INSUFFICIENT HEAT:
Ensure that adequate preheat time has elapsed. U-burners should preheat for at least 15 minutes with the
hood closed (20 ~ 25 minutes for high heat); IR burners should be allowed to preheat for at least five
minutes with the hood open.
If adequate preheat time was allowed, check the gas supply for a damaged and/or kinked supply line.
Replace if necessary. On LP units, a mostly empty tank may not have sufficient pressure to run the grill at
high heat. Replace with a full tank. Make sure that the regulator/hose assembly being used is the unit
supplied with the grill. On NG units, ensure that the flexible supply line is at least 1/2” diameter.
Check the gas supply pressure to ensure at least 7” W.C. for NG and 11” W.C. for LP.
If gas supply is adequate, check burners for blockages according to the procedure described above.
Check flame characteristics according to the procedure on page 15
and adjust air shutter if needed.
Check that there is no pressure being applied to the regulator attached to the back of the grill. This
regulator contains a flexible diaphragm and should not touch the grill body or any surrounding objects.
CONTINUED ON NEXT PAGE.
