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Troubleshooting
7-13
10003794-05
7.6 Troubleshooting
In case of difficulty, use this checklist:
❑
Be sure the PmPPC440 module is seated firmly on the PMC and that the PMC
host is seated firmly in the card cage.
❑
Verify the boot jumper and Ethernet (ENET) settings (see Fig. 7-7).
❑
If booting from EEPROM (U2), make sure the device is properly oriented in
the socket.
❑
Be sure the system is not overheating.
❑
Check your power supply for proper DC voltages. If possible, use an oscillo-
scope to look for excessive power supply ripple or noise (over 50 mV
pp
below
10 MHz).
7.6.1 Technical Support
After you have checked all of the above items, call our Technical Support depart-
ment at (800) 327-1251 (or send e-mail to [email protected]). Please have
the following information handy:
•
the DMC serial number
•
board assembly/configuration description from the sticker on the DMC board
•
the PmPPC440 serial number
•
the baseboard model number and monitor revision level (if applicable)
•
version and part number of the operating system (if applicable)
7.7 Service Information
If you plan to return the board to Artesyn Communication Products for service,
call (800) 356-9602 and ask for our Test Services department (or send e-mail to
[email protected]) to obtain a return merchandise authorization (RMA)
number. We will ask you to list which items you are returning and the board
serial number, plus your purchase order number and billing information if your
DMC is out of warranty. Contact our Test Services department for any warranty
questions. If you return the board, be sure to enclose it in an antistatic bag, such
as the one in which it was originally shipped. Send it prepaid to:
Summary of Contents for PmPPC440
Page 1: ...PmPPC440 PowerPC Based Processor PMC Module User s Manual April 2005 ...
Page 3: ...PmPPC440 PowerPC Based Processor PMC Module User s Manual April 2005 ...
Page 14: ...viii PmPPC440 Contents ...
Page 34: ...2 14 PmPPC440 Setup April 2005 ...
Page 42: ...3 8 PmPPC440 PPC440GP Processor April 2005 ...
Page 56: ...6 4 PmPPC440 Ethernet Interface April 2005 ...