Touchstone TM402 Telephony Modem User’s Guide
54
Getting
Battery
USB
Ethernet
Safety
Started
Installation
Installation
Drivers
Configuration
Usage
Troubleshooting
Glossary
Troubleshooting USB Problems
Follow these steps if the PC does not auto-detect the Telephony Modem using a USB
connection.
Before you start, make sure that:
•
You have properly installed and configured the Telephony Modem as shown
in
Installing and Connecting Your Telephony Modem
.
•
You have installed the USB drivers as shown in
Installing the Telephony Mo-
dem USB Drivers
.
•
The cable company has set up your account. Call your cable company if
you’re not sure.
Instructions
1
Be sure that your PC is running either Windows 98SE, Windows 2000, or
Windows ME (Windows 95 and Windows NT are
not
supported).
2
Be sure the Telephony Modem has power. The
Power
light should be on.
3
Push the
Reset
button on the back panel of the Telephony Modem, using a
pen tip or other sharp non-metallic object.
4
Disconnect the USB cable from the PC and reconnect it.
5
Restart the PC.
6
Do the following to uninstall and the reinstall your USB drivers:
a.
Disconnect the USB cable to the Telephony Modem.
b.
Insert the Telephony Modem CD-ROM into you computer.
c.
Start the uninstall utility on your CD-ROM. Follow the on-screen instruc-
tions carefully.
d.
Reconnect the USB cable.
e.
Re-install the USB driver as shown in
Installing the Telephony Modem
USB Drivers
.
7
Replace the USB cable.
8
Call your cable company for help.
