Arris Touchstone TM402 User Manual Download Page 52

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Touchstone TM402 Telephony Modem User’s Guide

Getting

Battery

USB

Ethernet

Safety

Started

Installation

Drivers

Configuration

Usage

Troubleshooting

Glossary

•

Is the Telephony Modem plugged into a wall outlet?

•

If so, unplug the RJ-11 connector at the back of the Telephony Port

and plug in a known working phone. If you now have dial tone, the

problem is with the house wiring. Contact your MSO or a qualified

wiring technician to correct the house wiring. If you still do not have

dial tone, contact your service provider.

Summary of Contents for Touchstone TM402

Page 1: ...onnection for use with ei ther a single computer or home office Local Area Network LAN The Touchstone Telephony Modem also provides a USB connection You can connect two separate computers at the same...

Page 2: ...ormation in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are present...

Page 3: ...dence either close to the point of en trance or at the point of attachment It should be grounded as close as practical to the building residence AC ground to mini mize grounding connector length and t...

Page 4: ...o the unit and related materials including documentation which together constitute the Software 1 Use the Software You may use the Software only in connection with operation of the product for persona...

Page 5: ...isuse neglect improper installation or testing unauthorized attempts to open repair or modify the product or any other cause beyond the range of the intended use 3 damage caused by accident fire power...

Page 6: ...AGREEMENT IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE ARRIS ENTIRE LIABILITY SHALL BE LIMITED TO REPLACEMENT REPAIR OR REFUND OF THE PUR CHASE PRICE PAID AT ARRIS OPTION DISCLAIMER Some countrie...

Page 7: ...elephone service as well as high speed data Security a Standby button lets you isolate connected computer s from the Internet without turning off the Telephony Modem Compatibility supports tiered data...

Page 8: ...e as shown in the image to the left this is a standard phone cable with standard phone connectors RJ11 type on both ends You can buy phone cables from any electronics retailer and many discount stores...

Page 9: ...ME Windows 2000 or Windows XP USB connection Windows 98 SE Second Edition Windows ME Windows 2000 or Windows XP MacOS Ethernet connection only System 7 5 to MacOS 9 2 Open Transport recommend ed or M...

Page 10: ...necting the Telephony Modem di rectly to a PC or to an Ethernet hub or broadband router with a cross over switch ask for Category 5 CAT5 straight through cable If you are connecting the Tele phony Mod...

Page 11: ...by the Standby button it is always on Avoid providing web or file sharing services over your Telephony Modem Besides certain vulnerability problems most cable companies prohibit run ning servers on c...

Page 12: ...at the left supports two batteries If you are only using one battery it must be inserted into Bay 1 The TM402G and TM402H not shown only has support for one battery Use this pro cedure to install and...

Page 13: ...The Telephony Modem will not begin operating until you apply AC power 4 Replace the door To do so place the tabs of the battery door into the slot on the Tele phony Modem battery compartment Rotate t...

Page 14: ...Service Before trying to use your new Telephony Modem contact your local cable company to establish an Internet account and telephone service When you call have the fol lowing information ready the T...

Page 15: ...he in ternet B Telephone 2 blinks when line 2 of the telephone is being used C Telephone 1 blinks when line 1 of the telephone is being used D Link blinks when the Telephony Modem is connected to the...

Page 16: ...Telephone 2 blinks when line 2 of the telephone is being used D Telephone 1 blinks when line 1 of the telephone is being used E Link blinks when the Telephony Modem is connected to the internet F On L...

Page 17: ...lephone 2 blinks when line 2 of the telephone is being used D Telephone 1 blinks when line 1 of the telephone is being used E Link blinks when the Telephony Modem is connected to the internet F On Lin...

Page 18: ...phone line in here B Tel 2 plug the second line in here C USB connector for connecting the Telephony Modem directly to a PC D Ethernet connector for connecting the Telephony Modem to a PC or home netw...

Page 19: ...pping screws included the head diameter should be approximately 1 4 6 mm and a drill with a 1 8 3mm bit screwdriver flat blade or Phillips depending on what kind of screws you use wall mount template...

Page 20: ...If not using anchors just drive the screws 5 Orient the Telephony Modem with the indicator lights facing up or right as desired Slip both mounting slots in the back of the Telephony Modem over the scr...

Page 21: ...d to the telephone Note If you have a TM402G TM402H or TM402P Telephony Modem and a phone with two separate lines on a single RJ 11 cord it must be plugged into the port labeled Tel 1 2 3 Insert the p...

Page 22: ...n Usage Troubleshooting Glossary Making USB Connections 7 Connect one end of the USB cable to the USB port on the computer and the other end to the USB port on the back of the Telephony Modem C Your P...

Page 23: ...rt Windows automatically detects the hardware and attempts to install the drivers Requirements Make sure you have the following before attempting to install the USB drivers PC with CD ROM drive at lea...

Page 24: ...ending on your operating system the dialog boxes shown on your computer may differ slightly from those shown in this procedure 1 Make sure the Telephony Modem is on the Power light should be on If not...

Page 25: ...y Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary 4 Wait for the system to start the installation wizard and display the following window Note Depending on syste...

Page 26: ...Installation Drivers Configuration Usage Troubleshooting Glossary 5 Click the Next button The wizard prompts you for the location of the drivers Note The dialog indicates that the wizard is looking fo...

Page 27: ...28 Getting Battery USB Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary 6 Select Search for a suitable driver then click the Next button The wizar...

Page 28: ...e wizard can not find the CD drive and the CD is in serted properly follow these steps a On the Windows desktop open My Computer and note the letter of the Compact Disc or CD ROM drive on most sys tem...

Page 29: ...y USB Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary 8 Click the Next button The wizard installs the drivers then displays a window indicating t...

Page 30: ...C with one of Windows 98SE Windows 2000 Windows ME or Windows XP Windows 95 and Windows NT are not supported Ethernet cable of appropriate length IP address subnet gateway and DNS information for inst...

Page 31: ...dows 98SE Follow these steps to configure the TCP IP settings on a Windows 98SE operating system Note Dialog boxes shown on your computer may differ slightly from those shown in this procedure 10 From...

Page 32: ...y USB Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary 13 Highlight TCP IP by clicking on it one time then click on Properties 14 Click the IP Add...

Page 33: ...arted Installation Installation Drivers Configuration Usage Troubleshooting Glossary 15 Click OK to accept the new settings and OK again to close the Configura tion window 16 You may have to restart y...

Page 34: ...Note Dialog boxes shown on your computer may differ slightly from those shown in this procedure 17 From the computer select Start Settings Network and Dial up Con nections Local Area Connection 18 In...

Page 35: ...n Usage Troubleshooting Glossary 19 Click Obtain an IP address automatically and Obtain DNS server ad dress automatically then click OK 20 Click OK to accept the new settings and OK again to close the...

Page 36: ...ndows ME Follow these steps to configure the TCP IP settings on a Windows ME operating sys tetem Note Dialog boxes shown on your computer may differ slightly from those shown in this procedure 22 From...

Page 37: ...de 38 Getting Battery USB Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary 25 Highlight TCP IP by clicking on it one time then click on Properties...

Page 38: ...arted Installation Installation Drivers Configuration Usage Troubleshooting Glossary 27 Click OK to accept the new settings and OK again to close the Configura tion window 28 You may have to restart y...

Page 39: ...P Follow these steps to configure the TCP IP settings on a Windows XP operating sys tetem Note Dialog boxes shown on your computer may differ slightly from those shown in this procedure 29 From the co...

Page 40: ...y USB Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary 31 Highlight TCP IP by clicking on it one time then click on Properties 32 Click the IP Add...

Page 41: ...arted Installation Installation Drivers Configuration Usage Troubleshooting Glossary 33 Click OK to accept the new settings and OK again to close the Configura tion window 34 You may have to restart y...

Page 42: ...dem and covers basic troubleshooting procedures Setting up Your Computer to Use the Telephony Modem Indicator Lights for the TM402A and TM402B Models Indicator Lights for the TM402G and TM402H Models...

Page 43: ...ns Normal Operation The following table shows light patterns during normal operation See Using the Standby Button for more information about the standby mode Table 1 Mode Power DS US Online Link Tel 1...

Page 44: ...standby mode Table 2 Mode Power DS US Online Link Tel 1 Tel 2 Battery A C Power On On Online Flash Off line On Online Flash Off line On network available Off network not available On Computer Connect...

Page 45: ...le 3 Mode Power DS US Online Link Tel 1 Tel 2 Batt 1 Batt 2 A C Power On On Online Flash Off line On Online Flash Off line On network available Off network not available On Computer Connected Off Comp...

Page 46: ...h Flash Flash Power on Self Test See Cable Modem Start Up Sequence Below On On Flash Off Off Off Retrieving telephone network information On On Off Flash Off Off Retrieving telephone line information...

Page 47: ...y Modem to reset the modem as if you power cycled the unit You may need to reset the Telephony Modem if you are having problems connecting to the Internet Using this button will be rare Use a pointed...

Page 48: ...sconnect ed from the Internet Computers connected to the Ethernet and USB inter faces can still communicate with each other but not with the Internet The Online light blinks to indicate active mode Th...

Page 49: ...ephony Modem especially when many people are online Always leave your Telephony Modem plugged in and connected use the Standby button to disconnect your PC from the Internet Check the front panel ligh...

Page 50: ...ack of the Telephony Modem I m not getting on the Internet USB Windows 98 In some cases Windows may install a composite USB driver instead of the ARRIS Telephony modem driver To correct this Disconnec...

Page 51: ...wer If the LED is lit go to the next step Is the Online LED lit If not check the coax connection at the Telephony Modem and the wall Ensure they are connected and tight If they are and you do not have...

Page 52: ...lossary Is the Telephony Modem plugged into a wall outlet If so unplug the RJ 11 connector at the back of the Telephony Port and plug in a known working phone If you now have dial tone the problem is...

Page 53: ...Instructions 1 Be sure that your PC is running either Windows 98SE Windows 2000 or Windows ME Windows 95 and Windows NT are not supported 2 Be sure the Telephony Modem has power The Power light should...

Page 54: ...Touchstone TM402 Telephony Modem User s Guide 55 Getting Battery USB Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary...

Page 55: ...dem to the cable TV system You can buy coax from any electronics retailer and many discount stores CPE Customer Premise Equipment This is the equipment that is plugged in to the telephony modem typica...

Page 56: ...h a cable modem Ethernet A standard method of connecting two or more computers into a Local Area Network LAN EuroDOCSIS The European version of DOCSIS Event An informational message used for monitorin...

Page 57: ...tion such as a building to communicate with one another LED Light Emitting Diode A semi conductor diode that emits light when current is passed through it MAC address A number that uniquely identifies...

Page 58: ...r Telephony Modem You can buy a splitter from any electronics retailer and most discount stores Standby mode A Telephony Modem operating mode that disconnects the Ethernet and USB interfaces from the...

Page 59: ...e Troubleshooting Glossary USB Universal Serial Bus An interface used for connecting a variety of acces sories such as keyboards mice printers and communications devices such as cable modems to a sing...

Page 60: ...Touchstone TM402 Telephony Modem User s Guide 60...

Page 61: ...o make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant ARRIS ARRIS Interactive and Touchstone Telephony are tradem...

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