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3Com TMX 10031161, Getting Started Manual

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3Com TMX 10031161 Getting Started Manual Download Page 1

http://www.3com.com/

U.S. Robotics

®

 Cable 

Modem TMX
Getting Started Guide

Part No. 10031161
Published February 2000

Summary of Contents for TMX 10031161

Page 1: ...http www 3com com U S Robotics Cable Modem TMX Getting Started Guide Part No 10031161 Published February 2000...

Page 2: ...named LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGEND If you are a United States government agency...

Page 3: ...Wall Mount Installation 11 Desktop Installation 13 Stacking Installation with OfficeConnect Products 14 Connecting the Cable Modem to Your Computer 15 3 CABLE MODEM CONFIGURATION Configuring Non 3Com...

Page 4: ...The Cable Status LED never stops blinking 38 Support Resources 38 If You Are Still Having Problems 38 If You Need to Return the Modem to Us 39 World Wide Web 39 90 Day Free Installation Support 39 Tec...

Page 5: ...Governing Law 47 6 WALL MOUNTING TEMPLATE...

Page 6: ......

Page 7: ...the 3Com U S Robotics Cable Modem CMX See the chapter in this guide about two way access for more information If you purchased the TMX Dialup Kit the external analog modem required for dialing into y...

Page 8: ...r computer s resources The capacity of the Internet service you order from your provider Changing network traffic levels depending on when you go online Contacting Your Broadband Service Provider BSP...

Page 9: ...Wide Web and receive other Internet services This account must be established before you can use your cable modem You have a cable line near your PC and it has been prepared for cable modem service If...

Page 10: ...r cable company You Will Need These Items Included Cable modem Cable modem power supply Analog modem power supply and DB 25 to DB 9 cable TMX Dialup Kit only RJ 45 network cable Rubber feet and stacki...

Page 11: ...before you install your cable modem Configure TCP IP as described in the following set of instructions 1 Right click the Network Neighborhood icon on your desktop and then click Properties 2 A list of...

Page 12: ...iption of your NIC or dialup adapter 10 Click the Advanced tab and then make sure the box next to Set this protocol to be the default protocol is checked If it is not click the box to put a check in i...

Page 13: ...bers on your screen SHOULD be different than those shown in the following example Configuring the TCP IP Protocol on a Macintosh PC You need to make sure that the TCP IP communications protocol is ins...

Page 14: ...User Mode 3 Click the Advanced button then click OK 4 Click the Up Down selector arrows to the right of Connect Via and click Using DHCP Server 5 Click the Options button Then click the Active button...

Page 15: ...d scroll down to click Close If there is no Hardware Address you must shut down and power off your computer With the power off simultaneously depress and hold down the Command Apple Option P and R key...

Page 16: ...10 CHAPTER 1 BEFORE YOU BEGIN Hardware Address please contact your local Apple authorized dealer or Apple support...

Page 17: ...em hardware you need to determine how you want to incorporate the modem into your work environment There are three installation options Wall mount installation this page Desktop installation page 13 S...

Page 18: ...arallel to and at least 20 inches 50 cm from the floor Insert pushpins through the template cross hairs into the wall to mark the locations for the screws 3 Secure the mounting screws into the wall Do...

Page 19: ...se the four self adhesive rubber feet included in your modem s package to prevent your modem from sliding around Stick the feet to the marked areas at each corner of the underside of your modem Turn t...

Page 20: ...in the positions on the side of the unit as shown in step 1 of the illustration on the next page 2 Position a clip over one of these holes and push it in until it clicks into place as shown in step 2...

Page 21: ...when you plug them back in later CAUTION To avoid risk of electric shock make sure your computer and all peripheral devices are turned off and unplugged from electrical outlets NOTE Refer to the diagr...

Page 22: ...cable modem s power supply into a wall socket or surge protector and into the cable modem s power jack labeled with a graphic that looks like this Plug one end of the RJ 45 network cable into the cab...

Page 23: ...ur setup should resemble the following diagram 3 Turn the analog modem on The power switch is located on the top front of the modem s case 4 Turn your computer on You are now ready to configure your C...

Page 24: ...18 CHAPTER 2 HARDWARE INSTALLATION...

Page 25: ...s Netscape Navigator and Microsoft s Internet Explorer on the Cable ConnectionsTM CD ROM included with your kit 1 Open your Web browser and click on your home or start up page which you should have se...

Page 26: ...20 CHAPTER 3 CABLE MODEM CONFIGURATION...

Page 27: ...Up Parameters screen Click Dialing Information 5 Fill in the Dialing Information fields with the information that should have been already provided to you by your BSP When you are finished entering t...

Page 28: ...mation about configuring non 3Com U S Robotics modems Configuring Non 3Com U S Robotics Modems for Use with the TMX The TMX cable modem is designed to work with a variety of external V 34 modems If yo...

Page 29: ...he parameters are often manufacturer specific list below is the optimal configuration The characters in brackets are the equivalent 3Com U S Robotics modem commands Please refer to your analog modem s...

Page 30: ...your browser at any site you wish or launch your Internet software As soon as you initiate Web based activity the Cable Modem should dial out to your BSP s server and establish your connection This s...

Page 31: ...ftware Screens 25 Dial HangUp If you would like to hang up the current connection you can do so by accessing this menu and clicking HangUp Phone Once you are ready to establish a new connection click...

Page 32: ...button This is useful if for some reason the cable modem is not currently locked on to an active signal Tune Frequency This screen allows you to tune the cable modem to an exact frequency Type the fr...

Page 33: ...ws you to select options for detecting selecting source IP addresses for out bound DHCP packets Choose your method of detection and then click Submit Enroll Access this screen to enroll into a new cab...

Page 34: ...8 CHAPTER 3 CABLE MODEM CONFIGURATION Dial Up Parameters This screen provides links to screens which allow you to modify the dial up parameters for your cable modem Here s an overview of these screens...

Page 35: ...aling Parameters This screen allows you to enter primary and backup phone numbers into which your analog modem can dial to access your Broadband Service Provider s BSP s cable modem service Your BSP s...

Page 36: ...30 CHAPTER 3 CABLE MODEM CONFIGURATION Access Parameters This screen allows you to modify your account s login name password and radius realm information...

Page 37: ...guration Software Screens 31 DHCP PPP Parameters Here you can view your curent provider information select authentication and server IP address and set PPP authentication to PAP only CHAP only or a ne...

Page 38: ...32 CHAPTER 3 CABLE MODEM CONFIGURATION Cable Modem Configuration This screen displays information concerning your cable modem s configuration and allows you to edit your user initial...

Page 39: ...Summary of Configuration Software Screens 33 Session Status This option displays information concerning your cable modem s current connection Message Log...

Page 40: ...window that monitors generated messages in real time The Message Log will continue to show generated messages until you click Stop Log Capture This option is helpful for analyzing a specific period o...

Page 41: ...ort Upgrading to CMX Functionality If your BSP decides to upgrade their service to two way functionality they may automatically upgrade your TMX to CMX functionality You will be alerted if this happen...

Page 42: ...36 CHAPTER 3 CABLE MODEM CONFIGURATION...

Page 43: ...mpany s cable modem service Make sure the telephone cord is plugged into the analog modem you have connected to the TMX My computer went into power save mode When it came out of power save mode my scr...

Page 44: ...elease and then click Renew Exit out of the IP Configuration window and attempt to access the 149 112 50 65 URL again IMAC AND LINUX USERS Restart your computer or wait for your current DHCP lease to...

Page 45: ...cking the progress of the shipment Ship to the following address 3Com USO ________ Dock 15 1800 W Central Ave Mount Prospect IL 60056 World Wide Web To visit our online support home page log on to htt...

Page 46: ...40 CHAPTER 4 TROUBLESHOOTING AND SUPPORT RESOURCES...

Page 47: ...ed operations Caution to the User The user is cautioned that any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the...

Page 48: ...tation without obtaining written authorization from the U S Department of Commerce Industry Canada IC This digital apparatus does not exceed the Class B limits for radio noise emissions from digital a...

Page 49: ...eiver so that they are on separate branch circuits If necessary consult your dealer or an experienced radio television technician for additional suggestions You may find the following booklet prepared...

Page 50: ...failure during the warranty period No updates are provided 3Com s sole obligation under this express warranty shall be at 3Com s option and expense to refund the purchase price paid by Customer for a...

Page 51: ...ucts identified at 3Com s Web site http www 3com com products yr2000 html as not meeting this standard If it appears that any product that is stated to meet this standard does not perform properly wit...

Page 52: ...ON TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION O...

Page 53: ...ER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Disclaimer Some countries states or provinces do not allow the exclusion or limitatio...

Page 54: ...48 CHAPTER 5 REGULATORY INFORMATION AND LIMITED WARRANTY...

Page 55: ...6 W ALL MOUNTING T EMPLATE 3Com U S Robotics Cable Modem CMX Wall mounting Template For complete instructions see the Getting Started Guide...

Page 56: ...50 CHAPTER 6 WALL MOUNTING TEMPLATE...

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