CCS-IP2 CALL STATION
User Manual
armtel.com
page 37/52
© Armtel
2.5.3 Troubleshooting
Possible problems and their solutions are given in Table 5.
Table 5 – Possible problems
Problem
Possible cause
Solution
The subscriber is unable to
make or receive calls
No power supply to the
device
Check if there is power supply
to the device
Wrong configuration
of the CCS-IP2*
Set the correct configuration
parameters
When using PoE the is
unable to make or receive
calls
No connection to PoE
injector
Check reliability of Ethernet
cable connection, make sure
power is supplied to the
PoE injector
PoE injector indicates power
supply line overload
Check if the injector is not
faulty, replace the injector
Caller cannot be heard
Speaker volume is set to
minimum
Check CCS-IP2* configuration
parameters
Speaker cable is not
connected or faulty
Check reliability of cable
connection to the X8 socket of
the CCS-BC board (Figure 5)
and integrity of the speaker
cable
The called subscriber does
not hear
Microphone sensitivity is
set to minimum
Check CCS-IP2* configuration
parameters
Microphone cable is not
connected or faulty
Check reliability of cable
connection to the XS6 socket of
the CCS-BC board (Figure 5)
and integrity of the
microphone cable
