DRAFT
Essential Camera
Troubleshooting
44
User Manual
To troubleshoot problems with the video stream, check for the conditions in these sections:
WiFi signal interference
on page 44,
Out of range
on page 44 and
Low battery
on page
44.
WiFi signal interference
Environments with multiple WiFi networks, WiFi devices, or frequencies can cause signal
interference. If possible, minimize the number of networks, WiFi devices, and transmitted
frequencies in the area where you place your camera. For help with adjusting WiFi settings
such as the channel for your router, check the instructions that came with your router or
contact your Internet service provider (ISP) if they installed your router.
We recommend that you place your camera at least 1 to 3 feet (30 to 100 centimeters) from
your router or optional Arlo SmartHub or base station (sold separately) if you use one. Allow at
least 6½ feet (2 meters) between each camera or Arlo device to prevent WiFi signals between
the devices from interfering with each other.
Out of range
Make sure that your camera is close enough to receive a strong WiFi signal. The range of
your
router’s WiFi signal can vary depending on the router model and conditions in your
local environment. If you pair your camera to an optional Arlo SmartHub or base station,
we recommend that you place the camera no farther than 300 feet (90 meters) from the
SmartHub or base station. The range might be less if metal objects or thick walls and ceilings
are between a camera and the SmartHub or base station.
Make sure that your camera displays three or four bars of signal strength in the area where
you intend to install it. The camera can work when signal strength is at one or two bars, but it
might go out of range intermittently due to fluctuations in the environment.
Low battery
A low battery can cause the camera to stream intermittently.
It’s time to recharge the battery
when the battery level is down to two bars on the Arlo app Devices page.
Not receiving push notifications
You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile
device. Arlo registers your device for push notification when you log in. If you used the logout
option instead of simply exiting the app, you must log back in to the app. You receive Arlo
alerts even if your device is sleeping.
