DRAFT
Essential Camera
Troubleshooting
45
User Manual
Check the rules for armed modes
Check the rules in your modes. Make sure that push notification is enabled in the Armed mode
or in a custom mode if you created one.
1. Open the Arlo app.
2. Tap the
Mode
button.
3. Select the camera.
A list of modes displays.
4. Tap
Edit
next to Armed.
5. Tap
Edit
next to the rule.
6. Under Alert, make sure that the
Push Notification
check box is selected.
7. If you made changes, tap
Save
.
Check the Arlo app notification settings on an iOS device
Make sure that you allow the Arlo app to receive push notifications. The Arlo app push
notifications can be disabled on iOS and Android devices.
1. Tap the
Settings
icon for your iOS device.
2. Tap
Notifications > Arlo
.
3. Make sure that
Allow Notification
is selected.
Check the Arlo app notification settings on an Android device
Make sure that you allow the Arlo app to receive push notifications. The Arlo app push
notifications can be disabled on iOS and Android devices.
1. Tap the
Settings
icon for your Android device.
2. Tap
Application Manager > Arlo
.
3. Make sure that the
Show Notifications
setting is selected.
If you said no to push notifications at installation
When you install the Arlo app for the first time, to receive alerts, you must select
Allow
when
asked if you want Arlo to send you push notifications. For iOS apps, after you respond to this
alert, it
isn’t presented again unless the device is restored to factory settings or the app is
uninstalled for at least a day.
