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DRAFT
6. Troubleshooting
Troubleshoot Arlo Geofencing
Each Arlo user has a unique setup environment. These are the most common geofencing
issues.
• Your mobile device isn’t sharing its location information with Arlo. See
Prepare your mobile
device for geofencing
on page 27.
• Away mode isn’t triggered when you leave because an extra mobile device that’s enabled
for geofencing is still in the Device Location. See
Geofencing with multiple mobile devices
on page 29.
• Geofencing stopped working because the location sharing settings for a mobile device
changed. See
Prepare your mobile device for geofencing
on page 27.
• A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as Shutapp or
Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable any apps that suppress
the Arlo app.
• Geofencing for your mobile device on your friend’s Arlo account isn’t working.
If
you’re a friend on someone else’s Arlo account, your mobile device can only change
Home/Away modes if the Arlo account owner does the following:
• Turn on the Allow Access Rights setting. See
Grant access to friends
on page 34.
• Set your device as an Enabled Device in Geofencing settings. See
Enable or disable
geofencing for
friends’ mobile devices
on page 44.
Still experiencing issues with geofencing? Contact Arlo Customer Support.
Can’t see video streams in a browser
The Arlo web client uses the Adobe Flash plug-in to display your camera streams in a browser.
Make sure that your browser
isn’t blocking the plug-in and that you’re using the latest version
of Adobe Flash.
Your router might be blocking the ports to which Arlo sends data. To make sure that Arlo can
stay connected, you must keep ports 443 and 80 open on your router.
