Arkray Assure 530001, Reference Manual

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18
SECTION
B
TROUBLESHOOTING
Display Screen Messages
Please read this section first. If you still have questions, call Technical Customer
Service at 800.818.8877, option 5, 24 hours a day, 7 days a week. Contact your
healthcare professional if you cannot reach Technical Customer Service. Do not send your meter
to ARKRAY or your local dealer without first calling to get approval to do so.
HI and Lo Messages
The meter displays results between 20–600 mg/dL.
HI Message
“HI” appears when the blood glucose level is greater than 600 mg/dL and
indicates severe hyperglycemia (much higher than normal glucose levels).
If “HI” is displayed again upon retesting, please contact the patient’s healthcare
provider immediately.
Lo Message
“Lo” appears when a test result is less than 20 mg/dL and indicates severe
hypoglycemia (very low glucose levels).
If “Lo” is displayed again upon retesting, please contact the patient’s healthcare
provider immediately.
NOTE
• If messages for hyperglycemia or hypoglycemia are displayed, even if the patient does not
have those conditions, please contact Technical Customer Service at
800.818.8877
,
option 5, 24 hours a day, 7 days a week.
Error Messages
Er1: A used test strip was inserted.
Repeat the test with a new test strip.
Er2: The blood or control solution sample was applied before the
symbol appeared.
Repeat the test with a new test strip and wait until the symbol appears before
applying the blood or control solution sample.
Er4: The blood sample has abnormally high viscosity or insufficient volume.
Repeat the test with a new test strip.
Er5: This error message may appear when the wrong blood glucose test
strip is used instead of an Assure® Prism multi Blood Glucose Test Strip.
Repeat the test with an Assure Prism multi Blood Glucose Test Strip.
Er6: There is a problem with the meter.
Do not use the meter. Contact Technical Customer Service at 800.818.8877 ,
option 5, 24 hours a day, 7 days a week.