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3. Product Limited Warranty
Arista Corp. hardware products purchased in the U.S. or Canada come with a 3-year limited
warranty. The following sections describe the limited warranties and return policy for the U.S.
1) Limited Warranty Coverage
• If product does not work properly because of a defect in materials or workmanship, Arista
Corp. will, for the length of the period of two years, starting with the date of original purchase
(invoice date), at its option either repair your product with new or refurbished parts, or replace
it with new or a refurbished product.
• The decision to repair or replace will be made by Arista Corp. During the “Labor” Limited
Warranty period there will be no charge for labor. During the “Parts” Limited Warranty period,
there will be no charge for parts.
• The customer pays the freight for shipping the defective products to Arista Corp. After repair
or replace, Arista Corp. will ship and pay UPS Ground for the products being shipped back to
the customer.
• This Limited Warranty only applies to products purchased and serviced in the United States.
Customers outside of the United States will need to pay the freight for shipping to Arista
Corp. and shipping back to the customer after repair or replacement.
2) Limited Warranty Limits and Exclusions
• This Limited Warranty only covers failures due to defects in material or workmanship, and
does not cover normal wear and tear, cosmetic damages .
• The Limited Warranty does not cover damages due to external causes including, but not
limited to, failures which are caused by products not supplied by Arista Corporation.
• The Limited Warranty does not cover damages and/or failures which result from negligence,
accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation,
set-up adjustment, improper maintenance, power surge, problems with electrical stability,
failure to maintain environmental conditions within operating range speci
fi
ed by manufacturer,
relocations or attempts to relocate systems, lighting damage, modification, service by
anyone other than authorized service providers, usage not in accordance with product
instructions, failure to perform required preventive maintenance, problems caused by use of
parts and components not supplied by Arista, and/or adding or altering components without
concurrence of Arista Technical Support.
• Any signs that the serial numbers have been altered or tampered will void this warranty.
• There is no expressed warranty except as stated under “Limited Warranty Coverage”. Under
no equitable theory shall Arista Corporation be held liable for monetary and/or non-monetary
damages resulting from the normal or abnormal usage of our products. Use, distribution
and/or similar engagement of ourproducts constitute implied agreement to these and similar
Arista Corporation Limited Liability policies.
4.Technical Support
1) Technical Support Availability
• Arista Corporation is dedicated to your satisfaction. Arista’s Technical Support Team will
make every effort to solve the problem over the phone or through e-mail. If we cannot solve
the problem over the phone or through e-mail, an RMA number will be issued.
• Information Needed When You Call: Product Serial Number & Details of the Problem.
2) Technical Support Contact Information
• Technical Support Hours: Monday through Friday: 8:30am-5:30pm PST
• Technical Support Phone Number : Phone: (510) 226-1800 ext. 137, Fax: (510) 226-1890
• Technical Support E-mail:[email protected]
Summary of Contents for ADM-1800 Series
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