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All the products are covered by a legal warranty in compliance with the Directive 2011/83/EU.
The legal warranty is reserved for consumers. Therefore, it applies exclusively to users who have
purchased products for purposes unrelated to any business, commercial, artisan or professional
activity carried out.
For anyone who has purchased the products and is not a consumer, the following warranties will
be applied: warranties for defects related to the item sold, warranties for defects of promised
and basic quality and the other warranties included in the Italian Civil Code with the relevant
terms, forfeitures and limitations.
The seller (and, therefore, as regards the purchase of the products, the retailer who sold the
product to the user) is liable to the consumer for any lack of conformity existing at the time
of delivery of the product and that occurs within two years from the aforementioned delivery
date. The lack of conformity must be reported to the seller, under penalty of forfeiture of the
guarantee, within two months from the date on which it was discovered.
Unless proven otherwise, it is presumed that conformity defects that occur within six months of
delivery of the product already existed as at such date, unless this assumption is incompatible
with the nature of the product or lack of conformity.
Starting from the seventh month following delivery of the product, it will be the burden of the
consumer to prove that the lack of conformity already existed upon delivery of the same.
In order to use the legal warranty, the purchaser must first provide proof of the purchase and
delivery dates of the goods. Therefore, it is advisable for the purchaser, for such proof, to keep
all documents that can certify the purchase and delivery dates (for example: receipt, invoice,
order confirmation e-mail).
Any faults or malfunctions are excluded from the scope of the legal warranty of the products
that are caused by accidents and/or caused by the purchaser or by use of the product that does
not comply with its intended use and/or as indicated in the technical documentation attached
to the product, or due to failure to adjust the mechanical parts, natural wear of materials that are
worn out or caused by assembly errors, lack of maintenance and/or use of the product not in
accordance with the instructions.
For example, the following are to be considered excluded from the legal warranty relevant to the
products:
• damage caused by impacts, accidental falls or collisions, punctures;
• damage caused by use, exposure or storage in an unsuitable environment (e.g. presence
of rain and/or mud, exposure to humidity or excessive heat, contact with sand or other
substances
• damage caused by failure to make adjustments for initial road use and/or maintenance
of mechanical parts, mechanical disc brakes, handlebars, tyres, etc.; incorrect installation
and/or incorrect assembly of parts and/or components, except for when the installation
and/or assembly have been carried out by the seller or under his responsibility and/
or have been carried out by the consumer but the installation and/or assembly error is
attributable to inadequate installation instructions;
• the natural wear and tear of consumable materials: mechanical disc brake (e.g. pads,
callipers, disc, cables), tires, platforms, gaskets, bearings, led lights and bulbs, kickstand,
13. Warranty terms and conditions
