Aquos Keitai 3, User Manual

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Appendix
AQUOS ケータイ3
Warranty & After-Sales Service
Warranty
・The warranty period is 1 year from the date of newly
purchase.
・Repairs will be done based on terms of free repair service.
Terms of free repair service is reffred to SoftBank website.
https://cdn.softbank.jp/mobile/set/common/pdf/legal/
spguide/common/warranty.pdf
(Japanese)
・Warranty covers only handset. Accessories such as cables
are not covered by terms of free repair service.
Cautions
Damages
SoftBank Corp. is not responsible for any damages for user
or third party resulting from lost opportunities to make
a call, etc. due to breakage, malfunction, or trouble of
product.
Accidents/Repairs
Files and settings may be lost or altered due to accidents
or repairs. Keep a copy of important files, etc. SoftBank
Corp. is not liable for damages resulting from loss or
alteration of files (contacts/images/sound etc.) or settings
due to accident or repair.
Disassembly/Modification
Disassembly/modification of handset is prohibited under
the Radio Law. Note that handset cannot be accepted for
repairs if modified.
After-Sales Service
To request repairs, contact SoftBank Customer Support or a
nearby SoftBank Shop. Have details of symptoms ready.
・During the warranty period, repairs are made under the
terms of free repair service.
・After the warranty period, if handset can be repaired,
repairs will be made at cost. The functional parts necessary
to repair the handset will be available for 4 years generally
after the manufacture is discotinued. Repair may not be
possible because of a shortage of repair parts even during
the warranty period.
Customer Service
If you encounter any difficulties or are unsure of anything,
contact customer service.
SoftBank Customer Support
・From a SoftBank handset, dial toll free at 157
・From a landline/IP phone, dial toll free at 0800-919-0157
・Business hours : 9:00am - 8:00pm
Smartphone Technical Support Center
・From a SoftBank handset, dial toll free at 151
・From a landline/IP phone, dial toll free at 0800-1700-151
・Business hours : Weekdays 9:00am - 8:00pm / Sat., Sun. and
holidays 9:00am - 5:00pm