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Innovative purification solutions

www.aquablu.com

26

Troubleshooting the system

THE APP 

Trouble shooting has never been this easy! No need for complicated manuals or unnecessary 
phone calls. The answer to all your technical issues is right in the Aquablu app. By scanning the 
NFC chip with your phone you get all the insights into the system. When a problem may occur the 
App will guide and help you with the troubleshooting. By clicking on the info sign (i) in the “status” 
row in the App, it is able to explain you the problem (error code) and provide you with the steps 
necessary to solve any technical issue. Still need help with troubleshooting? No worries! Use 
your account to log into the app, make a new scan and communicate your Unit ID to your closest 
dealer or Aquablu HQ and we help you further. Always make sure to update the App to have the 
latest version.

VISIBLE SIGNALS SYSTEM

Troubleshooting may sound a bit daunting, but in most cases the troubleshooting consists of a 
quick inspection of the purification unit. See section “How does it communicate” for the signal 
combinations. The faucet lamp is designed to give real time information on the systems status. 
Such as standby, ready for production, Quality/quantity warnings and errors. Details are indicated 
in the app but also on the signal light on the front of the purification unit. If a red light is shown in 
combination with an audible signal, the Aquablu One must be inspected immediately for further 
indications.

INDICATION:

 

   

Light on water faucet constant blue, Light on unit green, 
water is available from faucet:

Status

: Stand-by, ready for production.

INDICATION: 

  

  

Light on water faucet blinking blue , Light on unit green double flash, 
water is available from faucet:

Status

: Mineral cartridge depleted.

REQUIRED ACTION

Replace mineral cartridge and reset system (see “mineral cartridge exchange and reset” in the 
“Servicing the system  “section)

INDICATION:

 

  

  

Light on water faucet blinking blue while in standby, Light on unit green 
blinking, no water available from faucet

Status

: Bacteria flush, repeating every eight hours. After flushing the system goes back to standby.

Summary of Contents for One

Page 1: ...Manual Aquablu One Manufactured in The Netherlands ...

Page 2: ...nt risks for the health and safety of people or damage to goods STORAGE USE AND TRANSFER OF THIS MANUAL This manual and other relevant documentation such as proof of purchase inspection and maintenance records must be kept in a suitable and safe location for future reference If a change of ownership occurs during the lifetime of the machine make sure all relevant documents are transferred to the n...

Page 3: ...IRED SKILL LEVEL There is no need for the person who installs the system to be an accomplished plumber Understanding how the system works and is installed and some DIY skills are however needed for a successful and reliable installation REQUIRED TOOLS AND MATERIALS Only some basic tools screw drivers electric drill pliers etc found in most homes will be required In addition to the fasteners suppli...

Page 4: ...ed on the rating plate of the power converter unit supplied with the machine Make sure there is an earth leakage switch or automatic current differential switch in the power line to the filtering system e g 30 or 500mA Do not pull the power cable over sharp edges clamp it into place or allow it to hang down Keep the cable away from hot and damp areas and abrasive surfaces Check the system at regul...

Page 5: ...ired to complete a standard under sink installation This includes the documentation needed to install maintain and use the system See the packing list for a full listing off all materials supplied and check for completeness before starting the installation 1 PRE FILTRATION UNIT The pre filtration unit is selected to be compatible with the feed water available on site Physical appearance and instal...

Page 6: ...he mode button All control and processing equipment is contained inside the enclosure SERIAL NUMBER TAG UNIT ID Each system can be identified by means of a Unit ID serial number which can be found by making contact with NFC using your Aquablu phone app If no phone is near you the serial number tag can be found at the bottom of the system See Fig 3 for the appearance of the tag Fig 3 Serial number ...

Page 7: ...or other AC supply The power adapter is fitted with a ca 1 5 metre long removable mains cable and a permanently fixed device cable of ca 1 1 metres long The physical appearance of the mains cable plug will differ depending on your local mains interface See Fig 5 for the appearance of the DC power adapter and the cables Fig 5 DC Power Supply 4 MINERAL CARTRIDGE OPTIONAL The mineral cartridge consis...

Page 8: ...ystem See Fig 7 for the appearance of the Aquablu LED Faucet Fig 7 Aquablu LED Faucet OTHER MATERIALS PROVIDED IN THE INSTALLATION KIT 4 meters of 10 mm diameter food quality hose 1 meter of 6 mm diameter food quality hose Clamps and screws for mounting the re mineralization unit Screws for mounting the filtration unit Fitting for connecting the feed water hose to a G 3 4 threaded mains water tap ...

Page 9: ...ERATING PRINCIPLE The following happens during the purification process 1 After pre filtration the pressure of the water is increased to 6 bar before being pressed through the membrane 2 As the feed water is pushed through the membrane filter the suspended dissolved pollutants collide with the membrane tissue and stick to it Effectively removing all harmful contaminants in the water The reject and...

Page 10: ...rmines the membranes condition A pressure regulator provides the correct back pressure in the reject stream to reach the nominal pressure on the membrane During a flush an additional solenoid valve opens a by pass channel which makes it possible to use the full pump pressure All flushes are automatic but can also be initiated manually All sensors and valves are contained in the measuring and contr...

Page 11: ... impression of the relative simplicity and compactness of the Aquablu One see figures 9a and 9b below for an overview of the major components in the unit Fig 9a Right hand side view of unit with the outer cover removed Fig 9b Left hand partial side view of unit with the outer cover removed ...

Page 12: ...pressure and temperature of your water our systems give you insight into the quality of your drinking water NFC allows information readout though our Aquablu app and ensures worldwide service and system control 4 Rejected water flows out of the system 5 Before the water reaches the tap there is an option to add extra minerals using our mineral cartridge to ensure great taste Alkaline 8 In water ma...

Page 13: ...lso fitted with a multi color light and a LED indication on tap level which indicate the system status in a more conventional way NFC NEAR FIELD COMMUNICATION The CPU of the purifier controls over 96 parameters and thereby monitors the water quality as well as the technical status of the system This data can be read out by holding the Aquablu app close to the NFC sign on the left side of the Aquab...

Page 14: ... drinking water AN OVERVIEW OF YOUR PURIFIERS Check and compare the results for each system HELP WITH TROUBLESHOOTING No need for thick manuals or unnecessary maintenance visits The answer is right in your hand OFFLINE ONLINE The NFC does not require internet allowing the dealer to service the system in remote locations The App automatically sends the info when back online ...

Page 15: ...ires attention the blue light on the water faucet starts to flash red A flashing blue light at the faucet indicates that the system is performing a flush flashing blue during production indicates a warning of low quantity or quality of the permeate water The purification unit itself communicates its status by means of the status light on the front of the unit and by audible signals This can be use...

Page 16: ...urple The available patterns are Steady Single flash Double flash Triple flash Quintuple flash Quick flash The default no problem standby status is a steady green light Audible signals Audible signals are only used in emergency situations where immediate action of the operator is required The possible sound patterns are Constant Intermittent Quick The different error codes and required actions can...

Page 17: ...n be attached to the filter housing from both sides according to the available space underneath your sink The direction of flow is indicated on the housing See figures 12a and 12b below for a visual reference Fig 12a Right hand bracket mounting Fig 12b Left hand bracket mounting With the mounting plate fitted to the top of the filtration unit the unit must be attached to the appropriate side of th...

Page 18: ...he edges of the hole and remove all debris and sawdust in the cabinet 3 The sealing plate the mounting socket and the collapsible anchor must be assembled as shown in the figure 13b below Fig 13a Hole saw example Fig 13b Pre assembly of mounting socket 4 Push the assembly through the hole in the sink unfold the collapsible anchor and rotate the anchor into a position that offers a flat and rigid s...

Page 19: ...ck to lock the faucet body in the console as shown in figure 14b Do not force the connection if unreasonable forced is required check if anything is wrong and retry Fig 14a Placing faucet on mounting socket Fig 14b Faucet in locked position 10 With the faucet body correctly fitted to the mounting console the body must be secured to the console by means of a locking screw See the figure below for t...

Page 20: ...ternal sources the hoses are of the correct diameter and are genuine food quality Two types of connections are used in the installation 1 Push in connections With push in connectors the correctly prepared hose is simply pushed into the coupling Pushed in sufficiently the hose will bottom on a ridge inside the coupling Fig 16a After the hose bottoms the hose must be pulled backwards away from the c...

Page 21: ...er supply If the water supply has another connection a suitable coupling must be sourced locally In either case a 10 mm diameter hose must be securely fitted to the push in coupling side of the water supply The other end of the hose must be securely fitted to the push in coupling of the feed water port of the pre filtration unit Make sure the hose does not apply any lateral or axial forces on comp...

Page 22: ... THE MINERAL CARTRIDGE TO THE WATER FAUCET The mineral cartridge and the water faucet both have 6 mm push in connectors NOTE The push in connectors of the re mineralization unit are made of a slightly different material than the other connectors used in the system A higher push in force is required to ensure a watertight connection The hose is properly fitted when ca 20 mm of hose is pushed into t...

Page 23: ...ctrical cable in the socket on the rear of the purification unit Make sure to install all cables in such a manner that they are not in contact or exposed to a heat source and cannot be accidently be pulled off the system See figure 19 below for an illustration of a completed purification system with all components arranged in the correct order Fig 19 System overview ...

Page 24: ...h might have been accumulated while in transport Due to air in the newly installed piping it is possible that the systems low input pressure alarm is triggered the pump stops faucet displays steady red and the control light on the unit show intermitted red while a peeping acoustical alarm is given Repeat the sequence from step 4 onwards 6 After approximately 10 minutes the control light on the uni...

Page 25: ...Innovative purification solutions www aquablu com 24 Using and supervising the system ...

Page 26: ... one of the following conditions is met A When production volume drops below 40 liters per hour for more than 6 seconds B When the water faucet has been opened and closed 75 times since the last flush C When 15 liters of water has been produced A system flush will reset both the faucet opening and water produced counter If during normal operation the light on the water faucet will be illuminated i...

Page 27: ...ooting consists of a quick inspection of the purification unit See section How does it communicate for the signal combinations The faucet lamp is designed to give real time information on the systems status Such as standby ready for production Quality quantity warnings and errors Details are indicated in the app but also on the signal light on the front of the purification unit If a red light is s...

Page 28: ...steady green water available from faucet Status Electrical connection between faucet and unit interrupted REQUIRED ACTION Restore connection or contact a service technician INDICATION Light on water faucet steady red light on unit is a red single flash in combination with a quick intermittent sound Status Low Feed water pressure REQUIRED ACTION Restore correct feed water pressure and or flow up to...

Page 29: ...k due to fouling of the membrane REQUIRED ACTION Operator is to interrupt power supply and to replace the membrane The start up procedure after a membrane replacement is identical to the procedure for starting up the unit for the first time See Chapter Installation INDICATION Light on water faucet steady red red quick flash in combination with a continuous sound Status Membrane failure A membrane ...

Page 30: ... with continuous sound Status Pump over current REQUIRED ACTION Operator to interrupt power supply and reconnect The unit should automatically start bacteria flushing and auto restore to standby When this indication returns immediately after resetting a service technician should be called INDICATION Light on water faucet steady red red Triple 3 flash in combination with continuous sound Status Pum...

Page 31: ...id spillage 4 Remove the filter insert and clean the inside of the transparent container with water 5 Unpack the new filter insert and place in the container The particle filter can be fitted with either side up the carbon filter black needs to be fitted with the seal on one end pointing upwards as shown in figure 1b on page 4 6 Place the plastic container holding the new filter insert back in its...

Page 32: ... unit in combination with a quick sound from the purification unit 3 Close the faucet 4 Disconnect the electrical power supply to the purification unit 5 Move the purification unit as far as you piping allows out of the cabinet and prepare a drip tray Expect 0 5 liter of water coming out of the membrane vessel 6 The membrane filter is mounted in a stainless steel tube that is an integral part of t...

Page 33: ... wrench bite into the surface of the tube The membrane should be pulled forward up to the edge of the locking cams in the front of the membrane housing A slight resistance will be felt as the sealing lip of the membrane reaches the locking cam edge 12 With the key wrench firmly locked on the membrane tube the membrane should be pulled out of the membrane housing with a rotating pull movement With ...

Page 34: ...als enter the pick up tube in the rear of the membrane chamber The membrane must be fully pushed home until a clear end stop is noticed 14 Clean and refit the stainless steel locking 15 Refit and tighten the securing taking care not to over tighten Check for leaks once the system has been restarted 16 Open the feed water supply again and reconnect the power supply to the machine The machine will e...

Page 35: ...r a longer period of time the membrane should be taken out and stored properly to avoid contamination and termination of the membrane No power supply means the system cannot take care of the membrane itself as no automatic back flush can be performed Figure 25 shows the steps to be taken to store the membrane properly Fig 25 Storage sequence of the membrane ...

Page 36: ...lu com 35 Service History 0 Installing and commissioning the system 1 Replacing carbon pre filter 2 changing particle pre filter 3 changing membrane 4 Replacing mineral Cartridge 5 Dealer inspection repair Action Date Month Year By name Remarks ...

Page 37: ...Innovative purification solutions www aquablu com 36 Extra notes Action Date Month Year By name Remarks ...

Page 38: ...nici pal district recycling yard a commercial recycling company or return the system to the dealer who will take care of this Technical Data The system is designed to operate within the limits listed in the table below Max Operating pressure 6 bar Minimum ambient temperature 5 C Maximum ambient temperature 45 C Maximum feed water temperature 45 C Chlorine concentration 0 1 ppm Water Turbidity 1 NT...

Page 39: ...conomic repair Aquablu reserves the right to provide customers with a new product of equivalent specification If Aquablu replaces the prod uct the warranty will become invalid B Exclusions In the event any of the following matters result in system failure to Aquablu will reject any war ranty claim and its complementary costs Non compliance with safety regulations and warnings given in the operatin...

Page 40: ...n connection with Aquablu water purifier systems other than specified herein This Warranty is in lieu of all other warranties expressed or implied includ ing warranties of fitness for a particular purpose Aquablu does not authorize any person or repre sentative to assume for us any other obligations on the sale of an Aquablu water purifier system Aquablu shall not be liable for loss of goods loss ...

Page 41: ... NEN1010 3 EMC guide line 2004 108 EC EN55011 4 PED guide line 97 23 EG 5 DWD guide line 98 83 EG Additional information All components are applicable for drinking water This is checked bij Euronorm Legislation Norms and tested by Manitronica S r l Report 221216A The equipment is for the production of drinking water Declaration Hereby I declare that above mentioned equipment meets the guide lines ...

Page 42: ...trical power supply Modification or tampering Operation of the system with saline or brackish water Work carried out on the filtering system by non qualified or unsuitable persons Disclaimer Aquablu Innovative purification solutions reserves the right to modify upgrade or improve their products at any moment without advance notice and will not be liable for any difference between actual unit suppl...

Page 43: ... will experience the convenience of having an Aquablu system at home Aquablu s purifiers are no ordinary purifiers They can truly be relied upon as a friend We deliver a maximum of one filter package per installation Share your Aquablu experience on instagram by tagging aquablu solutions and receive a free pre filtration filter package this offer can only be redeemed once Innovative purification s...

Page 44: ...Just pure even better member of Stokvis Group ...

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