Innovative purification solutions
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Troubleshooting the system
THE APP
Trouble shooting has never been this easy! No need for complicated manuals or unnecessary
phone calls. The answer to all your technical issues is right in the Aquablu app. By scanning the
NFC chip with your phone you get all the insights into the system. When a problem may occur the
App will guide and help you with the troubleshooting. By clicking on the info sign (i) in the “status”
row in the App, it is able to explain you the problem (error code) and provide you with the steps
necessary to solve any technical issue. Still need help with troubleshooting? No worries! Use
your account to log into the app, make a new scan and communicate your Unit ID to your closest
dealer or Aquablu HQ and we help you further. Always make sure to update the App to have the
latest version.
VISIBLE SIGNALS SYSTEM
Troubleshooting may sound a bit daunting, but in most cases the troubleshooting consists of a
quick inspection of the purification unit. See section “How does it communicate” for the signal
combinations. The faucet lamp is designed to give real time information on the systems status.
Such as standby, ready for production, Quality/quantity warnings and errors. Details are indicated
in the app but also on the signal light on the front of the purification unit. If a red light is shown in
combination with an audible signal, the Aquablu One must be inspected immediately for further
indications.
INDICATION:
Light on water faucet constant blue, Light on unit green,
water is available from faucet:
Status
: Stand-by, ready for production.
INDICATION:
Light on water faucet blinking blue , Light on unit green double flash,
water is available from faucet:
Status
: Mineral cartridge depleted.
REQUIRED ACTION
Replace mineral cartridge and reset system (see “mineral cartridge exchange and reset” in the
“Servicing the system “section)
INDICATION:
Light on water faucet blinking blue while in standby, Light on unit green
blinking, no water available from faucet
Status
: Bacteria flush, repeating every eight hours. After flushing the system goes back to standby.
