Pg 15
5. T
roUblesHooTInG
& faQ
s
Frequently Asked Questions:
Q: “Where are the device drivers on the CD-ROM?”
A: The MicroKey FLASH is designed to operate as a USB “Mass Stor-
age Class” device, and it uses generic device drivers already installed
as part of the Operating System. When installed properly, NO ADDI-
TIONAL DEVICE DRIVERS ARE REQUIRED.
Q: “What’s the difference between USB and USB 2.0?”
A: USB 2.0 is much faster. Older USB 1.1 devices transfer data at about
12 Megabits/sec. Newer USB 2.0 devices can transfer data at up to 480
Megabits/sec. Although USB 2.0 devices are faster, they are still back-
wards-compatible with the older USB ports. High Speed USB 2.0 devic-
es can be safely connected to USB 1.1 ports, but they will only transfer
data at the slower 12-Megabits rate.
Q: “What if I forget my Cryptainer password?”
A: This version of Cryptainer does not have a password retrieval system.
Apricorn Tech Support does not have any way to recover the password.
Removing the Microdrive from the MicroKey FLASH will not unlock the
files, and will void the warranty!
Q:
“Why am I unable to save a file larger then 4GB on to my MicroKey
FLASH?”
A: The MicroKey FLASH comes formatted using the FAT32 file system,
which cannot handle files larger than 4GB. In Windows 2000 or Win-
dows XP, it is possible to reformat the drive using the NTFS file system.
Although the NTFS file system supports larger file sizes, you may not
be able to share files with computers running Windows 98 (Windows 98
cannot read the NTFS file system).
WARNING: Reformatting the Disk to an NTFS file system will erase all
files on the MicroKey FLASH, so remember to backup or move any im-
portant files on the MicroKey FLASH before you try to reformat.
