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Troubleshooting Common Errors
Error:
MicroKey FLASH is not detected by the system when con-
nected to through a USB hub.
Solution:
Although the MicroKey FLASH is designed to operate as a
bus-powered device, the MicroKey FLASH cannot initialize
on non-powered or low-powered USB hubs. Check that the
hub has proper power or try connecting through a fully pow-
ered USB hub.
Error:
The LED is on, but the MicroKey FLASH is not detected by
the OS.
Solution:
The mass storage device drivers are not installed correctly
or there is a resource conflict in the system. Use the Win-
dows Add New Hardware Wizard to detect the drive, or,
if the drive has already been installed, use the Windows
Update Device Driver Wizard. Be sure that there are no
resource conflicts in the Windows Device Manager before
installing the drive.
Error:
The MicroKey FLASH appears to be correctly installed in
Windows device-manager, but files take a very long time to
copy.
Solution:
Check that the Operating System supports USB 2.0 , and
that USB host controllers have the correct device drivers
installed. When installed correctly, USB 2.0 ports should
be listed as “USB Enhanced Host Controller” in Windows
Device manager. Verify you have the newest device drivers
installed by running the “Update Device Driver Wizard” and
checking for driver updates on the Windows Update Web
site.
Error:
“
High Speed Device connected to Low Speed port”
Solution:
The MicroKey FLASH is connected to an older USB port
which cannot do “Hi-Speed” data transfers. The MicroKey
FLASH will work fine on a USB 1.1 port, it will just operate
