Troubleshooting
66
If the above remedies do not correct the problem, please contact the Applied Magic technical
support team at (760) 931-6401. When you contact Applied Magic’s technical support team,
you will be asked to provide your unit’s serial number. The serial number can be found on
the bottom of your unit. Please write the serial number in the space provided for future
reference.
Serial Number: ________________________
Problem
Unit captures video, but not audio.
Unit captures audio, but not video.
Unit will not allow a transition to be
added to a video clip with an effect
attached to it.
Video adjustment settings are not
available in the capture screen.
Text created within the Graphics screen
cannot be selected.
You are having difficulty recording
material from or to a DV camcorder.
Transitions are not “smooth” in
appearance.
A rectangle created in the Graphics screen
cannot be resized.
Remedy
Within the capturing screen, ensure that
the system is set to capture Video and
Audio. Also ensure that the correct audio
source is selected.
Within the capturing screen, ensure that
the system is set to capture Video and
Audio. Also ensure that the correct video
source is selected.
To implement a transition, you must first
merge the effect and the video clip. Right
click on the items, then select “Fast
Merge.” The two items will be merged
together as one item. The system will ask
you if you want the new clip to replace
the existing clip on your StoryBoard.
Select “Yes.” After the two items have
been merged, you can add a transition to
the clip.
When you capture video using the
DV-1394 connection, these video settings
will not be available.
Make sure you use the selection tool
and click on the text to select it.
1. Always start the recording device first,
and then start the device that is
sending the signal to be recorded.
2. Go to the Capture screen and make
sure “DV” is selected as the source for
both video and audio.
3. Always navigate to the Capture screen
of your system before starting up your
DV camcorder.
Try merging your transitions (see
“Merging a Transition” on page 50).
Rectangles with Drop Shadow or
Extrusion effects applied to them cannot
be resized. Try deactivating these effects,
resizing the rectangle, and then
reactivating the effects.
