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Problem 

Solution 

During the running of the instrument
protocol, the magnet head and the
plastic comb gripper are stuck when
moving down (not moving down
smoothly, but step by step) and there is
an abnormal noise.

Contact the supplier to determine the
problem and replace the coupling if
necessary.

The angles of the turntable plate
positions are misaligned. After plate
position 1 is aligned, the positions of
the other plates are deviated. 

Contact the supplier.

After the machine has been running for
long periods of time, the position of
the parts is misaligned. The technician
hits or touches the parts during
operation, causing the misalignment. 

The technicians should be careful when
operating and initialize the instrument
before each run. 

Breakage of the instrument motor
coupling.  

| Temporary solution: Buy new rigid
coupling and replace it after
disassembling the machine. 

| Final solution: The new instruments
uniformly use the new rigid coupling to
increase the service life. 

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Summary of Contents for MagTouch 1000

Page 1: ...Apostle MagTouch 1000 Nucleic Acids Extraction Automation System USER MANUAL Fast and efficient...

Page 2: ...h a nucleic acids isolation automation system and Apostle MiniEnrich a high resolution DNA size enrichment technology using a magnetic nano platform Apostle responds to the COVID 19 pandemic to help o...

Page 3: ...shipping box and place on the designated area 2 Remove and keep all the tapes and foam cushions used for transportation Figure 1 Do NOT connect power before removing the transportation fixing screw 5...

Page 4: ...are stuck out If not wide open use pipette tip to open the wells Figure 4 refer to operation checkpoint 1 3 Press Initialization button on the top left corner to initialize the machine 5 Wait for the...

Page 5: ...er 2 in the instrument through the plate loading window Ensure A1 well is in the upper right corner 14 Peel off the protection film on one Apostle EtOH Plate Figure 6 16 Press the Plate position 3 but...

Page 6: ...d into the plate Figure 9 27 Place the comb and empty plate on the plate holder 5 in the instrument through the plate loading window Ensure A1 well is in the upper right corner 28 Close the plate load...

Page 7: ...te position 4 button on the screen Figure 12 37 Open the plate loading window gently 38 Take out the Elution Plate from the plate loading window 39 Seal the Elution Plate with protection film Figure 1...

Page 8: ...open as shown Figure 1 use pipette tip to make sure the wells are wide open 08 1 Figure 1 Figure 2 Checkpoint 2 After the start of the program check if the comb gripper successfully grips comb during...

Page 9: ...t lifted manual movement of the plate will be limited and does not open up the wells Only adjust the plate when it is lifted up from the turntable Otherwise the turntable may be damaged Operation Chec...

Page 10: ...er Take out the lysis binding plate and comb then move the plate forward backward to the left and right so that the comb can make the wells wide open Move the comb up and down several times and gently...

Page 11: ...le MagTouch 1000 Apostle 96 well plates and 96 tip comb micropipettes 1 mL 200 L 20 L tips Adjustable single and multi channel Liquid reservoirs Vortex or shaker Ethanol 200 proof DNase RNase free wat...

Page 12: ...sults Also vortex the reagent reservoir for Lysis Binding Solution before adding more Lysis Binding Solution C Automated viral Total NA isolation on Apostle MagTouch 1000 Automation Platform 1 Initial...

Page 13: ...ide the machine immediately clean the area with a dustless cloth dampened into 80 ethanol Frequency when needed Fasten Screws Check whether the magnet head screw turntable screws and screws of the fix...

Page 14: ...lization Turn off the machine Sterilization Frequency before every run Turn off the machine for at least 15 minutes between each shift Frequency between each shift Close the monitor window and the pla...

Page 15: ...iation get directly on the skin The glass door of the instrument can block UV leakage Please keep the door closed when using the UV lamp If the door or glass of the door is damaged please contact the...

Page 16: ...g off the comb grabbing hook Reagent spill in the machine should be cleaned up immediately otherwise the surface of the machine will corrode Clean the spill area with a dustless cloth dampened in 80 e...

Page 17: ...position of the coupling 17 Temporary solution For the old software version this situation may occur randomly after the instrument runs for a long time Shut down the machine for a period of time and t...

Page 18: ...e wells of the plate causing liquid leakage Temporary solution Users should pay attention before use Before adding liquid observe whether there are obvious holes at the bottom of the plate and observe...

Page 19: ...ad will be blocked Straighten the screw rod and then turn on the machine to confirm whether the problem is solved There is abnormal noise when the instrument is turned on or initialized and there is n...

Page 20: ...d the positions of the other plates are deviated Contact the supplier After the machine has been running for long periods of time the position of the parts is misaligned The technician hits or touches...

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