Apelson CMA6SS, User Manual

Page: 19 / 24

19
GUARANTEE
This appliance is covered by a full manufacturer’s 2 year
parts and 2 year labour guarantee and covers all parts and
labour costs associated with the repair of the appliance
in a domestic environment. We will repair any defect that
arises due to faulty materials or workmanship and use
genuine manufacturers parts.
All claims must be supported with the original receipt or
other reasonable proof of purchase.
If, during the guarantee period, the appliance becomes
irreparable as agreed by the engineer approved by
Apelson Appliances UK Ltd then we reserve the right, at
our discretion, to exchange the defective product with
a replacement appliance at Apelson Appliances UK Ltd
sole cost. If the same product is no longer available an
alternative will be offered with the same functions as the
faulty item.
After an appliance has been repaired or replaced any
remaining balance of the Apelson Appliances UK Ltd
guarantee will be valid and any further call outs during this
prescribed period will be covered by Apelson Appliances
UK Ltd on the replacement appliance.
Should any person other than an authorized engineer
modify or attempt to repair the appliance then the
warranty will be invalid.
The guarantee applies to the UK mainland, Scotland and
Ireland but is not transferable between EU countries.
This guarantee is non-transferable to any other person or
product.
The guarantee is covered by UK law and is in addition to
and does not diminish your legal rights.
EXTENDED PARTS ONLY WARRANTY
As testimony to our commitment to you as a valued
customer of Apelson Appliances UK Ltd, we will offer you
an additional 3 years parts warranty absolutely free.
If during the extended parts warranty period the
appliance fails and it is considered uneconomical to repair
our Customer Service Department will offer you the
opportunity to purchase the same or equivalent model at a
discounted price.
All parts supplied free of charge under the extended
warranty must be fitted by our approved engineers and
will be subject to a call out charge to fit the part.
EXCLUSIONS TO THE GUARANTEE
This guarantee does NOT cover:
Appliances that have been damaged or neglected as a
result of failure to store, assemble, install, use or care
of the products in accordance with the manufacturer’s
instructions - Apelson Appliances UK Ltd will not accept
responsibility under this guarantee if a product is damaged
or becomes defective due to, misuse, neglect, wilful or
accidental damage or act of god.
Normal wear and tear.
Consumable items such as carbon filters and bulbs.
Claims arising from non-domestic use or commercial
environment.
Any gas appliance not fitted by a gas safe qualified
installer.
If no fault is found then Apelson Appliances UK Ltd
reserves the right to charge for the call out at the going
rate of £55.00 plus VAT.
In the course of the service work carried out it may be
necessary to remove the built in appliance from its fitted
position. If the appliance is glued, grouted or tiled in such
a manner that it cannot be removed, it is the responsibility
of the customer/installer to remove and reinstall the
appliance to facilitate the repair.
This Guarantee does not affect your statutory rights.
The guarantee is offered by Apelson Appliances UK Ltd,
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