ANZ POS Plus 2 Operating Manual Download

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111

Pre-Authorisation Transaction - Chip Cards with No Signature Required

MERCHANT COPY

XYZ MERCHANT

890 PARK ST

MELBOURNE 3000

TERMINAL ID

00013009803

VISA

9999999999999999

1122

PRE AUTH AUD

$10.00

VISA CREDIT

AID A0000000031010

TVR 0000000000

APSN 00

C00002 ATC 005B

APPROVED

AUTH: 404123

STAN: 005160

28/02/12 14:19

CUSTOMER COPY

XYZ MERCHANT

890 PARK ST

MELBOURNE 3000

TERMINAL ID

00013009803

VISA

9999

PRE AUTH AUD

$10.00

VISA CREDIT

AID A0000000031010

TVR 0000000000

APSN 00

C00002 ATC 005B

APPROVED

AUTH: 404123

STAN: 005160

28/02/12 14:19

MESSAGE LINE 1
MESSAGE LINE 2

PLEASE RETAIN FOR YOUR RECORD

Summary of Contents for POS Plus 2

Page 1: ...1 Merchant Operating Guide ANZ POS Plus 2 SIMPLE AND RELIABLE PAYMENT SOLUTIONS ...

Page 2: ...y Data Security Standard 14 7 2 Securing Transaction Records 15 8 Errors and Disputes 16 8 1 Typical Causes of Return and Corrections 16 8 2 Chargebacks 16 9 ANZ POS Plus 2 18 9 1 Terminal Features 18 9 2 Terminal Keypad 19 9 3 Card Reader 19 9 4 How to install ANZ POS Plus 2 terminal 21 10 Processing a Sale 26 10 1 How to Process a Cheque or Savings Purchase using a Magnetic Stripe Card or Chip C...

Page 3: ...rder Transaction Scheme Cards only 52 15 3 How to Process an eCommerce Order Transaction Scheme cards only 54 16 Optional Features 56 16 1 Tip Terminal Tip with PIN Transactions 56 16 2 Pre Authorisation 60 16 3 Customer Preferred Currency 69 16 4 Low Value Payments 72 17 Terminal Error Messages 74 18 Settlement 78 19 Print Totals 79 20 Reprint the Last Record 79 21 Transaction Detail Report 80 22...

Page 4: ... transaction is believed to be fraudulent The operators of the applicable card schemes may also conduct their own investigations Your Merchant Agreement outlines the circumstances in which you will be liable for such transactions If it is found that you have processed invalid or unacceptable transactions you may be liable for the value of those transactions Please refer to the General Conditions A...

Page 5: ...r Merchant Facility Please note that Floor Limits relate to all transactions Your Letter Of Offer outlines all Authorised Floor Limits that are specific to your business As some of these limits are specific to your business or industry please insert these Authorised Floor Limits in the appropriate spaces provided Authorised Floor Limits Credit Card Floor Limits including Visa and MasterCard Debit ...

Page 6: ...tions Retain Card If the Card Issuer has cancelled the card the Authorisation Centre may ask that you try to retain the card 1 5 Change of Business Details The General Conditions describes various situations in which you must notify us of a change to your circumstances Please visit anz com merchantconnect to complete and submit the respective form or contact ANZ Merchant Services on 1800 039 025 i...

Page 7: ...ase value PIN or signature may not be required to verify a transaction Debit Cards Cardholders possessing a debit card will use a PIN for verification in most circumstances Cardholders can also use contactless cards by tapping the cards on the terminal s contactless reader For contactless transactions under or equal to the certain purchase value PIN or signature may not be required to verify a tra...

Page 8: ...imprint your Merchant Summary Voucher for Manual Credit Card Transactions and as a reference for your ANZ Merchant Identification Number MID 4 Equipment Maintenance It is your responsibility to provide a clean operating environment for your terminal Liquids and dust may damage the terminal components and can prevent it from operating To order a Magnetic Stripe Card Reader Cleaner please visit www ...

Page 9: ...he Fraud Minimisation Data Security and Chargeback guide at ANZ com for further detailed fraud information to assist you in protecting your business 6 1 Card Present Card Checklist How to Safeguard Against Fraud Do not let anyone service or remove your terminal without viewing proper identification Do not allow equipment to be used by unauthorised persons Keep Merchant Cards secure from unauthoris...

Page 10: ...ave completed the security checks and obtained authorisation for the Transaction NOTE Never place yourself at risk your safety comes first Please report all fraudulent activities to the Police immediately Split Ticket Transactions A transaction may be deemed invalid and charged back to you if in ANZ s reasonable opinion it relates to one or more purchases made in the same merchant establishment wh...

Page 11: ...g the name of a cartoon character a feminine name on a card presented by a male or other questionable scenario The printing on the card should look professional The card must have a current validity date if applicable NOTE Some UnionPay cards may be issued with zero s as the expiry date These cards are still valid Cards should look 3 dimensional and contain familiar security features such as a hol...

Page 12: ... credit card over and locate the last 3 digits of the number printed on the signature panel If the transaction is initiated via mail telephone or Internet instruct the cardholder to locate and quote the 3 digits on the signature panel Card Validation Code Terminal Display VERIFICATION NO At this display screen key in the Validation Code then press Enter NOTE American Express cards have a four digi...

Page 13: ...actices a change to existing handling process is required Upon discovering a card left at your premises you are to perform the following tasks Retain the card in a safe place for a period of up to two business days Hand the card to the customer claiming the card only after having established the claimant s identity by comparing signatures If the requisite two business days have passed destroy the ...

Page 14: ...ng Payment Card data and minimising risk of theft of Cardholder information or compromise of your business systems Maintaining a PCI DSS compliance program helps your business identify potential vulnerabilities and may reduce the financial penalties and remediation costs from a data breach Validating PCI DSS Compliance To validate compliance with PCI DSS your business must complete the following v...

Page 15: ...ctions Where storage of cardholder data is required you must ensure both the type of cardholder data retained and the method used to store it is compliant with PCI DSS and ANZ requirements Here are a few simple guidelines Never email Credit Card numbers or request your customers provide their Credit Card number by email Ensure that you process eCommerce transactions with security codes CVV2 CVC2 b...

Page 16: ...hargeback is the term used for debiting a merchant s bank account with the amount of a transaction that had previously been credited Chargebacks can have a financial impact on your business It is important that you are fully aware of your obligations the processes involved and possible outcomes Please take time to carefully read the Fraud Minimisation Data Security and Chargeback guide at ANZ com ...

Page 17: ...egible details on the sales voucher Failing to respond to a retrieval request Merchandise not received by purchaser or wrong goods sent NOTE The examples given above are not an exhaustive list of the circumstances in which a transaction may be charged back to you Please refer to the General Conditions of your Merchant Agreement for further information on Chargebacks If you need assistance understa...

Page 18: ... procedures in this guide to assist in identifying and minimising fraudulent invalid or unacceptable transactions This terminal is designed to accept payment using Magnetic Stripe Chip and Contactless Cards Please take time to read it thoroughly and ensure that your staff read it too 9 1 Terminal Features The ANZ POS Plus 2 terminal incorporates a large colour graphic screen 18 function keys a Mag...

Page 19: ...ransaction can be sent to the Bank for verification and approval CANCEL Red The CANCEL key is used to cancel the current function and return the terminal to the idle state CLEAR Yellow Press the CLEAR key to correct any invalid data entry Func Black Use the Func key to access the terminals function menus and Manual hand key processing 9 3 Card Reader Magnetic Stripe Card Reader The card can be rea...

Page 20: ... card can be removed from the terminal when signature verification is required or as instructed by the terminal Contactless Card Reader Tap the contactless enabled card within 4cm of the main screen on the ANZ Contactless Terminal until you hear the long Beep and four lights illuminated above the ANZ logo on the top of the terminal then follow the terminal prompts to complete the transaction ...

Page 21: ...please contact your IT support team or Point of Sale Vendor for new installation instructions before you follow the below steps Please plug in the terminal using one of the two connections above once the terminal is connected please follow the below instruction when installing your terminal Press the Func key FUNCTION Key in 11112227 then press ENTER CONFIGURE TERMINAL COMMS Press ENTER ...

Page 22: ...ess ENTER PROCESSING PLEASE WAIT The terminal status is displayed CONFIG REQUIRED The terminal display CONFIG REQUIRED Press Func Key FUNCTION Key in 9905 then press ENTER ENTER SWIPE MERCHANT CARD Swipe your EFTPOS Merchant Card please refer to section 3 for more information NOTE If you do not have this press CLEAR and manually key in the Terminal ID then press ENTER COMMS MODE 1 DIAL UP CNP Pres...

Page 23: ...R DIAL MODE 1 TONE Press ENTER PABX 0 Press ENTER If a 0 is required for an outside line please ensure this is shown on this screen otherwise press ENTER HOST PHONE NO 1800XXXXXX Press ENTER TMS PHONE NO 1800XXXXXX Press ENTER QUICK DIAL 1 ON Press ENTER TMS NII XXX Press ENTER ANZ SHA 48XXXXXXX Press ENTER ...

Page 24: ...message TMS Logon TMS REQUIRED This screen is displayed if the terminal is required to log on to TMS FUNCTION Press Func Key and key in 2468 then press ENTER TMS LOGON ENTER OR CLEAR Press ENTER TMS ACTION CONNECTING Terminal status is displayed TMS ACTION LOGON TMS ACTION PLEASE WAIT ...

Page 25: ...een This screen is then displayed with an INIT REQUIRED message Terminal Initialisation INIT REQUIRED This screen is displayed if the terminal is required to initialise FUNCTION Press Func Key and key in 87 then press ENTER ENTER REMOTE INIT ENTER OR CLEAR Press ENTER REMOTE INIT IN PROGRESS Terminal status is displayed INITIALISING PLEASE WAIT REMOTE INIT IN PROGRESS ...

Page 26: ...ease have the number handy 10 Processing a Sale 10 1 How to Process a Cheque or Savings Purchase using a Magnetic Stripe Card or Chip Card Please refer to your Point of Sale POS manual to initiate a purchase transaction Perform card security checks please refer to section 6 Fraud Minimisation for further information Insert or Swipe cardholder s card Chip Cards are to be inserted and left in the Ch...

Page 27: ...ou check for approval of the transaction before completing the sale Your POS system should now print your transaction record If the transaction is declined the terminal will display an error message outlining the reason please refer to section 17 10 2 HowtoProcessaCreditPurchaseTransactionusingaMagneticStripeCardorChipCard The process below provides a sample of a typical Magnetic Strip or chip bas...

Page 28: ...can vary depending on the Card that is used CREDIT ACCOUNT The selected account is displayed 10 00 KEY PIN Have the cardholder enter their PIN then press ENTER PROCESSING PLEASE WAIT The terminal status is displayed TRANSACTION APPROVED If the transaction is approved this screen is displayed and the Point of Sale system prints a customer copy Please check for approval of the transaction before com...

Page 29: ...transaction REMOVE CARD SIGNATURE VERIFIED For a Chip Card transaction this screen will be prompted to and please remove the card from the terminal If the signatures match select YES on your Point of Sale system If they don t match select NO to decline the transaction NOTE If YES or NO are not pressed within one minute on your Point of Sale System the transaction is assumed to be approved and the ...

Page 30: ...the Chip Reader and swipe it through the Magnetic Stripe Card Reader SELECT APP VISA CREDIT 1 VISA DEBIT 1 This screen is for application selection on the chip cards that contain two or more applications from the same card scheme e g Visa MasterCard UnionPay Amex etc USE APPLICATION ANZSmartPay ENTER YES CLR NO The cardholder presses ENTER to confirm application selection REMOVE CARD SIGNATURE VER...

Page 31: ...Screens Associated with a Contactless Card Transaction Alternative screens that you may also see during a Contactless Transaction are as follows 105 00 KEY PIN Have the cardholder enter their PIN if known then press ENTER or if the card allows just press ENTER CONTACTLESS NOT AVAILABLE This screen displays If the contactless interface is not available The transaction should be completed by swiping...

Page 32: ...transactions Please refer to your Point of Sale POS manual to initiate a Cash out only transaction SWIPE OR INSERT CARD Perform card security checks please refer to section 6 Fraud Minimisation for further information on the card security checks Insert or Swipe the cardholder s card Chip Cards are to be inserted and left in the Chip Card Reader Magnetic Stripe Cards are to be swiped through the Ma...

Page 33: ...y cash based refund to the cardholder or a refund to another card number If you do so you may be liable for a chargeback claim of the original sales transaction should a cardholder dispute which results in a debit to your merchant account for the amount of the relevant disputed transaction Card schemes require a refund to only be processed on the same card number that was used in the original sale...

Page 34: ...he Chip Card Reader Magnetic Stripe Cards are to be swiped through the Magnetic Stripe Card Reader SELECT ACCOUNT CHQ SAV CR Select Account Press key for cheque or key for savings OR PLEASE SELECT PRESS 1 VISA DEBIT PRESS 2 EFTPOS SAV PRESS 3 EFTPOS CHQ Select Application Press the number on the keypad to make selection or scroll and press ENTER to select Application names and order can vary depen...

Page 35: ... Please refer to your Point of Sale POS manual to initiate a refund transaction Perform card security checks please refer to section 6 Fraud Minimisation for further information on the card security checks Insert or Swipe the cardholder s card Chip Cards are to be inserted and left in the Chip Card Reader Magnetic Stripe Cards are to be swiped through the Magnetic Stripe Card Reader SELECT ACCOUNT...

Page 36: ... terminal will display the following screens 10 00 KEY PIN Press ENTER here to bypass PIN for a signature NOTE Only some cards will allow the terminal to bypass PIN If only PIN is accepted then the terminal will beep and this screen will remain until a PIN is entered PROCESSING PLEASE WAIT The terminal status is displayed SIGNATURE REQUIRED The POS system prints a signature record Have the custome...

Page 37: ... and seek an alternative form of payment If the transaction is rejected the POS system will print a second merchant transaction record with DECLINED TL and SIGNATURE ERROR printed on the bottom of the receipt No signatures are required How to Process a Credit Refund Transaction Contactless Card Refund Please refer to your Point of Sale POS manual to initiate a Refund transaction Perform card secur...

Page 38: ...o the signature on the reverse of the customer s card SIGNATURE VERIFIED For a Magnetic Stripe transaction this screen will be displayed If the signatures match select YES on your Point of Sale system If they do not select NO to decline the transaction REMOVE CARD SIGNATURE VERIFIED For a Chip Card transaction this screen will be prompted to and please remove the card from the terminal If the sign...

Page 39: ...n Record For each transaction the terminal will check to see if it is online again Once online the stored transactions will trickle through for processing on the back of other transactions The terminal has the capacity to store 100 EFB transactions For any EFB transactions attempted thereafter the terminal will display an EFB DISALLOWED message If a card is swiped you MUST phone for Authorisation ...

Page 40: ...of Sale system will print a second Transaction Record It is the same as a normal customer receipt where no signature is required except that DECLINED TL and SIGNATURE ERROR are printed on the bottom of the receipt Clearing Electronic Fallback Transactions This function can only be used when the terminal is online and should be used to force through EFB transactions before The terminal reaches its ...

Page 41: ...ucher Processing If you are unable to process transactions electronically due to terminal failure please report the failure to ANZ Merchant Services immediately and obtain authorisation to process transactions manually You must not split the transaction and use two or more sales vouchers to avoid authorisation calls NOTE Use the correct Paper Voucher for the type of card being used and account bei...

Page 42: ...he customer copy yellow of the Voucher and their card Retain the Merchant copy for your records and the Bank copy for banking If a Refund is required on a Transaction that has not been deposited to ANZ you must if obtained cancel the Authorisation Please contact the appropriate Authorisation Centre Please refer to section 1 2 You must only give a Refund by means of a Transaction Voucher a Credit N...

Page 43: ...on the Merchant Summary No more than 50 Vouchers can be banked with any one Merchant Summary Voucher Imprint your ANZ Merchant Summary Card on a Merchant Summary Voucher Complete the Voucher Place into your Credit Card Summary envelope Bank copies of all Sales and Credit Vouchers Bank copy of Merchant Summary Voucher Adding machine tape if any Do not pin staple clip or fold the envelope contents N...

Page 44: ... 5B 833 Collins St Docklands VIC 3008 Full merchant number is to be imprinted on Merchant Summary Example of a Merchant Summary Voucher NOTE Make sure that the envelope contains only credit card Vouchers Envelopes which have a Credit Value When the value of credits are greater than sales enter an x in the box on front of the Credit Card Summary envelope When you bank the Vouchers hand the teller c...

Page 45: ...ption of purchase Amount of cash out Total amount of Transaction Cardholder to sign Voucher Seek authorisation for a purchase Transaction over your Floor Limit from the appropriate Authorisation Centre e g cheque and savings account purchase Transactions over Floor Limit must be authorised by ANZ Merchant Services please refer to section 1 2 Record the Authorisation Number on the Voucher Use an EF...

Page 46: ... on the EFTPOS Summary Voucher Imprint the EFTPOS Merchant Card on your EFTPOS Summary Voucher Complete the Voucher If the value of refunds is greater than purchases enter a minus sign and circle the amount Place Into Your EFTPOS Merchant Summary Envelope Bank copy of the EFTPOS Merchant Summary Voucher must be at the front Bank copies of all Transaction and Refund Vouchers Adding machine tape if ...

Page 47: ...he value of the net credit amount do not include in your deposit Example of an EFTPOS Summary Voucher Example of a Merchant Cheque and Savings Summary Envelope 14 2 Hand key Manual Entry Processing If the terminal cannot read a card when it is swiped or inserted please advise the cardholder to contact their Card Issuer and seek an alternative form of payment otherwise you can choose to manually ke...

Page 48: ... credit card details for Mail Telephone Order and eCommerce Processing You may only hand key credit card details for Mail Telephone Order and eCommerce Processing if authorised by ANZ Processing a Hand key Transaction with A Cardholder Present Credit Cards only Refer to your Point of Sale manual to initiate a Purchase transaction Perform card security checks and please refer to section 6 Fraud Min...

Page 49: ...re record Have the customer sign this and compare it to the signature on the reverse of the customer s card SIGNATURE VERIFIED If the signatures match select YES on your Point of Sale system If they don t match select NO to decline the transaction TRANSACTION APPROVED Please check for approval of the transaction before completing the sale If rejected the terminal will display an error message outl...

Page 50: ...Type of card Visa MasterCard UnionPay etc Card number First 6 and last 4 digits only e g 1234 56XX XXXX 7890 Card valid from to dates Authorised dollar amount s to be debited Period that standing authority is valid Contact telephone number Details of the goods or services required Transaction date When the transaction has been processed promptly dispatch the goods NOTE You must retain information ...

Page 51: ...lay SELECT TYPE CUST MOTO ECOM To process a Mail Order select MOTO by pressing the q key NOTE If the card number is manually entered directly through the Point of Sale this screen may not display SELECT ORDER MAIL TEL Select MAIL by pressing key NOTE If the card number is manually entered directly through the Point of Sale this screen may not display SELECT MOTO TYPE SNG INST RCUR Select the natur...

Page 52: ...red directly through the Point of Sale this screen may not display PROCESSING PLEASE WAIT The terminal status is displayed TRANSACTION APPROVED Please check for approval of the transaction before completing the sale If rejected the terminal will display an error message outlining the reason Please refer to section 17 Notify the customer and advise them to contact their Card Issuer Please refer to ...

Page 53: ...y NOTE If the card number is manually entered directly through the Point of Sale this screen may not display SELECT ORDER MAIL TEL Select TEL by pressing the q key NOTE If the card number is manually entered directly through the Point of Sale this screen may not display SELECT MOTO TYPE SNG INST RCUR Select the nature of the transaction SNG Single payment press the key INST Instalment payment pres...

Page 54: ...Installment Transactions are transactions with a fixed installment amount and fixed term with a pre determined expiry date and period These transactions usually represent mail order goods with installment terms Recurring Transactions occur where a merchant has an ongoing signed authority to process transactions against a cardholder s credit card account Signed authority is required to be able to p...

Page 55: ...YPE CUST MOTO ECOM To process an eCommerce Order select ECOM by pressing the p key NOTE If the card number is manually entered directly through the Point of Sale this screen may not display SELECT MOTO TYPE SNG INST RCUR Select the nature of the transaction SNG Single payment press the key INST Instalment payment press the q key RCUR Recurring payment press the p key NOTE If the card number is man...

Page 56: ... s credit card account Signed authority is required to be able to process a transaction as recurring If you misrepresent a transaction as recurring you may face a fine or other consequences including but not limited to a Chargeback of that transaction All recurring transactions must be authorised 16 Optional Features 16 1 Tip Terminal Tip with PIN Transactions A Tip with PIN transaction allows a s...

Page 57: ...NT 0 00 Key the TIP amount and verify the Total amount then press ENTER Tap Insert or Swipe cardholder s card Chip Cards are to be inserted and left in the Chip Card Reader Contactless cards are to be tapped on to the screen Magnetic Stripe Cards are to be swiped through the Magnetic Stripe Card Reader SELECT ACCOUNT CHQ SAV CR Select the appropriate account type key for cheque key for savings p k...

Page 58: ...e receipt No Signatures are required CUSTOMER COPY ENTER OR CLEAR Press ENTER to print the customer copy or CLEAR to return to the start screen Hand the customer their copy of the Transaction Record and their card NOTE If ENTER CLEAR or CANCEL are not pressed within one minute the Transaction is assumed to be approved and the terminal will return to the start screen Signature Authorisation The pre...

Page 59: ... your Point of Sale System the transaction is assumed to be approved and the terminal will return to the start screen TRANSACTION APPROVED If the transaction is approved this screen is displayed and the Point of Sale system prints a customer copy Please check for approval of the transaction before completing the sale If rejected the terminal displays an error message outlining the reason Notify th...

Page 60: ...e It is important to estimate Pre Authorisation amounts accurately as cardholder funds are placed on hold The completion amount should be within 15 of the Pre Authorisation Transaction If the completion amount varies by greater than 15 the terminal will display an AMOUNT NOT MATCHED screen In this instance process a completion transaction to the value of the Pre Authorisation then obtain another a...

Page 61: ...e Magnetic Stripe Card Reader NOTE Pre Authorisation is not supported for contactless transactions CARD NUMBER For a hand key Transaction key in the card number then press ENTER NOTE If the card number is manually entered directly through the Point of Sale this screen may not display EXPIRY MMYY Key in the expiry date then press ENTER NOTE If the card number is manually entered directly through th...

Page 62: ...er If rejected the terminal will display an error message outlining the reason please refer to section 17 Notify the customer and advise them to contact their Card Issuer Signature Authorisation The preferred method of card payment authorisation in Australia is PIN However in certain circumstances the terminal will prompt for a signature In these cases the terminal will display the following scree...

Page 63: ...erminal will return to the start screen TRANSACTION APPROVED If the transaction is approved this screen is displayed and the Point of Sale system prints a customer copy Please check for approval of the transaction before completing the sale If rejected the terminal displays an error message outlining the reason Notify the customer advise them to contact their Card Issuer and seek an alternative fo...

Page 64: ...00 The total value of funds on hold will be displayed for 30 seconds or until a key is pressed The terminal will return to the following display screen or select CANCEL on your Point of Sale system to return to the start screen How to Complete a Pre Authorisation Transaction When you have calculated the final bill for your customer you need to complete the sale with a final payment It is recommend...

Page 65: ... manual to initiate a Completion of Pre Authorisation transaction SWIPE OR INSERT CARD Perform card security checks For further information on the card security checks please refer to section 6 Fraud Minimisation Insert or Swipe the customer s card or press Func to hand key card details Chip Cards are to be inserted and left in the Chip Card Reader Magnetic Stripe Cards are to be swiped through th...

Page 66: ...cline the transaction TRANSACTION APPROVED Once approved hand the customer their copy of the Transaction Record and return their card If rejected the terminal will display an error message outlining the reason please refer to section 17 Notify the customer and advise them to contact their Card Issuer Cancellation of a Pre Authorisation Transaction on ANZ Australian issued cards A Pre Authorisation...

Page 67: ...n Transaction select YES on your Point of Sale system SWIPE CARD Perform card security checks Swipe the cardholder s card or press Func Key to hand key card details Magnetic Stripe cards are to be processed through the Magnetic Stripe Card Reader The following two screen instructions only apply to hand key Transactions CARD NUMBER Key in the card number then press ENTER EXPIRY MMYY Key in the expi...

Page 68: ...se refer to section 6 Fraud Minimisation CANCEL ALL Select YES on your Point of Sale system SWIPE CARD Insert or Swipe the customer s card or press the Func Key to hand key card details Chip Cards are to be inserted and left in the Chip Card Reader Magnetic Stripe cards are to be processed through the Magnetic Stripe Card Reader CARD NUMBER Key in the card number then press ENTER NOTE If the custo...

Page 69: ...C feature can be removed from your Merchant Facility by contacting ANZ Merchant Services on 1800 039 025 How it Works CPC identifies the card s country of issue and offers the cardholder the option of paying for the goods or services in their billing currency at the time of purchase The exchange rate and price in the cardholder s billing currency are displayed on the terminal making the process fo...

Page 70: ...vices Note Exchange rate mark up is payable to ANZ and WorldPay Please do not impose any additional requirements or charges on the cardholder to process the Transaction in the card s local currency Card Not Present CPC Transactions Disclose the following to the cardholder Total Transaction amount in Australian Dollars Exchange rate Total Transaction amount in the selected overseas currency ie the ...

Page 71: ...unt CREDIT ACCOUNT The selected account is displayed 10 00 KEY PIN Have the cardholder enter their PIN then press ENTER or if the card allows just press ENTER PROCESSING PLEASE WAIT EXCH 0 7792 USD 7 79 ACCEPT RATE ENTER YES CLR NO To accept CPC the Cardholder should press ENTER YES To decline CPC the Cardholder should press CLEAR NO and the transaction will continue in Australian dollars USD 7 79...

Page 72: ...ystem If they don t match select NO to decline the transaction TRANSACTION APPROVED If the transaction is approved the Point of Sale system will print a customer copy If the transaction is rejected the terminal will display an error message outlining the reason please refer to section 17 Notify the customer advise them to contact their Card Issuer and seek an alternative form of payment 16 4 Low V...

Page 73: ...e refer to section 6 fraud minimisation for further information on card security checks PURCHASE AMOUNT 10 00 Key in the purchase amount then press ENTER CASH OUT AMOUNT 0 00 Press ENTER NOTE Cash out is not available for LVP transactions TOTAL AMOUNT 10 00 Verify the amount is correct and accept by pressing ENTER Insert or Swipe cardholder s card Chip Cards are to be inserted and left in the Chip...

Page 74: ... ensure you have your Merchant Identification or Terminal Identification number available If an error message appears on the terminal but is not listed below please call ANZ Merchant Services on 1800 039 025 for assistance Note It is highly recommended you always contact your IT support or Point of Sale Vendor for basic troubleshooting Please remember DO NOT remove cable from the back of terminal ...

Page 75: ...orrect format Press CLEAR and re key the date in the format mmyy e g 0614 TRAN CANCELLED TRAN NOT ALLOWED An invalid Cash out or Refund Transaction has been attempted where the transaction type has been disabled Please contact ANZ Merchant Services NO LINE The telephone cable has been disconnected or the line is not operational Check the connection points are inserted correctly and whether the lin...

Page 76: ...ount equal to or less than 20 of the original transaction amount An asterisk is displayed when the terminal has stored Electronic Fallback EFB transactions Chip Card Processing TRAN CANCELLED CARD REMOVED Displayed if the card is removed before the transaction is completed Please ensure that the card remains in the terminal during the transaction process CHIP CARD NOT SUPPORTED Displays when there...

Page 77: ...Topup functionality is not available for the card Contactless Card Processing USE ONE CARD PLEASE TRY AGAIN Displays when the multiple cards presented please ensure that only one card is presented and it is presented within 4cm of the Contactless Terminal reader follow the prompt and try again CONTACTLESS NOT AVAILABLE This error message displays when 1 Card tapped incorrectly please follow the pr...

Page 78: ...ement for you if it has not been completed by 9pm AEST After ANZ has automatically settled the terminal will print the Settlement report at the time you next perform a transaction Remember to clear all EFB transactions and print your reports prior to Settlement The terminal cannot be used while Settlement is being processed so it is strongly recommended to initiate settlement during a quiet period...

Page 79: ...JCB totals The Last Settlement Totals report lists the amounts credited to your bank account at the last Settlement period This report does not include American Express Diners Club and JCB total How to Print a Sub Totals Report Summary Totals Report and Last Settlement Totals Report Please refer to your Point of Sale manual for instructions 20 Reprint the Last Record This function is provided for ...

Page 80: ...Vouchers Please make sure you retain your copies of manual credit card cheque and savings account Transaction Vouchers Transaction Records and all MOTO Transaction Records and associated order details in a secure place for a period of 30 months from the date of the transaction or such other period required by Law or notified by ANZ For easy retrieval of Vouchers and Transaction Records it is recom...

Page 81: ...ired for cardholder to sign the signature These are the details from the chip card that was used for this transaction NOTE This message will not be shown on the receipt for hand keyed or Magnetic Stripe Card transactions MERCHANT COPY XYZ MERCHANT 890 ABC ST MELBOURNE 3000 TERMINAL ID 00013005006 VISA C CR 8804 PUR AUD 600 00 SIGNATURE VISA CREDIT AID A0000000031010 TVR 0000000000 APSN 00 C08006 A...

Page 82: ...on the receipt The mark up on the exchange rate over a wholesale rate or government rate will be printed on the receipt with any commissions or fees charged printed separately for CPC Visa transaction only MERCHANT COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013005007 VISA C CR 7897 PUR AUD 35 80 TRANSACTION CURRENCY SGD EXCH RATE 1 2943 TOTAL SGD 46 34 SIGNATURE APPROVED AUTH 28075...

Page 83: ...000 TERMINAL ID 00013009803 DEBIT CARD AC C SAV 9930 PUR AUD 10 00 APPROVED AUTH 009353 STAN 005125 28 02 12 10 18 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 DEBIT CARD AC C SAV 9930 PUR AUD 10 00 APPROVED AUTH 009353 STAN 005125 28 02 12 10 18 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD ...

Page 84: ... 9991 PUR AUD 10 08 SIGNATURE APPROVED AUTH 389588 STAN 005124 28 02 12 10 17 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 9991 PUR AUD 10 08 APPROVED AUTH 389588 STAN 005124 28 02 12 10 17 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD NOTE The hand key Transaction Record is the same as Magnetic Stripe Card Transaction Record ...

Page 85: ...7 Visa C CR 9991 PUR AUD 600 00 TIP 10 00 TOTAL AUD 610 00 APPROVED AUTH 696542 STAN 005458 20 02 11 09 46 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013005007 Visa C CR 9991 PUR AUD 600 00 TIP 10 00 TOTAL AUD 610 00 APPROVED AUTH 696542 STAN 005458 20 02 11 09 46 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD ...

Page 86: ...sa C CR 9991 PUR AUD 600 00 TIP 10 00 TOTAL AUD 610 00 SIGNATURE APPROVED AUTH 704014 STAN 005499 20 02 11 11 51 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013005007 Visa C CR 9991 PUR 600 00 TIP 10 00 TOTAL AUD 610 00 APPROVED AUTH 704014 STAN 005499 20 02 11 11 51 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD ...

Page 87: ... CASH OUT AUD 10 00 APPROVED AUTH 487689 STAN 005128 28 02 12 10 41 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 DEBIT CARD AC C SAV 9930 CASH OUT AUD 10 00 APPROVED AUTH 487689 STAN 005128 28 02 12 10 41 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD Cash out ...

Page 88: ...5 00 CASH OUT 10 00 TOTAL AUD 25 00 APPROVED AUTH 037477 STAN 005236 29 02 12 14 50 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 DEBIT CARD AC C SAV 9930 PUR 15 00 CASH OUT 10 00 TOTAL AUD 25 00 APPROVED AUTH 037477 STAN 005236 29 02 12 14 50 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD ...

Page 89: ...E IS CONDUCTED BY ANZ EXCH RATE MARK UP 2 5 COMMISSION FEE 0 00 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 8766 PUR AUD 20 00 TRANSACTION CURRENCY NZD EXCH RATE 1 1193 TOTAL NZD 22 39 APPROVED AUTH 407884 STAN 005195 28 02 12 15 22 MESSAGE LINE 1 MESSAGE LINE 2 I HAVE BEEN OFFERED A CHOICE OF CURRENCIES FOR PAYMENT INCLU...

Page 90: ...NG THE CURRENCY CONVERSION OR ITS DISCLOSURE EXCH RATE MARK UP 2 5 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 MASTERCARD C CR 7898 PUR AUD 20 00 TRANSACTION CURRENCY EUR EXCH RATE 0 6406 TOTAL EUR 12 81 APPROVED AUTH 408002 STAN 005197 28 02 12 15 24 MESSAGE LINE 1 MESSAGE LINE 2 I HAVE CHOSEN NOT TO USE THE MASTERCARD CURRENCY CO...

Page 91: ...URRENCY CONVERSION SERVICE IS CONDUCTED BY ANZ EXCH RATE MARK UP 2 5 COMMISSION FEE 0 00 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013005007 Visa C CR 0014 PUR AUD 35 00 TIP AUD 3 50 TRANSACTION CURRENCY USD EXCH RATE 0 7792 TOTAL USD 30 00 APPROVED AUTH 702456 STAN 005465 20 02 12 11 29 MESSAGE LINE 1 MESSAGE LINE 2 I HAVE BEEN OFFERED A ...

Page 92: ... CARD AC C SAV 9930 REFUND AUD 10 00 APPROVED AUTH 109641 STAN 005131 28 02 12 10 49 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 DEBIT CARD AC C SAV 9930C REFUND AUD 10 00 APPROVED AUTH 109641 STAN 005131 28 02 12 10 49 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD ...

Page 93: ...013009803 VISA C CR 9991 REFUND AUD 10 08 SIGNATURE APPROVED AUTH 004432 STAN 005134 28 02 12 10 59 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 9991 REFUND AUD 10 08 APPROVED AUTH 004432 STAN 005134 28 02 12 10 59 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD ...

Page 94: ...ANZ BANK AID A0000000041010 TVR 0000000000 APSN 00 C00002 ATC 0023 APPROVED AUTH 337119 STAN 005126 28 02 12 10 20 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 MASTERCARD C CR 0909 TOTAL AUD 10 00 ANZ BANK AID A0000000041010 TVR 0000000000 APSN 00 C00002 ATC 0023 APPROVED AUTH 337119 STAN 005126 28 02 12 10 20 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RE...

Page 95: ...0000000041010 TVR 0000000000 APSN 00 C08006 ATC 0024 APPROVED AUTH 730471 STAN 005127 28 02 12 10 22 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 MASTERCARD C CR 0909 PUR AUD 10 08 ANZ BANK AID A0000000041010 TVR 0000000000 APSN 00 C08006 ATC 0024 APPROVED AUTH 730471 STAN 005127 28 02 12 10 22 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD ...

Page 96: ... AID A0000000031010 TVR 0000000000 APSN 00 C00002 ATC 0099 APPROVED AUTH 497491 STAN 005362 17 02 12 16 06 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013005006 Visa C CR 8804 PUR 600 00 TIP 10 00 TOTAL AUD 610 00 Visa CREDIT AID A0000000031010 TVR 0000000000 APSN 00 C00002 ATC 0099 APPROVED AUTH 497491 STAN 005362 17 02 12 16 06 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN ...

Page 97: ...EDIT AID A0000000031010 TVR 0000000000 APSN 00 C08006 ATC 0098 APPROVED AUTH 447699 STAN 005838 17 02 12 16 05 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013005006 Visa C CR 8804 PUR AUD 600 00 TIP AUD 10 00 TOTAL AUD 610 00 Visa CREDIT AID A0000000031010 TVR 0000000000 APSN 00 C08006 ATC 0098 APPROVED AUTH 447699 STAN 005838 17 02 12 16 05 MESSAGE LINE 1 MESSAGE LINE 2 PL...

Page 98: ... XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 5400 TOTAL AUD 1 00 VISA CREDIT AID A0000000031010 TVR 0000000000 APSN 00 P Y18 ATC 007A APPROVED REC NO 0568 29 02 12 14 06 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD ...

Page 99: ...000000031010 TVR 0000000000 APSN 00 P00002 ATC 007B APPROVED AUTH 835929 STAN 005232 29 02 12 14 07 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 5400 PUR AUD 15 00 VISA CREDIT AID A0000000031010 TVR 0000000000 APSN 00 P00002 ATC 007B APPROVED AUTH 835929 STAN 005232 29 02 12 14 07 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD ...

Page 100: ...SA PREPAID AID A0000000031010 TVR 0000000000 APSN 00 P Y16 ATC 0001 APPROVED REC NO 0570 29 02 12 14 09 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 2368 PUR AUD 15 00 VISA PREPAID AID A0000000031010 TVR 0000000000 APSN 00 P Y16 ATC 0001 APPROVED REC NO 0570 29 02 12 14 09 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD ...

Page 101: ...OPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 5400 REFUND AUD 10 00 VISA CREDIT AID A0000000031010 TVR 0000000000 APSN 00 APPROVED AUTH 881509 STAN 005132 28 02 12 10 51 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD ...

Page 102: ...SA CREDIT AID A0000000031010 TVR 0000000000 APSN 00 APPROVED AUTH 914349 STAN 005133 28 02 12 10 52 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 5400 REFUND AUD 10 08 VISA CREDIT AID A0000000031010 TVR 0000000000 APSN 00 APPROVED AUTH 914349 STAN 005133 28 02 12 10 52 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD ...

Page 103: ...0031010 TVR 0000000000 APSN 01 C91Y36 ATC 0002 APPROVED AUTH 123456 REC NO 0501 28 02 12 11 34 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 0010 PUR AUD 10 91 VISA CREDIT AID A0000000031010 TVR 0000000000 APSN 01 C91Y36 ATC 0002 APPROVED AUTH 123456 REC NO 0501 28 02 12 11 34 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD ...

Page 104: ...CONVERSION SERVICE IS CONDUCTED BY ANZ EXCH RATE MARK UP 2 5 COMMISSION FEE 0 00 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 0014 PUR AUD 20 00 TRANSACTION CURRENCY USD EXCH RATE 0 7792 TOTAL USD 15 59 VISA CREDIT AID A0000000031010 TVR 0000000000 APSN 01 C00001 ATC 007B APPROVED AUTH 408289 STAN 005201 28 02 12 15 29 I H...

Page 105: ...SERVICE IS CONDUCTED BY ANZ EXCH RATE MARK UP 2 5 COMMISSION FEE 0 00 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 0010 PUR AUD 20 00 TRANSACTION CURRENCY USD EXCH RATE 0 7792 TOTAL USD 15 59 VISA CREDIT AID A0000000031010 TVR 0000000000 APSN 01 C08006 ATC 0002 APPROVED AUTH 408196 STAN 005199 28 02 12 15 27 MESSAGE LINE 1...

Page 106: ...ENCY CONVERSION SERVICE IS CONDUCTED BY ANZ EXCH RATE MARK UP 2 5 COMMISSION FEE 0 00 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013005007 Visa C CR 0014 PUR AUD 35 00 TIP AUD 3 50 TRANSACTION CURRENCY USD EXCH RATE 0 7792 TOTAL USD 30 00 Visa CREDIT AID A0000000031010 TVR 0000000000 APSN 01 C00001 ATC 0060 APPROVED AUTH 702628 STAN 005485 ...

Page 107: ...CURRENCY CONVERSION SERVICE IS CONDUCTED BY ANZ EXCH RATE MARK UP 2 5 COMMISSION FEE 0 00 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013005007 Visa C CR 0014 PUR AUD 35 00 TIP AUD 3 50 TRANSACTION CURRENCY USD EXCH RATE 0 7792 TOTAL USD 30 00 Visa CREDIT AID A0000000031010 TVR 0000000000 APSN 01 C08006 ATC 0060 APPROVED AUTH 702456 STAN 005...

Page 108: ...SA C CR 9991 PUR AUD 10 91 SIGNATURE APPROVED AUTH 123456 REC NO 0496 28 02 12 11 14 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 9991 PUR AUD 10 91 APPROVED AUTH 123456 REC NO 0496 28 02 12 11 14 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD ...

Page 109: ...09803 VISA C CR 9991 REFUND AUD 10 91 SIGNATURE APPROVED REC NO 0572 29 02 12 14 59 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 9991 REFUND AUD 10 91 APPROVED REC NO 0572 29 02 12 14 59 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD ...

Page 110: ...ELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 9999999999999999 1213 PRE AUTH AUD 10 00 APPROVED AUTH 403977 STAN 005156 28 02 12 14 17 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 9999 PRE AUTH AUD 10 00 APPROVED AUTH 403977 STAN 005156 28 02 12 14 17 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD ...

Page 111: ...SA CREDIT AID A0000000031010 TVR 0000000000 APSN 00 C00002 ATC 005B APPROVED AUTH 404123 STAN 005160 28 02 12 14 19 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 9999 PRE AUTH AUD 10 00 VISA CREDIT AID A0000000031010 TVR 0000000000 APSN 00 C00002 ATC 005B APPROVED AUTH 404123 STAN 005160 28 02 12 14 19 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR R...

Page 112: ... CREDIT AID A0000000031010 TVR 0000000000 APSN 00 00 C08006 ATC 0059 APPROVED AUTH 404046 STAN 005158 28 02 12 14 18 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 9999 1122 PRE AUTH AUD 10 08 VISA CREDIT AID A0000000031010 TVR 0000000000 APSN 00 00 C08006 ATC 0059 APPROVED AUTH 404046 STAN 005158 28 02 12 14 18 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN F...

Page 113: ... 00 SIGNATURE VISA CREDIT AID A0000000031010 TVR 0000000000 APSN 00 APPROVED AUTH 404046 STAN 005166 28 02 12 14 32 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 5400 COMP AUD 40 00 VISA CREDIT AID A0000000031010 TVR 0000000000 APSN 00 APPROVED AUTH 404046 STAN 005166 28 02 12 14 32 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD ...

Page 114: ...AUD 200 00 APPROVED AUTH 405520 STAN 005176 28 02 12 14 44 PLEASE RETAIN FOR YOUR RECORD Mail Order Transaction CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 5400 PUR AUD 10 00 SINGLE PHONE ORDER APPROVED AUTH 422373 STAN 005153 28 02 12 13 31 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD ...

Page 115: ...5154 28 02 12 13 39 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD Telephone Order Transaction CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C CR 5400 PUR AUD 10 00 RECURRING ECOMMERCE APPROVED AUTH 045669 STAN 005155 28 02 12 13 42 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD Ecommerce Transaction ...

Page 116: ...03 APPROVED 00 STAN 005235 29 02 12 14 44 Settlement Other Transaction Records Settlement Previously Taken ANZ SETTLEMENT TERMINAL ID 00013009803 APPROVED 00 STAN 005202 28 02 12 15 34 ANZ SETTLEMENT TERMINAL ID 00013009803 DECLINED 12 SETTLEMENT ALREADY TAKEN STAN 005204 28 02 12 15 35 ...

Page 117: ...991 RFD VI 28 02 10 59 10 08 005145 437731 991 PUR VI 28 02 11 14 10 91 005149 476173 010 PUR VI 28 02 11 34 10 91 005151 456461 400 PUR VI 28 02 13 23 10 00 005152 456461 400 PUR VI 28 02 13 11 10 91 005153 456461 400 PUR VI 28 02 13 31 10 00 005154 456461 400 PUR VI 28 02 13 39 10 00 005155 456461 400 PUR VI 28 02 13 42 10 00 005166 456461 400 COM VI 28 02 14 32 40 00 005168 456461 400 COM VI 28...

Page 118: ...89 42 0031 CASH 10 00 0001 RFND 61 98 0006 TOTAL 437 44 0038 APPROVED 00 STAN 005209 28 02 12 15 41 ANZ SUMMARY TOTALS XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013005007 PUR 0 00 0000 CASH 0 00 0000 RFND 0 00 0000 TOTAL 0 00 0000 DECLINED XX SYSTEM ERROR STAN 005827 20 02 12 13 00 xx indicates an error response code ...

Page 119: ...CARD PUR 10 05 0001 CASH 0 00 0000 RFND 0 00 0000 TOTAL 10 05 0001 UNIONPAY TOTALS PUR 1000 00 0010 CASH 0 00 0000 RFND 200 00 0002 TOTAL 800 00 0012 PUR 1141 05 0022 CASH 10 00 0001 RFND 221 82 0004 TOTAL 929 23 0027 APPROVED 00 STAN 005240 29 02 12 15 43 ANZ SUB TOTALS XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID ID 00013009847 AS AT 00 00 00 PUR 0 00 0000 CASH 0 00 0000 RFND 0 00 0000 TO...

Page 120: ...3000 TERMINAL ID ID 00013009803 AS AT 28 02 12 PUR 489 42 0031 CASH 10 00 0001 RFND 61 98 0006 TOTAL 437 44 0038 APPROVED 00 STAN 005208 28 02 12 15 40 ANZ TIP ADDED REPORT TERMINAL ID ID 00013009803 VISA C CR 410749 014 1210 PUR AUD 20 00 TIP 2 00 TOTAL 22 00 AS AT 28 02 12 REC NO 0555 28 02 12 16 02 ...

Page 121: ...AINING ONLY NOT A VALID TRANSACTION TERMINAL ID 12345678901 VISA C CR 9991 PUR AUD 1000 00 APPROVED AUTH 123456 STAN 005237 29 02 12 14 59 This Merchant Operating Guide forms part of your Merchant Agreement and may be varied or replaced by ANZ at any time ...

Page 122: ...122 anz com Australia and New Zealand Banking Group Limited ANZ ABN 11 005 357 522 Australian Credit Licence Number 234527 86418 12 2015 W499597 ...

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ANZ POS Plus 2, Operating Manual

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