Please follow these steps to obtain an RMA number:
(I) For end user customers, submit a claim online at: support.antelopeaudio.com. For
business to business (B2B) / Direct customers of Antelope Audio please email us at
(ii) A valid proof of purchase is required for RMA processing (i.e. receipt, invoice, etc).
Antelope Audio will provide you with the RMA number within 2 working days as of the claim
submission date.
RMA Return Addresses
We have multiple RMA receiving locations worldwide. Your RMA confirmation will specify the
specific return address you must use when sending your RMA package. Any packages
received at an unauthorized location may be refused and returned to the sender at the
sender’s expense.
Products Lost or Damaged During Transit
The original packaging material should be used to pack the product for return; if the original
packaging is not available, you should use such materials that provide the same or greater
protection to the product. All packages that arrive with any external damage or appear
inadequately packed will be refused and returned to the sender at the sender’s expense. We
are not responsible for damage incurred during shipping to our RMA receiving locations or for
lost or stolen products.
OCX HD User Manual
19
