1. Please change the power supply, use another working power supply and check if it
works normally or not. If the power is broken, the power will be insufficient, which
will cause that the power of NVR is insufficient and fail to run for or recognize the
hard drive in NVR.
In the meantime, if you connect the power supply(48V) came with the system to NVR,
the NVR either can't recognize the hard drive. You can change a new power
supply(48V) to connect the NVR to check the power supply whether has problem.
2. If changed the power supply, the NVR still can't recognize the hard drive, please
open the NVR and check if the SATA cable of the hard drive is loose. If loosed, please
unplug and plug again.
3. If you installed hard drive by yourself, please format it according to the user
manual. Every new hard drive should be formatted before using.
4. If tried all step don't work, please test the hard drive with your PC and check if it
will work or not. If the above methods can't solve the problem, please Email
[email protected] to get the further help from tech support.
3. System remote access Issue
Q1: The system has been connected to the router, and the real-time
video is showing, but the Nat status is
"
Connecting
"
. What should I do?
A: 1. Please check the ethernet connection from the NVR to the router, if connect
success, it will have a flashing yellow and stable green light. If not, try with another
cable.
2. Right click the main menu "Network setup-Phone APP and Network" to enable the
"Cloud1" and "DHCP" and click apply&ok to save the configuration, waiting about
1min till it says "Connected". If still "Connecting", try reboot the nvr.
