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User manual Zitzi Active
www.anatomicsitt.com | +46 11 16 18 00
Terms of sale
Warranty
Warranty against manufacturing errors is valid for one (1) year from delivery
date. Warranty is void if the product has been subjected to external factors or
rough handling. It’s required that the faulty product is returned for us to process a
warranty claim. Always attach the packing slip of the original delivery.
Warranty claims
Describe the error and the possible cause for this as thoroughly as possible. Claim
repairs or possible replacement under warranty. Always attach a copy of the invoice
and state that the product should be returned to you after repairs.
Provide a shipping address, a contact person and a phone number.
Make sure that you pack the product well to protect it from shocks during the
transportation. Note the shipping number in your documentation. This is so that
you can track the shipment should anything occur during transport.
Returning products
In the event of faulty orders or deliveries, the products should be returned
within 20 days from delivery. Always attach a copy of both the packing slip and the
invoice. Provide your reason for returning the products.
Make sure that you pack the product well to protect it from shocks during the
transportation. Note the shipping number in your documentation. This is so that
you can track the shipment should anything occur during transport.
For products returned more than 20 days from delivery
a refund is made of 80% of the invoice value
For products returned more than 60 days from delivery
a refund is made of 60% of the invoice value
For products returned more than 150 days from delivery
a refund is made of 40% of the invoice value
For products returned more than 360 days from delivery
no refund is made for the products
Customized products cannot be returned.
