Error messages
33
7
Error messages
7.1
General
The following section describes possible errors of the qTOWER
3
auto.
ATTENTION
If you cannot eliminate errors yourself, please contact customer service.
If an error occurs, the qPCRsoft auto program outputs error codes that can be allocated
to the following malfunctions:
Error code
Description/Causes
x ≤
-100
Device error in the optical unit of the fluorescence spectrome-
ter
-
99 ≤ x ≤
-10
Error in the qPCRsoft auto program (e.g., in the settings)
Data communication error
-
9 ≤ x ≤
-2
General device error
-1
Does not indicate an error condition
x ≥ 0
PCR thermal cycler: device error
Note:
The error code overview (incl. the examples) documents the status at the time of
printing; more current information may be available – please contact the manufac-
turer/service for more information!
There are some error correction measures that can be performed by the customer. These
are listed in the following chapter.
7.2
Information on errors or malfunctions
Error/malfunction
Possible cause(s)
Suggested solution
Power supply
interrupted
Check all connecting cables incl. connect-
ors
Note:
Power supply via the power module is en-
sured if the LED is permanently lit green.
Power failure
No device-specific
causes; failure caused by
lack of power supply
The device is restarted when power has
been re-established.
Fuse failure
Replace the fuse – see page 32.
Repeated
fuse failure
Permanent electronics
error
Contact service.
Status LED
is lit red
Indicates a device error
Check the error message in the software.
Contact service.
