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Troubleshooting
49
N7142 User Manual
Chapter 5: Troubleshooting
This chapter contains possible solutions to some common issues. Should you encounter any problems not covered by these
guidelines, please contact SVSI technical support via email (
) or call 256.461.7143 x9900.
Issues
Suggestions
No video displayed on monitor.
• Verify proper monitor connection to one of the video outputs.
• Verify monitor supports the requested resolution.
Video displays gray or static local play image. • Verify the video source is connected to an HDMI or analog input.
• Verify input is selected to the output using the
VIDEO SELECT
buttons on the front of
the N7142.
Unit is not properly providing PoE.
• Verify that the network cable is plugged into one of the three left-most ports (labeled
POE+
) of the
6-port Gbps Switch
.
Installed card is not operating correctly.
• Verify proper network and video connections.
• Refer to the card’s
Quick Start Guide
(included in card shipment) for more information.