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AMX AutoPatch CP-20A, Instruction Manual

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System Error Codes

38

CP-20A Instruction Manual

System Error Codes

This section provides an overview of common error codes that can appear on a CP-20A Control Panel. 
The table below lists the error code, the name of the code, the meaning of the code, and some basic 
troubleshooting strategies (additional troubleshooting strategies are included on page 39). The codes in 
the table are not intended to be comprehensive. If an error code appears that is not listed, note the 
specific number and contact technical support (page 39). 

The first letter of the error code indicates the following:

   

E = Error 

   

W = Warning

   

A = Alarm* (requires immediate attention)

   

I = Information*

* Because these codes very rarely appear, they are not included in the table.

Most Common System Error Codes

Error Code

Name

Meaning

Troubleshooting Strategies

E01000A

Enclosure
timeout error

One or more of the enclosures 
in a multi-enclosure system 
did not acknowledge a control 
operation command.

   

Resend the command.

   

Check the Status LED on the rear of 

each enclosure. If any are red, contact 
technical support.

   

Check the power indicators.

   

Check the link connectors between 

enclosures.

EFF8002

Transaction
timeout error

The operation was not 
completed before the timer 
expired.

   

Resend the command.

   

Check the power indicators. 

   

Check the link connections in 

multi-enclosure systems. 

   

Check that the virtual matrix used in the 

command was valid.

E01DFFF

Missing hardware
support error

The hardware does not 
support the command, e.g., an 
audio request was made on a 
VM that does not switch audio.

   

Resend the command on a virtual 

matrix that supports the operation, 
e.g., send the audio request on the 
audio VM.

   

Call technical support to verify that the 

 hardware supports the command.

W010005

Sync timeout
warning

The system did not receive the 
vertical interval sync signal. 
Note that the switch occurred, 
but not at the sync interval.

   

Resend the command.

   

Check the sync cable connections.

   

Check the HyperTerminal splash 

screen to verify that sync is enabled 
(see the Vertical Interval Sync Board 

documentation). 

   

Check that the sync signal from the 

generator is being received by the 
vertical interval sync board.

   

Power the system down and check 

sync board alignment and seating.

Summary of Contents for AutoPatch CP-20A

Page 1: ...Instruction Manual AutoPatch Control Panel CP 20A Control Panel Release 2 29 2008 ...

Page 2: ...us 16 Executing Presets 18 Global Local Presets 18 Defining Global Presets 19 Executing Global Presets 21 Adjusting Audio 23 Adjusting Output Volume 23 Adjusting Digital Input Gain 24 Adjusting LCD Contrast 27 Adjusting Contrast Main Menu 27 Adjusting Contrast Setup 27 Reloading Configuration File 29 Checking Software Version 30 Checking Software Setup 30 Installing a CP 20A Remote 31 Connecting t...

Page 3: ...Contents ii CP 20A Instruction Manual ...

Page 4: ...CP 20A can be ordered as an option for Optima 3 RU Modula 3 RU and 4 RU and 8Y 3000 custom systems Overview The CP 20A is used for controlling the system s switches and system attributes Although control panels are optional we recommend one per system for system verification redundant control and troubleshooting FIG 1 illustrates an Optima Distribution Matrix with a CP 20A Control Panel Other mode...

Page 5: ...e accessed using the corresponding dynamic menu keys The menu options are multilevel with the ability to display custom input source and output destination names labels The default channel name e g O_Ch 0003 for Output 3 appears unless the name has been modified in the configuration file using XNConnect for more information see the XNConnect Help file The configuration file xcl file contains routi...

Page 6: ...fficient depending on the matrix size Select key Use to enter a selection This key will not execute operations Function Key The Function key accesses the Main Menu screen From the Main Menu the Function key accesses additional menu options From any other screen it returns to the Main Menu Take Key The Take key functions much like the Enter key on a computer keyboard Pressing the Take key instructs...

Page 7: ...ntly being performed on is displayed in the upper right of the display If you need to change the virtual matrix see Changing the Virtual Matrix on page 8 You can return to the Main Menu screen at any time by pressing the Function key Note In each switch command you can enter multiple output signals but only one input signal However you must select the input first in order to select multiple output...

Page 8: ...s and hold an arrow key to scroll quickly 3 Press the Select key The Change Output screen appears displaying the available output options Note If other outputs are already routed to the selected input they are highlighted on the Change Output screen 4 Locate Output 6 Reception Monitor by scrolling through the list using the arrow keys ...

Page 9: ...Satellite Dish to Output 6 Reception Monitor occurs as soon as the Take key is pressed The system returns to the Change Input screen 7 Make additional switches Or Press the Function key to return to the Main Menu screen Executing Switches Selecting Output First You can execute a switch by selecting one output first however to select multiple outputs you must use the Selecting Input First method se...

Page 10: ...available output options 3 Locate Output 15 Main Monitor Rm B by scrolling through the list using the arrow keys Press and hold an arrow key to scroll quickly 4 Press the Select key The Change Input screen appears displaying the available input options Note If an input is already routed to the selected output it is highlighted on the Change Input screen ...

Page 11: ...sually have a virtual matrix that contains all signals so that any input can be routed to any or all outputs The same system may have other VMs that switch only audio signals or only video signals Occasionally you may need to execute switches or other operations on a virtual matrix other than the current virtual matrix Changing the virtual matrix does not change the default virtual matrix The syst...

Page 12: ...ions The Change Input screen appears 2 Choose the VM command from the bottom of the screen The Virtual Matrix screen appears with the current VM highlighted 3 Locate VM2 Audio Stereo by scrolling through the list using the arrow keys 4 Press the Select key to enter the selection and return to the previous screen The system will execute all operations on VM2 Audio Stereo until another VM is selecte...

Page 13: ...y scrolling through the list and pressing the Select key The Select key functions as a toggle switch selecting and unselecting inputs or outputs in the list each time it is pressed The Take key must be pressed for the disconnect operation to execute Disconnecting an Input Caution Disconnecting an input disconnects all outputs receiving that source signal even if a specific output s is selected at ...

Page 14: ...croll quickly 3 Press the Select key Input 27 Audience Mic Mtg Rm A is highlighted Additional disconnects can be selected at this time 4 Press the Take key Input 27 Audience Mic Mtg Rm A and all outputs connected to it are disconnected as soon as the Take key is pressed The system returns to the Disconnect Input screen 5 Press the Function key to return the Main Menu screen ...

Page 15: ...se the Disc Disconnect command If the Disc command is not available press the Function key to view additional Main Menu options The Disconnect Input screen appears 2 Choose the Output command from the bottom of the screen The Disconnect Output screen appears displaying the available outputs 3 Locate Output 22 Aux Monitor Exec Rm by scrolling through the list using the arrow keys Press and hold an ...

Page 16: ...Exec Rm is highlighted Additional disconnects can be selected at this time 5 Press the Take key Output 22 Aux Monitor Exec Rm is disconnected from its input as soon as the Take key is pressed The system returns to the Disconnect Output screen 6 Press the Function key to return the Main Menu screen ...

Page 17: ... return to the Main Menu screen at any time by pressing the Function key If you need to change the virtual matrix see Changing the Virtual Matrix on page 8 Verifying Input Status The example below verifies the signal status for Input 31 Main Mic Mtg Rm B on Virtual Matrix 0 Note If you choose to check the status of an input all the outputs that are connected to it will be listed To verify the sign...

Page 18: ... listing the outputs 13 Speaker Set 1 Rm A 14 Speaker Set 2 Rm A 19 Speaker Set 1 Rm B and 20 Speaker Set 2 Rm B that are connected to the input being verified Note If the screen is full more outputs than the ones displayed may be active Use the arrow keys to scroll to check for additional active outputs 4 Press the Back key to return to the Status Input screen to verify the status of additional s...

Page 19: ...put will not show other outputs connected to same input To verify the signal status of an output 1 At the Main Menu screen choose the Status command If the Status command is not available press the Function key to view additional Main Menu options The Status Input screen appears 2 Choose the Output command from the bottom of the screen The Status Output screen appears displaying the available outp...

Page 20: ...old an arrow key to scroll quickly 4 Press the Select key to enter the selection The Status Results screen appears displaying the Input 31 Main Mic Mtg Rm B routed to the output being verified 5 Press the Back key to return to the Status Output screen to verify the status of additional signals Or Press the Function key to return to the Main Menu screen ...

Page 21: ... runtime using the CP 20A Control Panel or BCS commands and stored by the system That system state can then be restored at any time by selecting the assigned global preset number Note Global presets cannot be defined created in XNConnect The CP 20A stores up to 64 global presets and displays 64 numbers Since the panel can be used to operate different types of matrix switchers check the product doc...

Page 22: ...ress the Function key to view additional Main Menu options The Execute Global Preset screen appears 3 Choose the Define command from the bottom of the screen The Define Global Preset screen appears A complete list of numbers is displayed regardless of whether or not a system state has been assigned to each number Note If another system state is assigned a previously used number the former state wi...

Page 23: ...s Press and hold an arrow key to scroll quickly 5 Press the Select key 3 Global Preset 3 is highlighted 6 Press the Take key The current system state can now be recalled at any time by executing 3 Global Preset 3 The system returns to the Define Global Preset screen 7 Press the Function key to return to the Main Menu screen ...

Page 24: ...key to view additional Main Menu options The Execute Global Preset screen appears displaying a list of global preset numbers The list includes all preset numbers regardless of whether or not a system state is assigned to the number 2 Locate 3 Global Preset 3 by scrolling through the list using the arrow keys Press and hold an arrow key to scroll quickly 3 Press the Select key 3 Global Preset 3 is ...

Page 25: ...m returns to the Execute Global Preset screen 5 Press the Function key to return to the Main Menu screen Note Status is not invalidated by global presets The Executing Global Preset message appears even if the selected preset number does not include any routing information i e the preset does not correspond to a predefined system state ...

Page 26: ...not exceed 10 dBr If you enter a volume gain command that exceeds 10 dBr when it is combined with the gain of an input the command will be accepted and will be indicated in status results but will not result in an audible difference of more than 10 dBr You can return to the Main Menu screen at any time by pressing the Function key Adjusting Output Volume If your system has volume control adjustmen...

Page 27: ...to return to the Main Menu screen Adjusting Digital Input Gain If your system has digital input gain control adjustments within the gain range for the specific audio input board can be made at any time during normal operation When audio is adjusted for a device on one virtual matrix the adjustment remains in effect for that device on all virtual matrices switching audio signals Caution We strongly...

Page 28: ...nced source inputs The following example adjusts the input gain for Input source 26 Main Mic Mtg Rm A on Virtual Matrix 2 To adjust input gain to equalize input levels 1 At the Main Menu screen choose the Audio command If the Audio command is not available press the Function key to view additional Main Menu options The Adjust Audio Output screen appears 2 Choose the Input command from the bottom o...

Page 29: ...n The Input Gain screen appears displaying the current input gain setting and the input gain range available for the specific audio board 5 Adjust the input gain using the arrow keys 6 When the adjustment is complete select the Back key to return to the previous screen 7 Repeat Steps 3 through 5 for all inputs that will be routed to the same output 8 When finished press the Function key to return ...

Page 30: ...ontrast from the Main Menu screen 1 If the Main Menu screen is not visible press the Function key 2 Press the second key from the top on the right side of the screen to lighten the LCD Or Press the third key from the top on the right side of the screen to darken the LCD Adjusting Contrast Setup To adjust the LCD contrast from the Setup screen 1 At the Main Menu screen choose the Setup command If t...

Page 31: ...ntrast 28 CP 20A Instruction Manual 2 Choose the Contrast command The Setup Contrast screen appears 3 Press the Arrow keys to adjust the contrast 4 Press the Function key when finished to return to the Main Menu screen ...

Page 32: ...on on configuration files and how to modify them see the matrix switcher s Instruction Manual If the configuration file has been changed it must be downloaded to your enclosure s CPU see the matrix switcher s Instruction Manual and then uploaded to the control panel To upload the new configuration file from the enclosure s CPU to the CP 20A control panel follow the instructions below To upload a c...

Page 33: ...ew additional Main Menu options The Setup screen appears 2 Choose the Version command The Setup Version screen appears see the explanation below 3 Press the Function key to return to the Main Menu screen Setup Version Screen The Setup Version screen provides the following information Host software version of the initial operating system IOS for the control panel Driver control panel s firmware ver...

Page 34: ...le Requirements Two conductor 20 AWG 7 28 strand cable with a drain wire or shield such as Alpha 2412C customer supplied Maximum length of cable 1 000 ft 304 8 m total including linked panels Specifications Parameter Value Cable Two conductor 20 AWG 7 28 strand cable with a drain wire or shield such as Alpha 2412C customer supplied Maximum length of cable 1 000 ft 304 m total including linked pane...

Page 35: ... back into the Comm Link 5 On the router s CPU unplug the XNNet connector for XNNet connector location see the router documentation 6 Loosen the two outer screws on the connector 7 Insert the two wires from the CP 20A Remote into the two outer slots of the connector from the CPU leaving the center slot empty FIG 6 Note that either wire can be inserted into either of the outer slots 8 Tighten the s...

Page 36: ...tch wall transformer the side of the wire with the white stripe is positive and the other side is the ground Acceptable power for the controller is 7 to 9 V DC 500 mA To wire the power connector on the CP 20A Remote 1 Unplug the power connector on the CP 20A Remote 2 Loosen the two outer screws and insert the power cable wires FIG 7 3 Tighten both screws and plug the connector back into the remote...

Page 37: ...l through the rear of the rack 2 Attach the panel with front mounting screws to hold it firmly in place FIG 8 Tip For a multi panel system you may find it easier to install the top panel first and move down from there 3 Apply power to the panel s 4 Wait briefly for the system to establish communication with the remote panel We recommend completing the installation by performing a test switch to ma...

Page 38: ...ed power source Be sure to check the power source documentation for information specific to that power source To link CP 20A Remote Panels to each other 1 Connect the first panel to the AMX AutoPatch Router using one of the Comm Links see page 32 for instructions 2 Attach an XNNet link cable to the other Comm Link on the first panel follow the same procedure used when connecting to the AMX AutoPat...

Page 39: ...chnical support for contact information see page 39 Completing the Installation We recommend completing the installation by executing a test switch routing Input 1 to Output 2 on the level designated by the enclosure s Connector Guide To execute a test switch 1 At the Main Menu screen choose the Change command If the Change command is not available press the Function key to view additional Main Me...

Page 40: ... screen 4 Locate Output 2 by scrolling through the list using the arrow keys 5 Press the Select key Output 2 is highlighted 6 Press the Take key to execute the operation The switch from Input 1 to Output 2 occurs as soon as the Take key is pressed The system returns to the Change Input screen If the system is not working properly check all system connections and retry the test switch before contac...

Page 41: ...f each enclosure If any are red contact technical support Check the power indicators Check the link connectors between enclosures EFF8002 Transaction timeout error The operation was not completed before the timer expired Resend the command Check the power indicators Check the link connections in multi enclosure systems Check that the virtual matrix used in the command was valid E01DFFF Missing har...

Page 42: ...y e g omitting an output in a Change command In other cases the command has specified a value that is not valid e g entering a decibel value in an adjust volume command that is outside the volume range for the audio board Technical Support Before contacting technical support with a question please consult this supplement If you still have questions contact your AMX representative or technical supp...

Page 43: ...System Error Codes 40 CP 20A Instruction Manual ...

Page 44: ...registered trademarks of AMX AMX reserves the right to alter specifications without notice at any time It s Your World Take Control 3000 RESEARCH DRIVE RICHARDSON TX 75082 USA 800 222 0193 469 624 8000 469 624 7153 fax 800 932 6993 technical support www amx com ...

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