502-3000 Series Ztron
TM
Point Level Control
Troubleshooting
34
5.8 Factory Assistance
If you are experiencing difficulty with your Drexelbrook
equipment and attempts to locate the problem have failed:
• contact your local Drexelbrook representative,
• call the Service department toll-free at 1-800-527-6297 (in
US and Canada) or 1-215-674-1234 (International),
• fax the following information to the Service
department at 1-215-443-5117.
Please provide the following information:
Instrument Model Number ___________________________
Sensing Element Model Number and Length ___________
Coax Cable Length (remote systems) ___________________
Original Purchase Order Number _____________________
Material being measured _____________________________
Temperature __________________________________
Pressure ______________________________________
Agitation ______________________________________
Brief description of the problem _______________________
____________________________________________________
____________________________________________________
Checkout procedures that have failed __________________
____________________________________________________
____________________________________________________
5.9 Equipment Return
In order to provide the best service, any equipment being
returned for repair or credit must be preapproved by the
factory.
In many applications, sensing elements are exposed to haz-
ardous materials.
• OSHA mandates that our employees be informed and
protected from hazardous chemicals.
• Material Safety Data Sheets (MSDS) listing the
hazardous materials that the sensing element has
been exposed to must accompany any repair.
• It is your responsibility to fully disclose all chemicals and
decontaminate the sensing element.
