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Below are some potential causes and countermeasures to the symptoms indicated in bold. Please contact your retailer or
certified technician for sendee & repair.
Will Not Light
1. Air in gas line
2. Debris in gas lin
3. Gas Pressure Improper
4. Spark Igniter needs adjusted
5. Weak Batteries
6. Wire is shorted
Will Not Stay Lit
1. Gas Pressure Improper
2. Improperly applied media noise
3. Whistling Sound
Limited Warranty
American Fire Glass company warranties components in fire pits against manufacturing defects that prevent safe and correct function as follows:
• Electronics, Gas Valve, & Pilot Assembly: 1 yr. • Stainless Steel Pan, Fire Ring, & Valve Box: 5yrs.
The distance between fireplace built-in stage and LP cylinder must be over 60”. (as the picture shows)
Put the gas tank in the metal stand. Make sure the gas tank sits on the metal stand completely. Turn the wing screw on the
outer part of the metal stand clockwise to ensure the gas tank
WARNING:
Any guard or protective device removed for servicing must be replaced prior to
operating the fire pit.
WARNING:
Installation and repair should be done by a qualified service person. Fire pits should
be inspected prior to use and at least annually by a qualified sendee person.
WARNING:
Ensure gas and power (if applicable) are shut off and fire pit is cool before servicing.
Keep fire pit covered at all times when not in use.
Keep any debris out of fire pit. Clean as needed.
Ring Cleaning: (1 x YR) If flames exhibit any abnormal shapes or behavior, or if burner fails to ignite properly, then
the Burner holes may require cleaning. The appliance can be cleaned by carefully removing the logs and media to allow
access to burner. Use a brush to carefully remove dust, spider webs, and loose particles from base, logs, and fire ring
itself. If evidence of damage, fire ring must be replaced with fire ring specified by manufacturer.
Ignition Battery: For changing, simply unscrew cap, replace battery, and tighten cap.
Maintenance
Troubleshooting
If new install, may take several attempts to purge air
Confirm gas line is clear (insulation, dirt, plastic, excessive pipe sealer etc)
Confirm proper gas pressure found (Section 1)
Spark Igniter must be correctly aligned with burner holes.
Replace batteries.
Re-route wire away from conductive materials.
Confirm proper gas pressure found (Section 1)
Review Media in (Section 5)
Change Flex line routing.
