Amanda Amanda@Work.Place Version 3.xx, Installer'S Manual

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2 Installing Amanda@Work.Place
• Use of electrical line conditioning equipment such as a surge protector and an un-
interruptible power supply (UPS) is strongly recommended.
• Grounding to comply with Underwriters Laboratories (UL) 1459.
Amanda@Work.Place Features
Amanda@Work.Place supports:
• 1 telephone switching system
• 4 ports with one voice board; 6 or 8 ports with two boards (by adding a 2-port or
4-port board)
• 2 serial ports
• 99,999 mailboxes, each of which have:
- 3 personal greetings
- 3 personal mailing lists
- 4 notification records
- 10 scheduling records
- 128 messages
• Support for SMDI (a serial interface to your telephone switching system)
• Support for sending and receiving faxes
• Host and remote programs for communicating remotely with the computer run-
ning Amanda
• 33 hours of voice storage
• The Token Programming Language
General Uses
Amanda@Work.Place is an automated attendant and voice processing system designed
especially for ease of use and flexibility. As a PC-based product, Amanda takes advantage
of the technical innovations in the personal computer market. In addition, Amanda’s
standard hardware components can be repaired or replaced by any PC service company.
The computer on which Amanda is installed must be used only for Amanda.
Depending on what lines from your telephone switching system are connected to Amanda
and when calls are sent to Amanda to be processed, Amanda can serve you or your
customer in a variety of ways.
Configured as a primary attendant: Amanda answers all your incoming calls on the
lines you designate and allows the callers to direct their calls to a specific person or
department without being placed on indefinite hold. If a specific person is unavailable,
Amanda can take a private message for that person without missing any details.
In this case, the telephone switching system sends all incoming calls to Amanda.
Configured as a secondary attendant: Amanda assists your regular operator when call
volume is heavy, allowing callers to direct their own calls or hold for the operator. Some
companies provide specific incoming lines for Amanda as a backdoor attendant for calls
from vendors, family members, friends, and special clients who prefer to have Amanda
process their calls.