Altigen SuperQ, Manual

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38 AltiGen SuperQ Manual
• Server —name of server, and server IP address
• Caller Name —name of caller
• Caller ID —ID of caller
• Queue Entry Time —the time that the call entered SuperQ
• Queue Duration —length of time call in SuperQ
• Destination —shows the workgroup where the queued call went; if the
call did not go to a workgroup, the field will either show “App Ext nnn
Call Handling” or “Dropped by User.”
— App Ext nnn Call Handling — the call follows the MAXCS
application extension’s Application Failover Plan setting when all
agents are logged out from all workgroups or all workgroups are out
of business hours.
— Dropped by User — call abandoned from SuperQ.