16
AltiGen SuperQ Manual
3. Create SuperQ
300
to control the application extension
300
(instead of
400
).
4. Also, set the
Application Extension Fail Over Plan
to Workgroup
301.
Call Distribution
After workgroups have been added to the SuperQ, the administrator can
configure call distribution rules for each SuperQ.
When configuring call distribution for a SuperQ, consider workgroup
business hours and time zone first. If all workgroups in the SuperQ are out
of working hours, AltiGen SuperQ will follow the application failover plan
in the system’s application extension configuration.
To apply call distribution settings, select a SuperQ from the
SuperQ
List
window, then select from the following options:
•
Preference
- if selected, delivers SuperQ calls to the call entry point’s
local workgroup first, if a local agent is available. This reduces VoIP
trunk usage and saves IP bandwidth.
•
Call Distribution Methods
: select from one of the following call
distribution options that will apply when multiple remote workgroups
have agents available at the same time:
Summary of Contents for SuperQ
Page 1: ...SuperQTM Manual 12 2009 4413 0011 6 5 Update1...
Page 7: ...AltiGen SuperQ Manual 3...
Page 8: ...4 AltiGen SuperQ Manual...
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Page 44: ...Index AltiGen SuperQ Manual 40...
