Altigen SuperQ, Manual

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36 AltiGen SuperQ Manual
The top section displays the SuperQ Workgroup Queue Status . The
second section displays Local Workgroup Status . The third section
displays SuperQ Statistics . The bottom section displays Call Log View
Status .
Window Button
Use the Window button to select how to view the SuperQ display window:
Tile Horizontally , Tile Vertically or Cascade . You can also use the
button to change the SuperQ Monitor password or exit SuperQ Monitor.
SuperQ Status
The SuperQ Status window displays the following fields for each SuperQ:
ID , Server, Caller ID, Caller Name , DNIS, Queue Time and Caller
Priority.
Local Workgroup Status
The Workgroup Status window displays—for each workgroup—real
time workgroup activity and performance, workgroup performance since
midnight, and a summary of workgroup data. The statistics displayed are
for workgroup calls only.
These statistics are reset every night at midnight.
Most of the statistics are self-explanatory, but you may want to note the
following: