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Alti-IP 600H Manual

31

•

FWD

- forwarding

Note:

The area is blank if the agent is in any other state.

Figure 5. Alti-IP 600H Workgroup Display example

In the workgroup display example,

QL5

indicates there are

five calls in the queue

,

QT12

indicates the

one of the calls has been queued for 12 minutes

,

WG2000

indicates

Workgroup

2000

,

NRDY

indicates the agent is

not ready

.

When a call rings the agent or the when the agent is making an outgoing
call, the second line of the LCD is changed to Caller ID or dialed digits
display, and the first line stays the same. However, when more than one call
is outstanding, the first line shows the

Call n/n

display.

If the agent is a member of multiple workgroups, you can use

/ to view the

queue status of all workgroups the agent belongs to.

This feature can be enabled or disabled through the

Display

Workgroup

Status

check box in the AltiGen IP Phone Configuration Page in AltiAdmin/ACM Admin.

Activity Display

When the Alti-IP 600H user calls an extension in the system which has
Activity codes set up, if the call goes into RNA handling or the destination
user has DND enabled, the Activity code is displayed on the IP phone.

Note:

This feature is not available in Basic Mode. Also, the activity
displayed on the IP phone may truncate the caller ID/caller name.

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Summary of Contents for Alti-IP 600H Phone

Page 1: ...Alti IP 600H Phone Administration Manual 05 2005 Version 3 4290 0010 5 0A ...

Page 2: ...accuracy AltiGen Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change without notice This documentation may be used only in accordance with the terms of the AltiGen Communications Inc License Agreement AltiGen Communications Inc 4555 Cushing Pkwy Fremont CA 94538 ...

Page 3: ...iAdmin ACM Admin Configuration Requirements 7 AltiGen IP Phone Service 8 Plug and Play Feature 8 Basic Mode 8 Normal Operation 8 CHAPTER 3 Installation 9 Manual Setup 9 Plug and Play Setup 16 Plug and Play Setup Before IP Phone is Started 16 Plug and Play Setup After IP Phone is Started 17 Remote Installation 18 Verifying the Phone Startup Process 19 Resolving Errors Upon Startup 19 Active Logon W...

Page 4: ...difying DHCP Settings 25 Enabling DHCP 25 Disabling DHCP 26 Configuring IP Settings 26 Assigning a Local IP Address 26 Assigning a TFTP Server 27 Updating Phone Firmware 27 Resolving Errors Upon Startup 28 Configuring NAT 29 Assigning NAT 29 Setting Ring Tones 29 Distinctive Ringing Support 30 Workgroup Status Display 30 Activity Display 31 CHAPTER 5 Phone Functions 33 Appendix A 39 Specifications...

Page 5: ...Alti IP 600H Manual iii Alti IP 600H 600PH Running Messages 43 IP Phone Boot Messages 45 User Reference 45 Glossary 51 Index 57 ...

Page 6: ...Alti IP 600H Manual iv ...

Page 7: ...al number has been defaced modified or removed 2 Damage deterioration or malfunction resulting from a Accident misuse neglect fire water lightning or other acts of nature unauthorized product modification or failure to follow instructions supplied with the product b Repair or attempted repair by anyone not authorized by AltiGen Communications c Any damage of the product due to shipment d Removal o...

Page 8: ...538 Upon authorization of return AltiGen will decide whether the malfunctioning product will be repaired or replaced 2 To obtain warranty service you will be required to provide a the date and proof of purchase b serial number of the product c your name and company name d your shipping address e a description of the problem 3 For additional information contact your AltiGen Dealer or AltiGen Commun...

Page 9: ...i IP 600H Chapter 2 System and Network Requirements describes configuration requirements Chapter 3 Installation describes how to properly install the Alti IP 600H how to configure network settings and operation notes Chapter 4 Configuration describes how to configure phone settings for the Alti IP 600H Chapter 5 Phone Functions provides on overview of the Alti IP 600H basic functions Appendix A pr...

Page 10: ...viii Alti IP 600H Manual Related Documentation Alti IP 600H Quick Reference Card AltiWare OE ACC System Installation and Administration Manual or AltiContact Manager System Administration Manual ...

Page 11: ...n over an IP network The Alti IP 600H provides functionality similar to traditional analog phones including automatic redial on hook dialing hands free operation 10 programmable keys LCD display and headset port support The main components of the phone are illustrated below Figure 1 and defined in the following table Figure 1 Alti IP 600H 1 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 2 3 4 ...

Page 12: ... LCD Screen Multi use displays features such as time phone number caller ID call waiting line call status and call time 2 PC Access Port Connects to PC 10 100 PC 3 Network Port Connects to network 10 100 SW 4 AC Adapter Port Connects to power outlet 4 3 2 ...

Page 13: ...e Increases decreases volume of ringer speaker and handset headset 7 Navigation keys UP DOWN keys allow you to scroll through text and select features displayed on the LCD screen FORWARD key is for menu selection BACK key returns to previous configuration menu or deletes the last digit input 8 ENTER Finishes input for menu selection 9 REDIAL Redials up to last 16 calls and up to 32 digits 10 SPK M...

Page 14: ...k cable New in Version Level 12XX Configurable BLF ringer Distinctive ringing support Activity display Auto answer mode Workgroup queue status display 14 RELEASE Releases a call 15 ICOM Incoming voice path through speaker indicated by the button s blinking indicator light 16 CONF Initiates a conference call indicated by the button s blinking indicator light 17 XSFR Transfers a call indicated by th...

Page 15: ...Alti IP 600H Manual 5 Headset port support Call Record ...

Page 16: ...Alti IP 600H Manual 6 ...

Page 17: ...b in the corporate LAN DHCP Server to get dynamically IP address when necessary TFTP Server to update the IP phone firmware when necessary GATEKEEPER for Plug and Play feature AltiAdmin ACM Admin Configuration Requirements The Alti IP 600H requires a virtual extension to be created as an IP extension in AltiAdmin to handle call processing Refer to the Setting Up IP Extensions chapter in the AltiWa...

Page 18: ...eper on the LAN Basic Mode The Alti IP 600H operates in Basic mode if it fails to register with AltiWare during the startup mode When in basic mode the IP Phone s LCD display shows BASIC IDLE No AltiWare switching features are available in this operating mode However the phone user can enter a destination IP address followed by and make an outgoing call through the IP network to reach AltiWare or ...

Page 19: ...out the settings for the following this information will be needed later to configure the Alti IP 600H AltiWare Server IP Address DHCP if DHCP is not used obtain the Alti IP 600H phone s IP address from the System Administrator Gatekeeper Auto Discovery if gatekeeper auto discover is not used obtain the AltiWare IP address Firewall Refer to Firewall Considerations on page 40 2 AltiAdmin ACM Admin ...

Page 20: ...window where after setting up an IP extension you can set the following parameters for the IP extension Figure 3 IP Phone Configuration Window The left side of the IP Phone Configuration window displays all the Alti IP phone extensions that have been set up in the system ...

Page 21: ...t ring tones when the extension number is ringing Note The BLF feature can only be assigned to internal extension numbers not outside numbers Feature Code when selected enter an AltiServ feature code in the field below this will be associated with the corresponding soft key to dial this feature code Speed Dial when selected enter the speed dial code in the field below this will be associated with ...

Page 22: ...r will be able to program the corresponding soft key as a speed dial or feature code key directly from the IP phone using 6 then ENTER Note Upon initial installation the lower left soft key is set up as FLASH by default This key can be re assigned in AltiAdmin using the AltiGen IP Phone Configuration window No other soft keys can be configured to FLASH All other soft keys are initially defaulted t...

Page 23: ...ate H 323 Allows you to set the Jitter Buffer in milliseconds the delay used to buffer voice packets received from the IP network The Jitter Buffer should be adjusted according to the WAN bandwidth allocated to data traffic To allow NAT support for the IP extension check the Enable NAT button and enter the public IP address of the NAT router Time Display Offset a per phone based configuration allo...

Page 24: ...gged in the PC port defaults to 10Mbps If the PC port is to be used the user should plug in both the LAN port and PC port before the IP phone is booted The user should reboot the Alti IP 600H under any of the following conditions after disconnecting the LAN cable to the phone after changing the IP address or DHCP setting after rebooting the PC To connect the Alti IP 600H a Connect an Ethernet cabl...

Page 25: ...6 5 Activate the IP Extension Once the device is initialized the user must follow these steps to activate the IP Extension Note The user must be running AltiGen s Gatekeeper service for full functionality a With the handset onhook press 27 then the ENTER button b Enter your extension number and password when prompted c The phone will attempt to register as shown in the LCD screen If the phone succ...

Page 26: ...e 1 AltiServ on the LAN Gatekeeper auto discovery uses broadcast UDP packets which work in the LAN or VPN environment but not through the public IP network Plug and Play Setup Before IP Phone is Started To set up your IP Phone to properly execute the Plug and Play feature perform the following steps BEFORE YOU START THE PHONE 1 Ensure the AltiGen GateKeeper is running and configured to point to th...

Page 27: ...1 Power up the IP phone the phone should be in basic mode 2 Press 7 ENTER to go to the IP phone configuration menu 3 Press 2 ENTER to restore default settings 4 Reboot the phone by unplugging the power and replugging OR pressing BACK key until in Basic mode The IP phone will automatically go to normal operating mode after reboot 5 Enter extension number and password 6 The time and extension is dis...

Page 28: ... s AltiWare address 5 If NAT server is used access NETWORK settings in the configuration menu Change ENABLE NAT setting to YES and assign the NAT server s public IP address in the NAT Address setting 6 If configuring with an H 323 NAT router the NAT router can forward IP traffic to a specified private IP address based on the destination port in the TCP IP or UDP packets When an H 323 endpoint is b...

Page 29: ...Setup AltiGen IP Phone Configuration Window on page 9 Verifying the Phone Startup Process After the Alti IP 600H has power connected to it the phone begins its automatic booting process by cycling through these steps 1 All LED lights will be on 2 The LCD screen displays ATGN BOOT on the first line 3 On the second line of the LCD screen the following messages are displayed in succession CHECK MEMOR...

Page 30: ...tension is logged on and activated the calls will then be redirected to this IP Phone Important Also the user should not use the VM option to logon the Alti IP 600H Restoring Default Settings To automatically restore the original default settings for the Alti IP 600H 1 Press 7 then press the ENTER button 2 Press 2 then press the ENTER button Rebooting the Alti IP 600H To reboot the Alti IP 600H pr...

Page 31: ... can see or that are on your subnet Headset Port Support Important Contact AltiGen for the most current list of certified headsets A headset port is added to the back of the phone chassis When enabled by the administrator the IP phone user will be able to activate a third party headset The pin outlet for headset support is specified below Pin 1 Tx Pin 2 Rx1 Pin 3 Rx2 Pin 4 Tx The port has a separa...

Page 32: ... phone will automatically connect the user to the first call The user should reboot the Alti IP 600H after disconnecting the LAN cable to the phone The user should reboot the Alti IP 600H after changing the IP address or DHCP setting If the Alti IP 600H is configured for a public IP address you can call other public IP address devices If the Alti IP 600H is configured for a private IP address you ...

Page 33: ...one is registered If the IP Phone s local configuration is changed while in Basic mode these changes will be overwritten by AltiAdmin settings Also after the IP Phone is successfully registered with AltiServ the IP Phone will overwrite the AltiWare IP address and network related settings on the server Note Several of these settings can be configured through AltiAdmin by the System Administrator Sy...

Page 34: ...ing On the next boot the phone will download the new firmware from the TFTP server if set to YES Note Make sure to launch TFTP32 exe When downloading the phone key pad is disabled Emergency Number System Emergency Num Sets the IP phone s emergency number Emergency Gateway System Emergency GW Sets the IP phone s emergency gateway IP address Version Information System Version Info Read only version ...

Page 35: ...ress DOWN key to enable DHCP Local Address Network Local Address Sets the IP phone s local address only shows if DHCP is disabled Network Mask Network Network Mask Sets the IP phone s network mask only shows if DHCP is disabled Gateway Network Gateway Sets the Gateway IP address Enable Gatekeeper Network Enable Disable GateKeeper Set whether GateKeeper is enabled or disabled GateKeeper Discovery N...

Page 36: ... the default gateway IP address in on the same subnet as the host IP address When inputting IP addresses into the Alti IP 600H use the key to enter periods For example 209 120 12 8 would be inputted as 209 120 12 8 Assigning a Local IP Address The IP address is the unique logical address identifying each host computer on a TCP IP network An IP address is a 32 bit number expresses as four decimal n...

Page 37: ...erver application from the executable file Obtain app_mid bin and dsp bin files from the AltiGen website and copy to your local directory Important When updating the Alti IP 600H phone s firmware it is recommended that administrators perform any updates after normal business hours or when the IP phone is not in use If the Alti IP 600H phone is in use during an update the call will be disconnected ...

Page 38: ...cking state CHECK FW Firmware checking state BOOTING NOW Initialization of hardware LCD network DSP etc INITIALIZING update APP S1 S5 8 You may verify the new version of firmware in the phone s configuration menu 7 ENTER then scroll to System Version Info Resolving Errors Upon Startup If an error occurs during rebooting the LED light of Soft Keys 1 through 4 will remain on to indicate an error sta...

Page 39: ...i IP 600H phone sits behind NAT a VPN tunnel is required to connect between the NAT router and the corporate router Assigning NAT By default NAT is not enabled If you connect the Alti IP 600H behind a NAT router you may manually assign the NAT router s public IP address to this field To assign the NAT address use the following steps 1 Press 7 ENTER button 2 Use to select Network then press the ENT...

Page 40: ...adences that distinguish the types of calls Internal call 1 ring External call 2 ring Operator call 3 rings Figure 4 Distinctive Ring Options General Page System Configuration Workgroup Status Display The AltiGen IP phone can be enabled to display workgroup status While the agent is in idle state the first line in the LCD displays QL number of workgroup queued calls up to 99 QT current longest que...

Page 41: ...s the same However when more than one call is outstanding the first line shows the Call n n display If the agent is a member of multiple workgroups you can use to view the queue status of all workgroups the agent belongs to This feature can be enabled or disabled through the Display Workgroup Status check box in the AltiGen IP Phone Configuration Page in AltiAdmin ACM Admin Activity Display When t...

Page 42: ...Alti IP 600H Manual 32 ...

Page 43: ...xtension that can be automaticallydialedwhen selected the corresponding button light indicates that the extension is busy and blinks when ringing The BLF ring tone is only played when the phone is idle state It is stopped when the destination phone stops ringing or the local phone exits idle state When multiple BLF extensions ring simultaneously the IP phone will play the first BLF extension ringe...

Page 44: ...ack through voice mail or accessed at a centralized location Conference CONF Initiates a conference and adds in other parties one at a time Single Call Waiting Multiple Call Waiting or Live Call Waiting must be enabled in AltiAdmin ACM Admin in order to conference incoming calls The user who first initiates the conference call can select another conference member s call and drop it from the confer...

Page 45: ... up as Headset From AltiAdmin ACM Admin go to AltiGen IP Phone Configuration on the Management Menu go to the desired extension and set the lower right soft key 10 to Headset Hold Places an active call on hold When multiple Call Waiting Feature is enable at the extension the use can put multiple incoming calls on hold and retrieve using the phone s UP DOWN keys and ENTER button Pressing HOLD while...

Page 46: ...is to use 51 line number if the Parked Call Line is not assigned to the phone The LED for Parked Call Line button will be lit up and turns off when the parked call is picked up the caller hangs up or the call is routed to IVR Auto Attendant Mute While on a call mutes conversation Feature does not require special configuration to work ProgramSoft Keys Associates Soft Key with a speed dial number or...

Page 47: ...Speed Dial Directory Speaker Enables use of speaker phone Feature does not require special configuration to work Speed Dial Quickly dials a specified number that has been previously stored In AltiAdmin go to Extension Configuration Station Speed and enter the Speed Dial entries for the appropriate extension s Then go to AltiGen IP Phone Configuration on the the Management Menu go to the desired ex...

Page 48: ...Alti IP 600H Manual 38 ...

Page 49: ...rk flash or headset Adjustable Speaker Ring Handset volume control LCD 2 x 16 Character LCD Display Provide features such as time calling party name calling party number digits dialed extension number number of new voice mails DND FWD and system information LED Hold Mute Speaker Conference Forward Intercom Release Message waiting indicator LAN 2 Standard 10 100 Base T RJ 45 Ports One for network t...

Page 50: ...iConsole AltiLink 10025 AltiControl AltiLink 10025 AltiReach AltiLink 10015 AltiView AltiAgent AltiLink VM Service 10025 10028 Supervisor AltiLink Internal External CDR Logger 10025 10027 CDRSearch AltiLink Internal External CDR Logger 10025 10027 10029 TAPI Client TAPI Gateway 10026 Alti IP 600H AltiGen IP Phone Service 10032 VoIP H 323 H 225 Gatekeeper VoIP H 323 H 225 1720 1718 1719 VoIP Messag...

Page 51: ...ay settings Check the network connection Check the TFTP server IP address and make sure the TFTP server is running PING from the TFTP server to the Alti IP 600H Check to make sure app_mid bin and dsp bin files exist in TFTP server directory IP Phone registered then goes back to Basic mode Check network connectivity by pinging from AltiServ to the IP Phone Check if IP Phone Service is running Check...

Page 52: ...te LAN G 711 provides better voice quality If VoIP is set up over WAN set priority queuing on the WAN router Make sure WAN QoS is okay by pinging a few hundred packets from remote site and observe packet loss and network latency Adjust jitter buffer to accommodate network latency Register failed Check to make sure the extension number and extension password is set up properly and that the IP exten...

Page 53: ...utes inside the configuration menu if no action is taken LCD will show this message and then quit the menu conf exception During configuration an unknown exception occurred Saved The changed configuration was saved into memory Write Fail Error occurred when saving the changed options into flash ROM Wrong Ext Number The inputted extension number is invalid Wrong input User inputted an invalid value...

Page 54: ...configured for dynamic DHCP FAIL Although DHCP was enabled the Alti IP 600H was not able to receive the IP address from the DHCP server DUPLICATE IP Another device configured with the same IP address as the IP phone is detected The IP Phone cannot function correctly until this is corrected INVALID IP INPUT AGAIN The inputted IP address is invalid INVALID VAL During register of IP extension an inva...

Page 55: ...hecking firmware CHECK MEMORY Checking memory INIT NETWORK Initializing network LOAD FAILED Failure to load the image into memory NETWORK FAILED Network initialization failed TFTP FAIL Failure downloading TFTP UPDATE FAILED Firmware update failed UPDATE OK Firmware update successful update APP S1 Appears when Boot Download is set to TRUE The Alti IP 600H 600PH will show this message when it is reb...

Page 56: ...If a conference is already in progress to conference an incoming call 1 Connect to conference with two or more members 2 Get incoming call whose Caller ID and Caller Name is displayed on the LCD Call waiting tone is played 3 Press the ENTER button to answer the incoming call and all other conference members are still in conference 4 Press UP DOWN keys and select one of the members in conference di...

Page 57: ...LD button To retrieve multiple calls on hold 1 Use to select a hold call to be retrieved 2 Press ENTER button OR 1 Press HOLD button to retrieve last hold call Intercom Incoming Intercom Incoming voice path is heard through the speaker indicated by the button s blinking indicator light Outgoing Intercom 1 Press ICOM button EXT Line Park During a call 1 Press 51 or Line Park soft key if configured ...

Page 58: ...peed Dial Phone Setting Directory Headset 1 Press SOFT KEY 1 10 to initiate one of the following functions N A Busy Lamp Field AltiServ feature code line park call record speed dial Phone Setting Directory or Headset pre assigned by the System Administrator Note Lower left SOFT KEY is set up as FLASH by default Only this key can be configured for FLASH All other SOFT KEYS are set up as Phone Setti...

Page 59: ...il Phone is onhook 1 Press VM button 2 Enter voice mail password 3 Press VM button again or ENTER button The main LED light also blinks when a voice mail message is waiting The LCD displays the VM count which includes only unheard messages when onhook Volume To adjust volume on handset speakerphone 1 Take phone offhook by pressing SPKR MUTE button or lifting the handset 2 Press VOL button volume b...

Page 60: ...t Code before dialing XSFR button 32 acct code Enter Account Code mid call 33 Do Not Disturb 36 Call Forwarding 37 Remote Call Forwarding Other Features 22 Feature Status Check 25 Station Speed Dial Setup 38 Outside Call Blocking operator only 39 Operator Off Line operator only 44 Overhead Paging 45 Overhead Paging by Trunk 46 Group Paging for Alti IP phone users 55 List Feature Tips 73 Silent Sys...

Page 61: ... e mail IDs to IP addresses DNS is also used to assist in locating remote gatekeepers and to reverse map raw IP addresses to host names of administrative domains Do Not Disturb DND when this feature is selected all incoming calls to the user s extension are denied If the station has system forwarding instructions the calls will be automatically redirected to another extension Attendant or operator...

Page 62: ...configured to other protocols by converting protocols A gateway is the point where a circuit switched call is encoded and repackaged into IP packets GMT Greenwich Mean Time Mean solar time of the meridian at Greenwich England used as the basis for standard time throughout the world H H 323 An International Telecommunications Union ITU T standard that describes packet based video audio and data con...

Page 63: ...ol address IP address used within one network to a different IP address known within another network Once network is designated the inside network the other is the outside network A configuration of data processing and or telecommunication devices and software connected for information exchange network address An identifier for a node station or unit of equipment in a network network domain a set ...

Page 64: ...t process communicates with a protected subsystem protocol A set of rules and conventions by which two computers pass messages across a network medium Networking software generally implements multiple levels of protocols layered one on top of the other Q queue a collection of calls waiting to be served Queued calls in AltiWare are handled on a first in first out basis R RAS Remote Access Service R...

Page 65: ...nications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol URL Uniform Resource Locator the address that defines the route to a file on the Web or any other Internet facility user s the person or persons accessing the features and functions of the AltiWare product V virtual extension an extension not associa...

Page 66: ... workgroup pilot number an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members When the pilot number is dialed the call is distributed to the workgroup members ...

Page 67: ...er 27 29 assigning NAT 29 audio standards 39 auto answer 33 B basic mode 8 BLF 33 Boot Download 24 C call accounting tables 39 call control protocols 39 call record 12 CONFERENCE button 4 Configuring 29 configuring IP settings 26 configuring NAT 29 configuring phone settings 23 configuring startup network settings 14 configuring TFTP options 27 29 connection setup 14 D DHCP 39 dial pad 3 dimension...

Page 68: ...ration 29 navigation buttons 3 network mask 25 29 network protocols 39 network requirements 7 network settings 24 network setup 9 normal operation 8 O overview Alti IP 600 overview 1 P phone functions 33 standard 37 phone setting soft keys 20 phone settings 23 plug and play 8 setup 14 power 39 R rebooting 20 REDIAL button 3 RELEASE button 4 remote installation DSL 18 restoring default settings 18 ...

Page 69: ... Server 24 time display 13 U UDP 39 updating phone firmware 27 using DSL 18 V verifying phone startup process 19 version information 24 VM button 3 volume 3 W warranty v how to get service v workgroup status display 30 X XSFR button 4 ...

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