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Appendix C: Troubleshooting
In most cases any repairs to your Anti-Gravity Treadmill will need to be completed by an AlterG
qualified technician. There are however, many things that you can do to troubleshoot problems
before a repair technician will be required.
Repairs
Contact your AlterG representative for any repairs. You may also request repairs at
. Before doing so, please investigate the following questions, so
that we are able to help you as quickly as possible.
•
What is the serial number of the Via400? This information can be found on the
base of the machine. Look for the manufacturer’s label.
•
What happened prior to the problem?
•
Did the problem happen unexpectedly or did it get progressively worse over
time?
•
If it is a noise problem, from where does the noise originate?
•
Was someone using the treadmill at the time the problem occurred?
•
Explain any other symptoms that you feel are relevant.
•
Does the screen display any other error messages?
Diagnostic Codes
The Via400 series Anti-Gravity Treadmill performs numerous operational checks
to ensure the system is working properly. If the pressure control system or the
treadmill is not operating within specification, an error code will be displayed on
the touch monitor.
C0 Error Codes
Trigger
Error Code
Event
Error
1
C01
Base Weight out of
tolerance
BW d/- 5%
from last stored value
2
C02
User under weight
Minimum of 40lbs
required to operate
3
C03
Prefill timeout
Bag did not inflate
after 30 seconds
4
C04
Bad calibration curve
Not enough data
points collected
during calibration
5
C05
Over pressure during
calibration
User prematurely
raised to 25% of body
weight
6
C06
Load cell error
Deck weight
measured outside of
expected range of
/- 50
