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Phone and Voicemail Guide

Compatible Phones

This guide applies to all phones that work with the Allworx System.

Allworx 9102 VoIP Phone

Allworx 9112 VoIP Phone

Cisco 79XX Phones

Analog Phones

635 Crosskeys Office Park • Fairport, NY 14450 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com

© 2006 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks

or registered trademarks of their respective owners.

Revised: September 26, 2006

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Summary of Contents for 9102

Page 1: ...Allworx Phone and Voicemail Guide ...

Page 2: ...ick Reference Telephone Functions 2 II Quick Reference Telephone Commands 3 III Important Notes Regarding the Voice Mail System 5 IV Accessing Your Message Center Inbox 5 V Changing Your Name Recording 6 VI Changing Your Outgoing Voice Mail Message 7 VII Accessing Voice Mail Messages 7 VIII Replying to a Voice Mail Message 8 IX Forwarding a Voice Mail Message 10 X Sending a Voice Mail Message 10 X...

Page 3: ...e Cisco 79XX Phones Analog Phones 635 Crosskeys Office Park Fairport NY 14450 Toll Free 1 866 ALLWORX 585 421 3850 www allworx com 2006 InSciTek Microsystems Inc All rights reserved Allworx is a registered trademark of InSciTek Microsystems All other names may be trademarks or registered trademarks of their respective owners Revised September 26 2006 Page 1 ...

Page 4: ...ss FLASH dial number hang up Conference Call Establish call with first party press Hold select second call appearance and dial another party press Conference press the call appearance of the first party Establish call with first party pPress Confrn dial second party announce conference and press Confrn to establish 3 way conference Establish call with first party Press FLASH dial 33 wait for dial ...

Page 5: ...pport 402 Overhead Paging Activates overhead paging system Once activated user can make an announcement via their phone that is transmitted to the overhead paging system Overhead paging system is a 3rd party product attached to the Allworx 420 421 Do Not Disturb Turns on Do Not Disturb for handset Turns off Do Not Disturb for handset 45 Forward Calls Forwards calls to an extension in the range 100...

Page 6: ...2006 InSciTek Microsystems Inc All rights reserved Allworx is a registered trademark of InSciTek Microsystems All other names may be trademarks or registered trademarks of their respective owners Revised September 26 2006 Page 4 9 Access Outside Line Non Restricted Accesses an outside line for local or long distance calling ...

Page 7: ...ess 0 or to reach another user press 123 IV Accessing Your Message Center Inbox 1 Dial 6 Extension or Press Message Button From any telephone dial 6 followed by your primary extension number or press the Messages button from an Allworx feature phone KEY NOTES a When calling from outside the organization you can access your VM box by reaching the auto attendant and dialing 6 followed by your primar...

Page 8: ...ange the recording of your name 3 To change your outgoing message recording 4 To change the maximum recording time for messages 5 To change your password To listen to these choices again 3 Select Option 2 The system will play your current name recording for your review and offer from the following options Options Function 2 To change your name recording 3 To review your name recording To return to...

Page 9: ...going message 3 To review your outgoing message To return to the previous menu To listen to these choices again KEY NOTES a Callers can transfer to another extension after leaving a message by pressing and a new extension number 0 to reach the operator to reach a different extension b Callers can skip your outgoing greeting by pressing during the greeting VII Accessing Voice Mail Messages 1 Log in...

Page 10: ...ge 7 7 To rewind the message 10 seconds 8 8 To advance the message forward 10 seconds To return to the previous menu To listen to these choices again To direct to another extension including the operator 0 110 etc KEY NOTES a During message playback instead of waiting for the entire message to finish you must press preceding each command option for example to delete a message during playback press...

Page 11: ...www allworx com 2006 InSciTek Microsystems Inc All rights reserved Allworx is a registered trademark of InSciTek Microsystems All other names may be trademarks or registered trademarks of their respective owners Revised September 26 2006 Page 9 To cancel sending your message To listen to these choices again ...

Page 12: ...pted to record a message to precede the forwarded message Record your message at the beep then press the key when you have finished X Sending a Voice Mail Message To record and send a new message to multiple users or Message Aliases 1 Log into your message inbox 6 your extension number then enter password 2 Select Option 3 The system will prompt you to enter the first extension number or Alias num...

Page 13: ...r system settings 3 Select Option 5 Then select option 5 to change your password 4 Enter New Password Your password must be al least 4 digits long Follow the prompts to enter and confirm your new password KEY NOTE a Same password is used to retrieving voice mail via your Allworx e mail client XII Changing Your Presence via Telephone 1 Log into your message inbox 6 your extension number then enter ...

Page 14: ... is included on your Allworx welcome summary sheet Transfer to Internal Extension from Voice mail Main Menu After logging into the Voice mail System 61 Password the caller now has the option of transferring to any internal extension The caller does this from the main menu Press 1 to listen to messages Press 2 by dialing plus the extension number This feature does not have a prompt within the syste...

Page 15: ...vised September 26 2006 Page 13 This functionality is useful for someone who wants external callers to be able to transfer to someone else if necessary For example when Mary is on the road she could record her voice mail greeting to say Hi this is Mary I am traveling today If you need to speed to someone immediately please dial 100 to reach Jack otherwise leave a message at the beep It is recommen...

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