Phone and Voicemail Guide
635 Crosskeys Office Park • Fairport, NY 14450 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2006 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks
or registered trademarks of their respective owners.
Revised: September 26, 2006
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XIII. Changing the Maximum Recording Time for Voice Messages
1.
Log into your message inbox
. (6 & your extension number, then enter password)
2.
Select Option 4
. Select option 4 to change your message center system settings.
3.
Select Option 4.
Then select option 4. Your current message recording time will then be announced. To
change the maximum message length, enter a new value between 30 and 120 seconds followed by the # key.
XIV. Other Useful Hints
Business Directory
. Your business directory, including the company phone list, shared folders, and online
documentation is available online by pointing a browser to:
1. This will either be the IP address of your server on your local area network or the host name of the server.
2. Your system administrator can give you this address and it is included on your Allworx welcome summary
sheet.
Transfer to Internal Extension from Voice mail Main Menu
. After logging into the Voice mail System (61## +
Password), the caller now has the option of transferring to any internal extension. The caller does this from the main
menu (Press 1 to listen to messages, Press 2 …) by dialing * plus the extension number. This feature does not have a
prompt within the system.
For an example, Mary calls her Voice Mail from home. She listens to three new messages and then decides she
needs to leave a message for John. Mary enters *101 and is immediately transferred to John.
Transfer to Internal Extension after Reaching Callee’s Voice mail
. While listening to the callee’s voice mail
greeting (“Hi, I am not here right now, please leave a message after the beep…”), the caller can transfer to any
internal extension by dialing * + the extension number.
For an example, Mary calls into work and reaches the Auto Attendant and dials extension 101. She reaches John’s
extension but he is not at his desk so his voice mail answers. Mary decides she would rather talk to Jim instead of
leaving John a voice mail so she dials *102 and is immediately transferred to Jim’s extension.
In addition, Mary could have left John a message before transferring to Jim’s extension. Mary’s message for John
would be sent first and then she would be transferred to Jim.
