Phone and Voicemail Guide
635 Crosskeys Office Park • Fairport, NY 14450 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2006 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be trademarks
or registered trademarks of their respective owners.
Revised: September 26, 2006
Page 3
II. Quick Reference – Telephone Commands
Listed below are the commands you can access via your telephone keypad.
Command
What Does It Do?
###
Dial an Extension
Dials another user at a local extension, where ### is a 3 digit
extension number such as 123.
3###
Access Voice Mail Box
Directly accesses a user’s voice mail box. May be used to leave
a message or transfer a caller to target VM box.
*33
Conference Call
(analog phones only)
Conference call setup on analog phones only. (Connect to first
party, FLASH, *33, dial second party, FLASH to create
conference).
350 –
399,34000-
34999
Speed Dials – Company wide
Accesses company-wide Speed Dial numbers. (Defined by
system administrator, available on Intranet site).
431-439
Auto Attendants
Accesses Auto Attendants. Auto Attendant automatically plays.
This can used when transferring caller into specific auto
attendant (e.g. customer support).
402
Overhead Paging
Activates overhead paging system. Once activated user can
make an announcement, via their phone, that is transmitted to
the overhead paging system. Overhead paging system is a 3
rd
party product attached to the Allworx.
420/421
Do Not Disturb
Turns on
Do Not Disturb
for handset/Turns off
Do Not Disturb
for handset.
45###
Forward Calls
Forwards calls to an extension in the range 100-199.
450
Cancel Call Forwarding
Cancels Call Forwarding.
460-469
Group Paging
Pages a pre-defined group of handsets/users (460 is all page).
6###
Retrieve Voice Mail
Accesses the Voice Mail Message Center. System will require
user to enter password to listen & respond to their voice mail
messages.
440#
Call Queue’s - Enter
Enter a Call Queue. Dial 4400 to enter the first Call Queue, 4401 to
enter the second Call Queue etc. There are 9 Call Queues.
441#
Call Queue’s - Retrieve
Retrieve a call from the Call Queue. Dial 4410 to retrieve a call from
the first Call Queue, 4411 to retrieve a call from the second Call
Queue, etc.
700
Park
Parks a call (Attended Transfer to x700, listen to parked
location, complete transfer).
701-709
Park - Retrieve
Retrieves a call parked from park locations 701-709.
7###
Answer Ringing Phone
User can answer another ringing phone from their handset by
selecting 7 & the ringing phone’s extension.
78 + pin
code
Access Outline Line -
Restricted
Accesses an outside line via a pin code-restricted handset.
