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Chapter 4: Troubleshooting

84

Verify that the power from the power source is within the operating 
specifications of the power supply module, listed in “Power 
Specifications” on page 88.

Replace the power supply module.

Problem 4:

 The FAN LED in the LED panel is amber.

Solution:

 A fan in the power supply module has failed. Replace the 

module.

Problem 5:

 One or both power supply modules shutdown.

Solution:

 Try the following:

Check to be sure that the chassis is not overheating. Verify that it has 
adequate ventilation and that the fans on the power supply modules 
and the ventilation vents on the front panel of the chassis are 
unobstructed.

Verify that the module is not connected to two high-power x610 
Switches or one low-power and one high-power switch. It may have 
shutdown because the power requirements of the switches exceeded 
its power reserves. A power supply module can support two low-power 
switches or one high-power switch at a time.

Problem 6:

 You are unable to install a second module in the chassis 

because the faceplates of the new and existing modules do not align.

Solution:

 The faceplates of the power supply modules are keyed to 

prevent the installation of incompatible modules in the chassis. You may 
not install the AT-PWR250 Power Supply Module in the same chassis as 
the AT-PWR800 or AT-PWR1200 Module. For more information, refer to 
“Power Supply Modules” on page 19.

Problem 7:

 The chassis is not providing PoE+ power to an PoE+ x610 

Series switch.

Solution:

 Try the following:

Verify that the x610 Series switch supports the PoE+ feature. The 
model name on the front panel of the switch should contain the letters 
“POE+.” Switches whose model names do not include the letters do 
not support PoE+.

Verify that the AT-RPS-CBL1.0 cable from the x610 Series switch is 
securely connected to RPS port 2 or 4, PoE+/System, on the chassis.

Verify that the chassis has a power supply for the RPS port to which 
the switch is connected. For example, if the switch is connected to 
RPS port 4, slot B of the chassis has to contain either an AT-PWR800 
or AT-PWR1200 Module.

Summary of Contents for AT-PWR1200

Page 1: ...613 001498 Rev B AT RPS3000 Redundant Power Supply AT RPS3000 AT PWR250 AT PWR800 AT PWR1200 Installation Guide 2179...

Page 2: ...espective owners Allied Telesis Inc reserves the right to make changes in specifications and other information contained in this document without prior written notice The information provided herein i...

Page 3: ...es uses and can radiate radio frequency energy and if not installed and used in accordance with this instruction manual may cause harmful interference to radio communications Operation of this equipme...

Page 4: ...d Safety Statements Important The indicates that translations of the safety statement are available in the PDF document Translated Safety Statements posted on the Allied Telesis website at www alliedt...

Page 5: ...ration Examples 25 Low power Switches 25 High power Switches 28 PoE Switches 30 Invalid Configurations 33 Choosing a Power Supply Module 36 Non PoE Switches 36 PoE Switches 37 Power Module Combination...

Page 6: ...es Switch 65 Powering On the Power Supply Modules 69 Chapter 3 Removing Power Supply Modules 75 Removing the AT RPS CBL1 0 Cable 76 Removing an AC Power Supply Module 78 Chapter 4 Troubleshooting 83 A...

Page 7: ...Modules Providing Up to 780 Watts with Full Redundancy 38 Figure 24 Two AT PWR1200 Modules for 780 to 1560 Watts with Limited Redundancy 39 Figure 25 Example of x610 Series Switches and AT RPS3000 Cha...

Page 8: ...LED Panel 73 Figure 56 Loosening the Thumbscrews that Secure the AT RPS CBL1 0 Cable to the AT RPS3000 Chassis 76 Figure 57 Removing the AT RPS CBL1 0 Cable from the AT RPS3000 Chassis 77 Figure 58 Ra...

Page 9: ...figurations of Low and High power Switches for a Power Supply Module 24 Table 5 Power Supply Module Combinations for PoE Switches 40 Table 6 Module A and B Ports LEDs 43 Table 7 Power Module Status LE...

Page 10: ...Tables 10...

Page 11: ...PS3000 Chassis The chassis is a modular power supply system for the x610 Series of Layer 3 Gigabit Ethernet switches This preface contains the following sections Document Conventions on page 12 Where...

Page 12: ...tions Note Notes provide additional information Caution Cautions inform you that performing or omitting a specific action may result in equipment damage or loss of data Warning Warnings inform you tha...

Page 13: ...ation Guide 13 Where to Find Web based Guides The installation and user guides for all of the Allied Telesis products are available for viewing in portable document format PDF from our web site at www...

Page 14: ...arranty information refer to the Allied Telesis web site at www alliedtelesis com support Returning Products Products for return or repair must first be assigned a return materials authorization RMA n...

Page 15: ...on page 16 Power Supply Modules on page 19 System Power and Power for PoE on page 21 Low power and High power Switches on page 24 Configuration Examples on page 25 Choosing a Power Supply Module on pa...

Page 16: ...ches the chassis acts as the active power source for the switches whose own internal non removable power supplies function as backup modules For PoE switches the chassis acts as a redundant power supp...

Page 17: ...h a blank panel over the power supply slots RPS Connectors The four RPS connectors which connect the chassis to up to four x610 Series switches are paired with the power supply slots RPS 1 and 2 ports...

Page 18: ...se ports to deliver system power to PoE and non PoE switches Figure 5 RPS Ports The PoE System ports provide PoE power and system power provided that the power modules and the switches support PoE For...

Page 19: ...versions of the AT PWR250 Module The AC module is supported in the PoE x610 Switches and AT RPS3000 Chassis The DC module is only supported in the PoE x610 Switches It is not supported in the AT RPS30...

Page 20: ...o power supply modules You may install one or two modules The power supply modules may be the same model or different models There are some combinations of power supply modules however that are not su...

Page 21: ...dundant state The active source of system power is different for non PoE and PoE x610 Series switches Non PoE switches use the power modules in the AT RPS3000 Chassis as their primary active power sou...

Page 22: ...gh power Switches on page 24 The switch and chassis do not display the active or redundant status of a power supply module You may use the LEDs and switch s management software to determine whether a...

Page 23: ...s for the chassis two modules provide PoE power along with system power to the PoE switches They are the AT PWR800 and AT PWR1200 Modules These modules can provide PoE power to just one switch at a ti...

Page 24: ...This table lists the valid and invalid configurations of low and high power switches for the power modules Caution A power supply module that is connected to an invalid configuration may overload and...

Page 25: ...PoE model the power supply module in slot A can be any of the three available power modules including the AT PWR800 and AT PWR1200 Modules The three modules may be used to provide system power to PoE...

Page 26: ...AULT 100 240 VAC 12A MAX AT PNL800 1200 100 240 VAC 12A MAX POWER SUPPLY RPS READY RPS INPUT 12V 21A MAX WARNING This unit may have more than one power input To reduce the risk of electric shock disco...

Page 27: ...YSTEM PoE SYSTEM SYSTEM MODULE B MODULE A A A AT PWR800 DC OUT FAULT 100 240 VAC 12A MAX AT PWR800 DC POWER FAULT 100 240 VAC 12A MAX 100 240 VAC 12A MAX POWER SUPPLY RPS READY RPS INPUT 12V 21A MAX W...

Page 28: ...witches are supported by separate power supply modules with the AT x610 48Ts Switch supported by the module in slot A and the AT x610 48Ts XSwitch powered by the module in slot B If the chassis stops...

Page 29: ...reduce the risk of electric shock disconnect both A C and RPS inputs before servicing unit 100 240 VAC 12A MAX POWER SUPPLY RPS READY RPS INPUT 12V 21A MAX WARNING This unit may have more than one pow...

Page 30: ...PoE power because the AT RPS3000 Chassis supplements the PoE power from the switch s internal power supply thus allowing for more powered devices on the switch The AT PWR800 and AT PWR1200 Modules ca...

Page 31: ...dundant system power and active PoE power B B 1 2 3 4 SYSTEM PoE SYSTEM PoE SYSTEM SYSTEM MODULE B MODULE A A A AT PWR800 DC OUT FAULT 100 240 VAC 12A MAX AT PWR800 DC POWER FAULT 100 240 VAC 12A MAX...

Page 32: ...t B and two more low power PoE and non PoE switches B B 1 2 3 4 SYSTEM PoE SYSTEM PoE SYSTEM SYSTEM MODULE B MODULE A A A AT PWR800 DC OUT FAULT 100 240 VAC 12A MAX AT PNL800 1200 100 240 VAC 12A MAX...

Page 33: ...before servicing unit 100 240 VAC 12A MAX 100 240 VAC 12A MAX POWER SUPPLY RPS READY RPS INPUT 12V 21A MAX WARNING This unit may have more than one power input To reduce the risk of electric shock di...

Page 34: ...page 28 100 240 VAC 12A MAX POWER SUPPLY RPS READY RPS INPUT 12V 21A MAX WARNING This unit may have more than one power input To reduce the risk of electric shock disconnect both A C and RPS inputs b...

Page 35: ...21A MAX WARNING This unit may have more than one power input To reduce the risk of electric shock disconnect both A C and RPS inputs before servicing unit 100 240 VAC 12A MAX POWER SUPPLY RPS READY R...

Page 36: ...of electric shock disconnect both A C and RPS inputs before servicing unit 100 240 VAC 12A MAX POWER SUPPLY RPS READY RPS INPUT 12V 21A MAX WARNING This unit may have more than one power input To redu...

Page 37: ...two AT PWR800 Modules to provide up to 960 watts as shown in Figure 22 on page 38 The drawback to this approach is that PoE redundancy extends only to 480 watts the power supplied by a single power m...

Page 38: ...the needs of all the devices B B 1 2 3 4 SYSTEM PoE SYSTEM PoE SYSTEM SYSTEM MODULE B MODULE A A A AT PWR800 DC OUT FAULT 100 240 VAC 12A MAX AT PNL800 1200 POWER SUPPLY RPS READY RPS INPUT 12V 21A M...

Page 39: ...can be different The example shows a chassis that is supporting three switches two of which are low power and one is high power B B 1 2 3 4 SYSTEM PoE SYSTEM PoE SYSTEM SYSTEM MODULE B MODULE A A A A...

Page 40: ...ave more than one power input To reduce the risk of electric shock disconnect both A C and RPS inputs before servicing unit POWER SUPPLY RPS READY RPS INPUT 12V 21A MAX WARNING This unit may have more...

Page 41: ...PWR1200 None 0 to 780 watts No 7 AT PWR1200 AT PWR250 None 0 to 780 watts Yes 8 AT PWR1200 AT PWR800 0 to 480 watts 481 to 1260 watts Yes 9 AT PWR1200 AT PWR1200 0 to 780 watts 781 to 1440 watts Yes...

Page 42: ...Ports LEDs The LEDs in the Module A Ports section of the LED panel provide information about the status of RPS ports 1 and 2 which receive their power from the power supply module in slot A Figure 27...

Page 43: ...d in this table B B 1 2 3 4 SYSTEM PoE SYSTEM PoE SYSTEM SYSTEM MODULE B MODULE A A A AT PWR800 DC OUT FAULT 100 240 VAC 12A MAX AT PWR800 DC OUT FAULT 2157 100 240 VAC 12A MAX Table 6 Module A and B...

Page 44: ...d the power supply module is powered on Amber The RPS port is not connected to an x610 Series switch Off This LED state indicates one of the following The RPS port is disabled The power supply slot is...

Page 45: ...le is below the normal operating range either because the module is failing or the input voltage from the AC power source is below the normal operating range Off The module is not receiving any AC pow...

Page 46: ...AT PWR800 DC OUT FAULT 100 240 VAC 12A MAX AT PWR800 DC OUT FAULT 100 240 VAC 12A MAX DC OUT FAULT 100 240 VAC 12A MAX 2162 Table 8 Power Module LED LED State Description DC OUT FAULT Green The DC ou...

Page 47: ...or disconnecting the RPS cable Review the following before turning off an RPS port on the chassis Turning off an RPS port stops the transmission of system power The switch that is connected to the RP...

Page 48: ...provide PoE power The AT PWR800 and AT PWR1200 Modules may be used to supply system power to two low power switches or one high power switch They may also be used to provide 480W or 780W respectively...

Page 49: ...ation on page 52 Unpacking the AT RPS3000 Chassis and Power Supply Modules on page 54 Selecting a Location for the AT RPS3000 Chassis in the Equipment Rack on page 57 Installing the AT RPS3000 Chassis...

Page 50: ...ing or disconnecting the LAN cables E1 Warning Do not work on equipment or cables during periods of lightning activity E2 Warning Power cord is used as a disconnection device To de energize equipment...

Page 51: ...nt temperature of the rack environment may be greater than the room ambient temperature Therefore consideration should be given to installing the equipment in an environment compatible with the manufa...

Page 52: ...the AT PWR1200 Power Supply Module in North America verify that the AC power source has an NEMA 5 20R receptacle The power cord that comes with the AT PWR1200 Power Supply Module for installations in...

Page 53: ...moisture or water Make sure the site is a dust free environment Use dedicated power circuits or power conditioners to supply reliable electrical power to the network devices Do not install the device...

Page 54: ...ly modules Note You should retain the original packaging material in the event you need to return the unit to Allied Telesis AT RPS3000 Chassis The shipping container for the AT RPS3000 Chassis should...

Page 55: ...tems in the shipping containers of the power supply modules One AT PNL800 1200 Blank Panel Blank shipping panel pre installed on the power supply slots on the back panel Table 9 AT RPS3000 Chassis Com...

Page 56: ...5 20R receptacle Note There are AC and DC versions of the AT PWR250 Module The AC module is supported in the PoE x610 Switches and the AT RPS3000 Chassis The DC module is only supported in the PoE x6...

Page 57: ...R PRODUCT STATUS FAULT MASTER RPS PWR PRES MSTR L A L A 1 2 STACK BUSY READY FAULT x610 24Ts 4 6 8 10 12 2 16 18 20 22R 24R 14 3 5 1 7 9 11 13 15 17 19 21R 23R 22 SFP 23 21 24 1000 100 FDX HDX COL SD...

Page 58: ...uded with chassis Flat head screwdriver not provided Cross head screwdriver not provided Four standard equipment rack screws not provided Warning The chassis may be heavy and awkward to lift Allied Te...

Page 59: ...welve bracket screws included with the unit The illustration shows the only way in which the brackets may be positioned on the chassis Figure 37 Attaching the Equipment Rack Brackets 5 Have another pe...

Page 60: ...00 Chassis and Power Supply Modules 60 Note The chassis and x610 Series switches must be within one meter of each other in the equipment rack to accommodate the AT RPS CBL1 0 cables 6 Go to Installing...

Page 61: ...e slot until the tabs with the captive screws are flush with the back panel of the chassis If you are installing only one power supply module you may install it in either slot Light pressure may be re...

Page 62: ...e installed the module in the chassis The unit is not hot swappable and may be damaged if it is installed while it is powered on 2152 A A AT PWR800 DC OUT FAUL T 100 2 40 VAC 12A MAX A A AT PWR1200 DC...

Page 63: ...rting the two ends into the holes on the power socket The AT PWR1200 Module does not come with a power cord retaining clip Figure 42 Installing a Power Cord Retaining Clip 5 To install a second power...

Page 64: ...nit Use the AT PNL250 Blank Panel if the chassis has either of the AT PWR250 Power Supply Modules or the AT PNL800 1200 Blank Panel if the chassis contains the AT PWR800 or AT PWR1200 Power Supply Mod...

Page 65: ...G A A AT PWR800 DC OUT FAUL T POWER SUPPLY RPS READ Y RPS INPU T WAR NING This unit may have more than one powe r input To reduc e the risk of elect ric shoc k disco nnec t both A C and RPS input s be...

Page 66: ...panel of the AT RPS3000 Chassis examine the CABLE LED that corresponds to the port to which you will connect the cable If the LED is off go to the next step If the LED is green press the On Off butto...

Page 67: ...Attaching the connector at an angle may cause an electrical short that might damage the device Figure 48 Connecting the AT RPS CBL1 0 Cable to the AT RPS3000 Chassis B B 1 2 3 4 SYS TEM PoE SYS TEM P...

Page 68: ...ws Figure 49 Securing the AT RPS CBL1 0 Cable to the AT RPS3000 Chassis 6 Repeat this procedure to connect additional x610 Series switches to the AT RPS3000 Chassis B B 1 2 3 4 SYSTE M PoE SYSTE M PoE...

Page 69: ...raise the power cord retaining clip on the power supply module Figure 50 Raising the Power Cord Retaining Clip 2 Connect the AC power cord to the AC socket on the power supply module as shown in Figu...

Page 70: ...appropriate power source Refer to Appendix A Technical Specifications on page 87 for the power specifications of the power supply modules B B 1 2 3 4 SYSTE M PoE SYSTE M PoE SYSTE M SYSTE M MODULE B M...

Page 71: ...etaining Clip 6 In the POWER MODULE STATUS section of the LED panel shown in Figure 54 on page 72 examine the FAN and DC OUT LEDs of the power supply module you just powered on Both LEDs should be gre...

Page 72: ...examine the LOAD and CABLE LEDs of the two ports that receive power from the power supply module The LOAD and CABLE LEDs of RPS ports that are connected to x610 Series switches should be green If the...

Page 73: ...1 2 3 4 SYSTEM PoE SYSTEM PoE SYSTEM SYSTEM MODULE B MODULE A A A AT PWR800 DC OUT FAULT 100 240 VAC 12A MAX AT PWR800 DC OUT FAULT 100 240 VAC 12A MAX 2156 B B 1 2 3 4 SYSTEM PoE SYSTEM PoE SYSTEM S...

Page 74: ...supply modules repeat this procedure to power on the second module Warning This unit might have more than one power source To reduce the risk of electric shock disconnect all power cords before servi...

Page 75: ...r 3 Removing Power Supply Modules Here are the procedures for removing power supply modules from the AT RPS3000 Chassis Removing the AT RPS CBL1 0 Cable on page 76 Removing an AC Power Supply Module o...

Page 76: ...connect the cable from RPS port 3 on the AT RPS3000 Chassis check the CABLE LED for port 3 If the LED is on press the port s On Off button to disable the port Caution Never connect or disconnect an RP...

Page 77: ...hat secure the cable to the RPS port on the x610 Series switch 5 Remove the cable from the RPS port on the switch Caution Be sure to remove the RPS cable squarely and evenly from the connector on the...

Page 78: ...the AT PWR250 or AT PWR800 Module raise the power cord retaining clip on the power supply module Figure 58 Raising the Power Cord Retaining Clip B B 1 2 3 4 SYSTE M PoE SYSTE M PoE SYSTE M SYSTE M MOD...

Page 79: ...rom the chassis while it is powered on If the chassis has two power modules you do not have to power off the second module unless you are planning to remove it B B 1 2 3 4 SYSTE M PoE SYSTE M PoE SYST...

Page 80: ...wer and control pins on the backplane connectors if you roughly pull the module from the unit 5 To install a new power supply module perform the procedure Installing a Power Supply Module on page 61 B...

Page 81: ...Blank Panel if the chassis contains the AT PWR250 Power Supply Module or the AT PNL800 1200 Blank Panel if it has the AT PWR800 or AT PWR1200 Power Supply Module Figure 62 Installing the Slot Cover 7...

Page 82: ...Chapter 3 Removing Power Supply Modules 82...

Page 83: ...ing a different device into it Try replacing the power cord Verify that the power from the power source meets the operating specifications of the power supply module listed in Power Specifications on...

Page 84: ...at a time Problem 6 You are unable to install a second module in the chassis because the faceplates of the new and existing modules do not align Solution The faceplates of the power supply modules ar...

Page 85: ...y module in the LED panel If the LED is amber one or both fans in the module are not functioning properly If this occurs the module continues to provide system power on both of its RPS ports but stops...

Page 86: ...Chapter 4 Troubleshooting 86...

Page 87: ...7 in x 5 8 in x 12 1 in Weight AT RPS3000 Chassis 4 2 kg 9 3 lb AT PWR250 Module AC 1 5 kg 3 3 lb AT PWR800 Module 1 8 kg 3 9 lb AT PWR1200 Module 2 2 kg 4 8 lb Recommended Minimum Ventilation on All...

Page 88: ...12 A maximum 50 60 Hz AT PWR1200 Module AC 100 240 VAC 16 A maximum 50 60 Hz Certifications EMI Emissions FCC Class A EN55022 Class A EN61000 3 2 EN61000 3 3 VCCI Class A CISPR Class A C TICK CE EMC...

Page 89: ...stem Ports Table 11 lists the pin signals for the RPS 1 and 3 System ports Table 11 RPS 1 and 3 System Ports Pin Description P1 Ground 12V return P2 12V P3 Reserved P4 Reserved 1 12V remote sense 2 Re...

Page 90: ...S 2 and 4 PoE System Ports Pin Description P1 12V return P2 12V P3 56V P4 56V return 1 12V remote sense 2 Reserved 3 RPS status 4 Reserved 5 12V remote sense 6 RPS power good 7 Reserved 8 56V load sha...

Page 91: ...AT RPS3000 Redundant Power Supply Installation Guide 91 17 PoE negative remote sense Table 12 RPS 2 and 4 PoE System Ports Pin Description...

Page 92: ...Appendix A Technical Specifications 92...

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