Allied Telesis AT-IE510-28GSX-80, Installation Manual

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Chapter 11
Troubleshooting
This chapter contains suggestions on how to troubleshoot the switch if a
problem occurs.
Note
For further assistance, contact Allied Telesis Technical Support at
www.alliedtelesis.com/support .
Problem 1: The Switch ID LED on the front of the switch is off.
Solutions: The unit is not receiving power. Try the following:

Verify that the DC connectors are wired correctly and the DC
circuits are powered on. For instructions, refer to Chapter 5,
“Wiring the DC Connectors” on page 61.

Try connecting the unit to another power source.

Verify that the voltage from the power source is within the required
levels for your region.
Problem 2: All the port LEDs are off even though the ports are connected
to active network devices.
Solution: The switch may be operating in the low power mode. To toggle
on the LEDs, press the eco-friendly button on the front panel of the switch.
You may also toggle the LEDs off and on with the ECOFRIENDLY LED
and NO ECOFRIENDLY LED commands in the command line interface.
Problem 3: The SHOW STACK command is not displaying all the
switches in the stack.
Solutions: One or more switches cannot join the stack. Try the following:

Verify that the stacking transceivers in the S1 and S2 slots of the
switches are properly cabled. The stacking cables must cross over
to different slots on the switches. For instructions, refer to Chapter
9, “Cabling the Stacking Ports” on page 95.

Verify that the transceivers are fully inserted into the S1 and S2
slots.

Verify that the TwinAx direct connect cables or SFP+ transceivers
in slots S1/27 and S2/28 are from Allied Telesis. The switches will