ALLIANCE YWNE52PP113CW01 Troubleshooting Manual Download Page 23

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203562

Troubleshooting

12. Washer Fills, Motor Hums

TLW426S

Washer fills, motor hums
in wash portion of cycle.

Advance control

to spin. Close

lid to run

the spin step of the cycle.

Does machine

start to spin?

Does pulley

rotate

clockwise?

Yes

Does

pulley rotate in

counter-clockwise

direction

(spin) only?

Replace transmission.

Unplug

machine.

Remove front

panel. Rotate main
drive pulley in both

directions. Does

pulley freely

rotate in both

directions?

Replace
control
only.

Yes

Does motor hum
in wash and spin

portions of cycle?

Unplug

machine.

Remove front

panel. Rotate main
drive pulley in both

directions. Is pulley

locked in both

directions?

Something
is jammed in
pump. Clean
or replace
pump.

Yes

Check breakes
for proper operation
Replace if needed.

Yes

Replace
motor.

Motor checks OK and
pump is clear.

Yes

TLW426S

Summary of Contents for YWNE52PP113CW01

Page 1: ...www alliancelaundry com Troubleshooting Part No 203562 August 2015 Home Topload Washers Refer to page 5 for Model Numbers TLW23C ...

Page 2: ......

Page 3: ...Slow Hot Fill or Warm Fill is Too Cold 17 10 Water Fill Does Not Stop At Proper Level Fill Error Er FL Overflow Error Er OF 18 11 Er PS on the display Pressure sensor error 19 12 Washer Fills Motor Hums 21 13 Cycle Does Not Advance 22 14 Motor Does Not Run tP 23 15 No Agitation 25 16 Constant Agitation 26 17 Washer Overheats Cycles On Motor Thermal Protector Switch Actuator Kicks In And Out tP 27 ...

Page 4: ...01 LWNE52WP543RW01 and YWNE52SP543RW01 46 33 Normal ECO Cycle 46 34 Delicate Cycle 47 35 All Other Cycles 48 Section 9 Cycle Sequence Charts Model LWNA52SP113TW01 49 36 Normal ECO Cycle 49 37 Delicate Cycle 50 38 All Other Cycles 51 Section 10 Cycle Sequence Charts All Other Models 52 39 Normal ECO Cycle 52 40 Delicate Cycle 53 41 All Other Cycles 54 Section 11 Internal Wiring of Washer Motor Swit...

Page 5: ...s IMPORTANT The word IMPORTANT is used to inform the reader of specific procedures where minor machine damage will occur if the procedure is not followed NOTE The word NOTE is used to communicate installation operation maintenance or servicing information that is important but not hazard related In the interest of safety some general precautions relating to the operation of this machine follow Fai...

Page 6: ...res Alliance Laundry Systems also recommends contacting an authorized technician and using authorized factory parts To reduce the risk of electric shock fire explosion serious injury or death Disconnect electric power to the washer before servicing Never start the washer with any guards panels removed Whenever ground wires are removed during servicing these ground wires must be reconnected to ensu...

Page 7: ...WNA52SP113TW01 LWNE52PP113TW01 LWNE52PP113ZW01 LWNE52PP303SW01 LWNE52SP103ZW01 LWNE52SP113FQ01 LWNE52SP113FW01 LWNE52SP113TW01 LWNE52SP113ZW01 LWNE52SP303AW01 LWNE52SP303BW01 LWNE52SP303EW01 LWNE52SP303NW26 LWNE52SP303SW01 LWNE52SP303UW01 LWNE52SP303ZW01 LWNE52SP543RW01 LWNE52SP543ZW01 LWNE52WP113FW01 LWNE52WP113TW01 LWNE52WP303ZW01 LWNE52WP543RW01 LWNE52WP543ZW01 YWNE52PP113CW01 YWNE52SP303EW01 Y...

Page 8: ...3562 Copyright Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT Introduction How Your Washer Works TLW422S Electronic Control Agitator Outer Tub Mixing Valve Washtub Transmission Motor Pump Output Board ...

Page 9: ... After the wash agitation is completed and a short pause occurs the control advances into the first spin During spin the motor reverses turning in the clockwise direction to spin the water out of the washtub The combination of water washtub and load weight cause the drive belt tension on the idler side of the belt to overtake the idler spring pressure allowing the belt to become slack on the oppos...

Page 10: ...om whom the machine was purchased or contact Alliance Laundry Systems at 920 748 3950 for the name and address of the nearest authorized parts distributor For technical assistance call 920 748 3121 Nameplate Location When calling or writing about your product be sure to mention model and serial numbers Model and serial numbers are located on nameplate s as shown W429SE1B ...

Page 11: ...illiary Output Control Type tL All Off None Off Off Off Control Firmware Major XX All Off None Off Off Off Output Board ob All Off None Off Off Off Control Level XX All Off None Off Off Off CCB Region Display Cycle Confirm XX All Off None Off Off Off Control Dip Switches XX All Off None Off Off Off Keypad Test PX or XX All Off None Off Off Off Display Test 8 8 All On None Off On Off High Speed Spi...

Page 12: ...ng to test This step will only advance automatically once specified water levels are reached Table 1 Function Keys Entry state Enter Exit Software Version Display Mode 7 8 Start Mode Enter Output Board Version Display 3 14 Start Mode Rapid Advance 7 13 Run Mode Enter Exit Audit Display Mode 3 9 Start Mode Enter Motor Thermal Protect Counter 7 9 Start Mode Enter Production Test Mode 2 7 Start Mode ...

Page 13: ...Fill Agitate cycle steps count as one Rapid Advance step 4 Control Version Display a To display the software version press keypads 7 and 8 at the same time b To display the output board version press keypads 3 and 14 at the same time 5 Low Water Level on High Fill Setting a If there is an instance of a low water level on the highest fill setting check that the high setting water level is between 1...

Page 14: ...se No Yes Is the mixing valve screen or screen in outer end of fill hose nearest water supply faucet clogged No Disconnect hot fill hose and clean or replace screen Yes No Is there voltage output from output board to the Hot Solenoid at H4 8 and H4 1 Is there voltage at the Hot Solenoid Replace output board Check wiring from output board to water valve Is Hot Solenoid inoperative Replace valve Yes...

Page 15: ...203562 13 Copyright Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT Troubleshooting No Hot Water Er FL TLW456S 1 ...

Page 16: ... or screen in outer end of fill hose nearest water supply faucet clogged No Disconnect cold fill hose and clean or replace screen Yes Is there voltage at the output board to the Cold Solenoid at H4 7 and H4 1 No Replace output board No No Replace valve Is Cold Solenoid inoperative Yes Yes Yes No TLW458S No Yes Is pressure hose clogged or damaged Remove and clean or replace hose Is there voltage to...

Page 17: ...203562 15 Copyright Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT Troubleshooting No Cold Water Er FL TLW456S 1 ...

Page 18: ... Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT Troubleshooting 8 No Warm Water Er FL There is no warm water Is there no hot water Refer to Paragraph 1 Yes Is there no cold water No Refer to Paragraph 2 Yes TLW328S ...

Page 19: ...ow Check water pressure Recommended water pressure is 20 to 120 psi Yes TLW378S Are mixing valve screens plugged with debris Clean or replace screens Yes No No Yes Unit is filling properly Recent new mandates from the Department of Energy DOE call for certain efficiencies to be met by all washer manufacturers which require the use of a different fill valve to meet these requirements No modificatio...

Page 20: ...e Test valve and replace if inoperative Yes Was there a siphoning action started in washer causing water to be siphoned from washer during cycle due to end of drain hose being lower than cabinet top of washer Install 562P3 Siphon Break Kit Yes Is there water in pressure hose Blow air through hose to remove water or replace hose Yes Is there broken loose shorted or incorrect wiring Refer to appropr...

Page 21: ...ace pressure sensor Clear blockage Replace pressure sensor hose Is the pressure sensor harness damaged Is the pressure bulb or the sensor tube plugged Is the pressure sensor hose cracked If the Er PS error is still displayed then replace the front end control NOTE The pressure sensor can be tested by pressing both the 4 and 14 keypads refer to Figure 1 at the same time while the machine is filling...

Page 22: ...20 203562 Copyright Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT Troubleshooting Er PS on the display Pressure sensor error TLW456S 1 ...

Page 23: ...e direction spin only Replace transmission No Unplug machine Remove front panel Rotate main drive pulley in both directions Does pulley freely rotate in both directions Replace control only Yes Does motor hum in wash and spin portions of cycle Unplug machine Remove front panel Rotate main drive pulley in both directions Is pulley locked in both directions Something is jammed in pump Clean or repla...

Page 24: ...oaded and motor thermal overload been tripped Control is designed to stop under these conditions Motor thermal proctor reset time may vary depending upon the reason for washer overload however it should reset within 15 minutes Check to ensure washer was not overloaded with clothes Yes Is circuit breaker to washer tripped disconnecting power to washer Reset circuit breaker No Yes Control is designe...

Page 25: ...s section to check start switch and start windings TLW461S No Electronic control Test the output board for voltage to the motor Yes No Is there broken loose or incorrect wiring Refer to appropriate wiring diagram Yes Refer to appropriate wiring diagram for correct wiring Yes Is motor dead won t run Refer to Test Procedures section to check switch and windings Yes Is there a bind in upper or lower ...

Page 26: ...24 203562 Copyright Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT Troubleshooting Motor Does Not Run tP TLW456S 1 ...

Page 27: ...edly refer to Paragraph 9 Yes Is there a bind in pump Replace pump No Yes Close lid or test switch and replace if inoperative Is there broken loose or incorrect wiring Refer to appropriate wiring diagram Yes Is lid open or lid switch inoperative No Yes Is transmission assembly inoperative Repair or replace transmission assembly Yes Is drive belt broken or loose Replace belt No Yes Are pauses part ...

Page 28: ...nstant Agitation Constant agitation Is output control board inoperative Test control and replace if inoperative Yes Is there shorted or incorrect wiring No Refer to appropriate wiring diagram Yes TLW450S Is transmission assembly inoperative Repair or replace transmission assembly No Yes TLW450S ...

Page 29: ...cessive belt tension Replace belt and or idler spring Yes Is there a bind in upper or lower bearing Replace bearing Yes Is there a bind in water pump No Replace pump Yes Is voltage incorrect Contact local utility company or have a qualified electrician check power supply TLW338S No Are brake pads binding Free binding pads or replace pads Yes Repair or replace transmission Yes Is there a bind in tr...

Page 30: ...d windings Yes Is there no clearance between brake pads and discs Replace pads and brake assembly TLW463S Wait two or three minutes for overload protector to reset If protector cycles repeatedly refer to Paragraph 9 Yes Is there a bind in pump Replace pump Yes Close lid or test switch and replace if inoperative Yes Is there broken loose or incorrect wiring Refer to appropriate wiring diagram Yes I...

Page 31: ...203562 29 Copyright Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT Troubleshooting Slow Spin Or No Spin TLW456S 1 ...

Page 32: ...mmary paragraph Constant spin Is there shorted or incorrect wiring Refer to appropriate wiring diagram Yes TLW464S Is there excessive wear on brake pads or missing brake pads Replace brake pads and brake assembly Yes Washtub does not stop spinning within seven seconds after lid is opened Replace brake pads and brake assembly No No Yes Is lid switch inoperative Replace lid switch No Yes TLW464S ...

Page 33: ...ed Yes Is control inoperative No Test control and replace if inoperative Yes Are motor switch functions inoperative Refer to Motor Test Procedure section to check switch functions TLW465S No Wait two or three minutes for overload protector to reset If protector cycles repeatedly refer to Paragraph 8 Yes Has brake transmission or motor locked up and will not turn Check that all these components are...

Page 34: ...32 203562 Copyright Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT Troubleshooting Washer Stops In Cycle Quits After A Couple Loads Is Intermittent tP TLW456S 1 ...

Page 35: ... belt and or idler spring Yes Is there a bind in upper or lower bearing Replace bearing Yes Is there a bind in water pump No Replace pump Yes Is voltage incorrect Contact local utility company or have a qualified electrician check power supply TLW338S No Are brake pads binding Free binding pads or replace pads Yes Repair or replace transmission Yes Is there a bind in transmission Yes No No No ...

Page 36: ...er tub does not empty Is drain hose kinked Straighten hose Yes Is there an obstruction in outer tub outlet hose Remove obstruction Yes TLW339S Is water pump inoperative Replace pump Yes Is drain hose out of hose retainer clip in back of cabinet Remove washer front panel and install drain hose into hose retainer clip in back of cabinet No No No Yes TLW339S ...

Page 37: ...t leveling legs Yes Is base damaged washer was dropped Replace base assembly TLW357S No Are cabinet screws incorrect or loose Replace with correct screws or tighten Yes Is friction ring broken Replace friction ring Yes Relocate washer or support floor to eliminate weak or spongy condition Yes Is washer installed on weak spongy carpeted or built up floor Yes No No No Is there lubricant on pivot dom...

Page 38: ...and seal kit assembly Yes Is there a hole in outer tub Replace outer tub Yes Is pressure hose or accumulator leaking No Replace pressure hose and or accumulator Yes Is tub to pump hose leaking at clamp Tighten clamp TLW341S No Is there an obstruction in drain causing water to come over top of outer tub cover Remove obstruction Yes Replace gasket Yes Is outer tub cover gasket leaking Yes No No No ...

Page 39: ...ed fill hoses Filter screens plugged No voltage from output board to the water valve refer to appropriate schematic Low water pressure Open Faucet Straighten fill hoses Clean or replace filter screens Check for voltage refer to serial plate from the output board to the water valves and if voltage is present at output board then check for voltage refer to serial plate at the water valve If there is...

Page 40: ...er level is dropping during the leak detection step if enabled Check mixing valve for leaks Er and Sd Slow Drain Detection Error The machine is taking longer to drain than a preset time if enabled Check the tub and drain for leaks Er and nr Drive Not Ready Error Output board is not ready within one minute Replace the output board To clear this error the machine must be powered down Ed and XX Outpu...

Page 41: ... not tight washer will not remain stationary during operation NOTE Improper installation installation on carpet or flexing of a weak floor will cause excessive vibration IMPORTANT Do not slide washer across floor once leveling legs have been extended as legs and base could become damaged 27 Belt Agitate And Spin No belt adjustment is required To reduce the risk of electric shock fire explosion ser...

Page 42: ...ected to ensure that the washer is properly grounded W003 WARNING WARNING Disconnect electric power to washer before performing the following steps W188 Meter Connections Reading Should Be If Not 1 Ground to Each Other Terminal Open Terminal shorted to ground 2 White to Yellow Closed Open thermal overload 3 Red to Brown 2 8 Ohms Start winding open or resistance too high or too low 4 Blue to White ...

Page 43: ...s These readings DO NOT necessarily indicate mixing valve failure To reduce the risk of electric shock fire explosion serious injury or death Disconnect electric power to the washer before servicing Never start the washer with any guards panels removed Whenever ground wires are removed during servicing these ground wires must be reconnected to ensure that the washer is properly grounded W003 WARNI...

Page 44: ...d Spray Agitate Soak Agitate Soak Agitate Soak Agitate Soak Drain Spin Spray Spin 4 00 16 00 14 00 12 00 10 00 30 00 16 00 14 00 12 00 10 00 30 00 16 00 14 00 12 00 10 00 30 00 16 00 14 00 12 00 10 00 10 00 2 00 1 00 0 46 2 45 Off L H H H H Off H H H H Off H H H H Off H H H H Off Off L L L H W C TC TC Rinse Pause Spin Spray Spin Spray Spin Pause 0 10 0 05 0 46 1 00 0 46 1 00 0 10 OFF L L L L L OFF...

Page 45: ...otor Water Valve Temperature Third Rinse Select Models Fill Agitate Pause Drain Spin Fill Agitate Pause Drain Spin 4 00 3 00 0 10 2 00 3 00 4 00 3 00 0 10 2 00 3 00 Off H Off Off H Off H Off Off H TC TC Final Spin Spin 7 00 H Default Time 2 50 00 Available on Select Models Default Rinse will become a full tub rinse if either Second Rinse or Third Rinse is selected ...

Page 46: ...tate Soak Agitate Soak Drain Spin Spray Spin 4 00 0 40 0 30 0 20 0 10 3 20 2 20 1 20 0 50 0 40 0 30 0 20 0 10 3 20 2 20 1 20 0 50 0 40 0 30 0 20 0 10 3 20 2 20 1 20 0 50 2 00 1 00 0 50 2 45 Off L L L L Off L L L L L L L Off L L L L L L L Off L L L Off L L L H W C TC TC Rinse Fill Agitate Pause Drain Spin 4 00 3 00 0 10 2 00 3 00 Off L Off Off L TC Second Rinse Fill Agitate Pause Drain Spin 4 00 3 ...

Page 47: ...0 9 00 7 00 5 00 Off H H H H Off Off L L L 13 00 11 00 9 00 7 00 Off H H H H Off Off L L L 8 00 6 00 5 00 4 00 Off H H H H Off Off L L L 6 00 5 00 4 00 3 00 Off H H H H Off Off L L L 13 00 11 00 9 00 7 00 Off L L L L Off Off L L L H W C TC Rinse Fill Agitate Pause Drain Spin 4 00 3 00 0 10 2 00 3 00 Off H Off Off H Off H Off Off H Off H Off Off L Off H Off Off H Off L Off Off H TC Second Rinse Fil...

Page 48: ...Temperature Prewash Fill Agitate Pause Spin 4 00 6 00 0 10 3 00 Off H Off H H W TC Wash Fill Agitate Soak Agitate Soak Agitate Pause Spin Spray Spin 4 00 13 00 12 00 11 00 3 00 25 00 13 00 12 00 11 00 3 00 25 00 13 00 12 00 11 00 3 00 0 10 1 00 0 50 2 45 Off H H H H Off H H H H Off H H H H Off L L L H W TC TC Rinse Fill Agitate Pause Spin 4 00 3 00 0 10 3 00 Off H Off H TC Second Rinse Fill Agitat...

Page 49: ...0 Off L Off L H W TC Wash Fill Agitate Soak Agitate Soak Agitate Soak Spin Spray Spin 4 00 0 40 0 30 0 20 0 10 3 20 2 20 1 20 0 50 0 40 0 30 0 20 0 10 3 20 2 20 1 20 0 50 0 40 0 30 0 20 0 10 3 20 2 20 1 20 0 50 1 00 0 50 2 45 Off L L L L Off L L L L L L L Off L L L L L L L Off L L L L L L H W TC TC Rinse Fill Agitate Pause Spin 4 00 3 00 0 10 3 00 Off L Off L TC Second Rinse Fill Agitate Pause Spi...

Page 50: ...mp Prewash Fill Agitate Pause Spin 4 00 6 00 0 10 3 00 Off H Off H Off H Off L H W TC Wash Fill Agitate Pause Spin Spray Spin 4 00 0 10 1 00 0 50 2 45 11 00 9 00 7 00 5 00 Off H H H H Off L L L 8 00 6 00 5 00 4 00 Off H H H H Off L L L H W TC Rinse Fill Agitate Pause Spin 4 00 3 00 0 10 3 00 Off H Off H Off H Off L TC Second Rinse Fill Agitate Pause Spin 4 00 3 00 0 10 3 00 Off H Off H Off H Off L...

Page 51: ...ge Step Time Motor Water Valve Temperature Prewash Fill Agitate Pause Spin 4 00 4 00 0 10 3 00 Off H Off H H W TC Wash Fill Agitate Pause Spin Spray Spin Pause 4 00 11 00 9 00 7 00 5 00 0 10 1 00 0 44 2 45 0 10 Off H H H H Off L L L Off H W TC TC Second Rinse Fill Agitate Pause Spin 4 00 3 00 0 10 3 00 Off L Off H TC Final Spin Spin 9 00 H Default Time 25 00 ...

Page 52: ...C Wash Fill Agitate Soak Agitate Soak Agitate Soak Spin Spray Spin 4 00 0 40 0 30 0 20 0 10 3 20 2 20 1 20 0 50 0 40 0 30 0 20 0 10 3 20 2 20 1 20 0 50 0 40 0 30 0 20 0 10 3 20 2 20 1 20 0 50 1 00 0 50 2 45 Off L L L L Off L L L L L L L Off L L L L L L L Off L L L L L L H W TC TC Rinse Fill Agitate Pause Spin 4 00 3 00 0 10 3 00 Off L Off L TC Second Rinse Fill Agitate Pause Spin 4 00 3 00 0 10 3 ...

Page 53: ...Agitate Pause Spin 4 00 6 00 0 10 3 00 Off L Off H Off L Off L H W TC Wash Fill Agitate Pause Spin Spray Spin 4 00 0 10 1 00 0 50 2 45 11 00 9 00 7 00 5 00 Off L L L L Off L L L 8 00 6 00 5 00 4 00 Off L L L L Off L L L H W TC Rinse Fill Agitate Pause Spin 4 00 3 00 0 10 3 00 Off L Off H Off L Off L TC Second Rinse Fill Agitate Pause Spin 4 00 3 00 0 10 3 00 Off L Off H Off L Off L TC Final Spin 5...

Page 54: ...f H H W C TC Prewash Fill Agitate Pause Spin 4 00 6 00 0 10 3 00 Off H Off H H W C TC Wash Fill Agitate Pause Spin Spray Spin 4 00 11 00 9 00 7 00 5 00 0 10 1 00 0 44 2 45 Off H H H H Off L L L H W C TC TC Rinse Pause Spin Spray Spin Spray Spin Pause 0 10 0 05 0 30 1 00 0 30 1 00 0 10 OFF L L L L L OFF TC TC Second Rinse Fill Agitate Pause Spin 4 00 3 00 0 10 3 00 Off H Off H TC Third Rinse Select...

Page 55: ... Soak Agitate Soak Spin Spray Spin 4 00 0 40 0 30 0 20 0 10 3 20 2 20 1 20 0 50 0 40 0 30 0 20 0 10 3 20 2 20 1 20 0 50 0 40 0 30 0 20 0 10 3 20 2 20 1 20 0 50 1 00 0 50 2 45 Off L L L L Off L L L L L L L Off L L L L L L L Off L L L L L L H W C TC TC Rinse Fill Agitate Pause Spin 4 00 3 00 0 10 3 00 Off L Off L TC Second Rinse Fill Agitate Pause Spin 4 00 3 00 0 10 3 00 Off L Off L TC Third Rinse ...

Page 56: ...n Spray Spin 4 00 0 10 1 00 0 50 2 45 11 00 9 00 7 00 5 00 Off H H H H Off L L L 13 00 11 00 9 00 7 00 Off H H H H Off L L L 8 00 6 00 5 00 4 00 Off H H H H Off L L L 6 00 5 00 4 00 3 00 Off H H H H Off L L L 13 00 11 00 9 00 7 00 Off L L L L Off L L L H W C TC Rinse Fill Agitate Pause Spin 4 00 3 00 0 10 3 00 Off H Off H Off H Off H Off H Off L Off H Off H Off L Off H TC Second Rinse Fill Agitate...

Page 57: ...c power to the washer before servicing Never start the washer with any guards panels removed Whenever ground wires are removed during servicing these ground wires must be reconnected to ensure that the washer is properly grounded W003 WARNING MOTOR ASSEMBLY 1 Speed Motors White W310SE3A Brown Blue Yellow Red R W BR BU Y P AUX RED WHITE RUN START G Y BU BR W R 4P M YELLOW BROWN BLUE YELLOW OVERLOAD...

Page 58: ...rvicing Never start the washer with any guards panels removed Whenever ground wires are removed during servicing these ground wires must be reconnected to ensure that the washer is properly grounded W003 WARNING MOTOR ASSEMBLY 2 Speed Motors W311SE3B Wire Harness Connection Block White Brown Blue Yellow Violet Red R P Y BU BR W AUX RED WHITE G Y BU BR W R 4P M YELLOW BROWN BLUE VIOLET YELLOW 6P M ...

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