Alienware P150G Service Manual Download Page 4

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Chapter 5: Troubleshooting...................................................................................................................69

Chapter 6: Getting help and contacting Alienware..............................................................................73

Summary of Contents for P150G

Page 1: ...Alienware x14 Service Manual Regulatory Model P150G Regulatory Type P150G001 P15G002 P150G003 January 2022 Rev A00...

Page 2: ...ntial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2022 Dell Inc or its subsidiaries A...

Page 3: ...over 26 Touchpad 27 Keyboard controller board 30 Speakers 32 Display assembly 35 System board 41 Fan and heat sink assembly 48 Headset port 52 I O board 55 Power button 57 Palm rest and keyboard assem...

Page 4: ...the Service Tag or Express Service Code of your Dell computer 69 System diagnostic lights 69 SupportAssist diagnostics 70 Recovering the operating system 71 WiFi power cycle 71 Drain residual flea pow...

Page 5: ...iance WARNING Disconnect your computer from all power sources before opening the computer cover or panels After you finish working inside the computer replace all covers panels and screws before conne...

Page 6: ...ction Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage Handle all static sensitive components in a static safe area...

Page 7: ...t arrived in The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the new part arrived in ESD sensitive devices should be rem...

Page 8: ...correct number of screws and correct screw type is restored when the component is replaced NOTE Some computers have magnetic surfaces Ensure that the screws are not left attached to such surfaces when...

Page 9: ...5 2 Fan and system board assembly M2x4 9 USB Type C port bracket M2x4 1 Fan and heat sink assembly M2x3 For computer shipped with NVIDIA GeForce RTX 3050 and 3050 Ti 9 For computer shipped with NVIDIA...

Page 10: ...and heat sink assembly 4 Display cable holder 5 Display cable bracket 6 System board 7 Wireless card 8 Battery 9 Keyboard controller board bracket 10 Keyboard controller board 11 Palm rest and keyboar...

Page 11: ...les representative for purchase options Disassembly and reassembly NOTE The images in this document may differ from your computer depending on the configuration you ordered Base cover Removing the bas...

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Page 14: ...e to work on the sides to open the base cover 4 Lift and slide the base cover off the palm rest and keyboard assembly 5 Disconnect the battery cable from the system board 6 Press and hold the power bu...

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Page 16: ...sembly Next steps 1 Follow the procedure in After working inside your computer Battery Lithium ion battery precautions CAUTION Exercise caution when handling Lithium ion batteries Discharge the batter...

Page 17: ...on batteries see Handling swollen Lithium ion batteries Removing the battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task CAUTION...

Page 18: ...xisting component before performing the installation process About this task The following image s indicate the location of the battery and provides a visual representation of the installation procedu...

Page 19: ...ask The following image s indicate the location of the wireless card and provides a visual representation of the removal procedure Steps 1 Remove the screw M1 6x1 8 that secures the wireless card brac...

Page 20: ...our computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Silkscreen marking Main White MAIN white triangle Auxiliary Black AUX black triangle 2 Align and pla...

Page 21: ...depends on the configuration ordered Supported card configurations Supported card configurations M 2 2230 solid state drive 2230 mounting bracket M 2 2280 solid state drive The following image s indi...

Page 22: ...ocation of the solid state drive and provides a visual representation of the installation procedure Steps 1 Align the notch on the solid state drive with the tab on the solid state drive slot 2 Slide...

Page 23: ...uters shipped with an M 2 2230 solid state drive NOTE The M 2 card supported on this slot depends on the configuration ordered Supported card configurations Supported card configurations M 2 2230 soli...

Page 24: ...alm rest and keyboard assembly Installing the M 2 2230 solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation process About t...

Page 25: ...Slide the solid state drive into the solid state drive slot 5 Slide the solid state drive thermal shield into the solid state drive slot 6 Align the screw hole on the solid state drive thermal shield...

Page 26: ...epresentation of the removal procedure Steps 1 Remove the two screws M2 5x6 5 that secure the rear I O cover to the palm rest and keyboard assembly 2 Firmly grasp the sides of your computer with both...

Page 27: ...the palm rest and keyboard assembly and snap it into place 2 Replace the two screws M2 5x6 5 that secure the rear I O cover to the palm rest and keyboard assembly Next steps 1 Install the base cover...

Page 28: ...secure the touchpad to the palm rest and keyboard assembly 5 Remove the three screws M1 6x1 8 that secure the touchpad to the palm rest and keyboard assembly 6 Slide the touchpad from the guides on th...

Page 29: ...he five silver screws M1 6x1 8 with larger heads indicated in red need to be secured along the top side of the touchpad while the three black screws M1 6x1 8 with smaller heads need to be secured alon...

Page 30: ...oller board and provides a visual representation of the removal procedure Steps 1 Remove the three screws M1 6x1 5 that secure the keyboard controller board bracket to the palm rest and keyboard assem...

Page 31: ...ou are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the keyboard controller board and p...

Page 32: ...e keyboard controller board and palm rest and keyboard assembly 8 Replace the three screws M1 6x1 5 that secure the keyboard controller board bracket to the keyboard controller board and palm rest and...

Page 33: ...assembly 5 Remove the four screws M1 6x1 8 that secure the left speaker and right speaker to the palm rest and keyboard assembly 6 Lift the right and left speaker along with its cable off the palm re...

Page 34: ...er to the palm rest and keyboard assembly 3 Route the speaker cable through the routing guides on the palm rest and keyboard assembly 4 Adhere the tape that secures the speaker cable to the areas etch...

Page 35: ...ide your computer 2 Remove the base cover 3 Remove the rear I O cover About this task NOTE The display assembly is a Hinge Up Display HUD and cannot be further disassembled The following image s indic...

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Page 37: ...bar separating the two slits in the middle of the display holder 8 Remove the six screws M2 5x5 that secure the display assembly to the palm rest and keyboard assembly 9 Slide the display cable from...

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Page 40: ...nd rear I O cover NOTE Slide the display cable under the plastic strip between the palm rest and keyboard assembly and rear I O cover to correctly install the display assembly Failing to do so will da...

Page 41: ...the dotted line is not aligned properly flip the display cable holder back over and adjust its position so that the triangles are properly aligned 9 Place the display cable holder on the slot on the p...

Page 42: ...er button cable 6 Wireless card slot 7 Speaker cable 8 Battery cable 9 Keyboard controller board cable 10 Solid state drive slot 11 Right fan cable The following image s indicate the location of the s...

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Page 44: ...ort cable from the system board 7 Open the latch and disconnect the power button cable from the system board 8 Disconnect the speaker cable from the system board 9 Open the latch and disconnect the ke...

Page 45: ...nductive metal particles come into contact with the surface of the system board it will cause the an electrical short when the computer is turned on NOTE Before returning the faulty system board Adher...

Page 46: ...11 Right fan cable The following image s indicate the location of the system board and provides a visual representation of the installation procedure 46...

Page 47: ...stem board assembly to the palm rest and keyboard assembly 9 Slide the keyboard controller board cable into the connector on the system board and close the latch to secure the cable 10 Connect the spe...

Page 48: ...ery 4 Remove the wireless card 5 Remove the M 2 2230 solid state drive or M 2 2280 solid state drive as applicable 6 Remove the rear I O cover 7 Follow the procedure from step 1 to step 17 in Removing...

Page 49: ...ly over 3 In the reverse sequential order 9 8 7 6 5 4 3 2 1 remove the nine screws M2x3 that secure the fan and heat sink assembly to the system board NOTE For computer shipped with NVIDIA GeForce RTX...

Page 50: ...the system board it will cause the an electrical short when your computer is powered on Installing the fan and heat sink assembly Prerequisites If you are replacing a component remove the existing com...

Page 51: ...stallation procedure Steps 1 Align and place the fan and heat sink assembly on the system board 2 Align the screw holes on the fan and heat sink assembly to the screw holes on the system board 3 In th...

Page 52: ...nstall the rear I O cover 3 Install the M 2 2230 solid state drive or M 2 2280 solid state drive as applicable 4 Install the wireless card 5 Install the battery 6 Install the base cover 7 Follow the p...

Page 53: ...f the removal procedure Steps 1 Peel the headset port cable from the palm rest and keyboard assembly 2 Turn the palm rest and keyboard assembly over 3 Remove the screw M1 6x3 that secures the headset...

Page 54: ...to the slot on the palm rest and keyboard assembly 2 Adhere the headset port into the slot on the palm rest and keyboard assembly 3 Replace the screw M1 6x3 that secures the headset port to the palm r...

Page 55: ...d NOTE The system board can be removed and installed along with the heat sink This simplifies the removal and installation procedure and avoids breaking the thermal bond between the system board and h...

Page 56: ...on the I O board with the screw holes on the palm rest and keyboard assembly 5 Replace the two screws M2x3 that secure the I O board to the palm rest and keyboard assembly Next steps 1 Follow the proc...

Page 57: ...bond between the system board and heat sink About this task The following image s indicate the location of the power button and provides a visual representation of the removal procedure Steps 1 Remove...

Page 58: ...dure and avoids breaking the thermal bond between the system board and heat sink 2 Install the rear I O cover 3 Install the M 2 2230 solid state drive or M 2 2280 solid state drive as applicable 4 Ins...

Page 59: ...he palm rest and keyboard assembly and provides a visual representation of the removal procedure Steps After performing the pre requisites you are left with the palm rest and keyboard assembly NOTE Th...

Page 60: ...removed and installed along with the heat sink This simplifies the removal and installation procedure and avoids breaking the thermal bond between the system board and heat sink 4 Install the keyboard...

Page 61: ...Drivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ 000123347 61...

Page 62: ...Moves to the previous field Down arrow Moves to the next field Enter Selects a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list...

Page 63: ...SSD device information of the computer M 2 PCIe SSD 2 Display the M 2 PCIe SSD device information of the computer AC Adapter Type Displays the type of AC adapter System Memory Displays the size of mem...

Page 64: ...ustom charge start and stop Default Adaptive Advance Battery Charge Configuration Set the battery charge settings with a preselected custom charge start and stop Default Adaptive Power on LID open Sel...

Page 65: ...Security Mitigations Table It allows the system firmware to confirm to the OS that certain security best practices have been implemented in the System Management Mode SMM software Default Disabled Fir...

Page 66: ...l of security for the data on your computer CAUTION Anyone can access the data stored on your computer if it is not locked and left unattended NOTE System and setup password feature is disabled Assign...

Page 67: ...change the System and or Setup password reenter the new password when prompted If you delete the System and or Setup password confirm the deletion when prompted 5 Press Esc and a message prompts you...

Page 68: ...n screen instructions For more information see knowledge base article 000124211 at www dell com support Updating the BIOS using the USB drive in Windows Steps 1 Follow the procedure from step 1 to ste...

Page 69: ...a battery gets stuck in a device as a result of swelling do not try to free it as puncturing bending or crushing a battery can be dangerous Do not attempt to reassemble a damaged or swollen battery in...

Page 70: ...o memory or RAM Random Access Memory detected 2 4 Memory or RAM Random Access Memory failure 2 5 Invalid memory installed 2 6 System board or chipset error 2 7 Display failure SBIOS message 3 1 Coin c...

Page 71: ...ure may be performed The following procedure provides the instructions on how to conduct a WiFi power cycle NOTE Some ISPs Internet Service Providers provide a modem router combo device Steps 1 Turn o...

Page 72: ...NOTE For more information about performing a hard reset see the knowledge base article 000130881 at www dell com support 72...

Page 73: ...uniquely identified by a Service Tag or Express Service Code To view relevant support resources for your Dell computer enter the Service Tag or Express Service Code at www dell com support For more in...

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