72 | Troubleshooting
Product specific problems
Specific
symptoms
What you
experience
Possible solutions
Screen image
is too small
Image is
centered on
screen, but
does not fill
entire viewing
area
• Reset the monitor to factory settings.
Cannot adjust
the monitor
with the
buttons on the
rear panel
OSD does not
appear on the
screen
• Turn off the monitor, unplug the power
cord, plug it back, and then turn on the
monitor.
No Input
Signal when
user controls
are pressed
No picture, the
LED light is
white
• Check the signal source. Ensure the
computer is not in the power saving mode
by moving the mouse or pressing any key on
the keyboard.
• Check whether the signal cable is plugged
in properly. Re-plug the signal cable if
necessary.
• Reset the computer or video player.
The picture
does not fill the
entire screen
The picture
cannot fill the
height or width
of the screen
• Due to different video formats (aspect
ratio), the monitor may display in full screen.
• Run the built-in diagnostics.
