Alienware AW2521H User Manual Download Page 5

Page: 5 / 75

Built-in diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Common problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Product specific problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Universal Serial Bus (USB) specific problems. . . . . . . . . . . . 74

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

FCC notices (U.S. only) and other regulatory



information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Contact Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
EU product database for energy label and product

information sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Summary of Contents for AW2521H

Page 1: ...Alienware AW2521H Monitor User s Guide Model AW2521H Regulatory model AW2521Hb...

Page 2: ...mage to hardware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights rese...

Page 3: ...video modes 17 Preset display modes 17 Electrical specifications 18 Physical characteristics 19 Environmental characteristics 20 Pin assignments 21 Plug and Play capability 22 Universal Serial Bus US...

Page 4: ...ing message 53 Setting the maximum resolution 55 Using the tilt swivel and vertical extension 56 Tilt and swivel extensions 56 Vertical extension 57 Rotating the display 57 Rotate clockwise 58 Rotate...

Page 5: ...lems 69 Product specific problems 72 Universal Serial Bus USB specific problems 74 Appendix 75 FCC notices U S only and other regulatory information 75 Contact Dell 75 EU product database for energy l...

Page 6: ...ays be sure that your monitor is electrically rated to operate with the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse ef...

Page 7: ...any component is missing contact Dell technical support For more information see Contact Dell NOTE Some components may be optional and may not ship with your monitor Some features or media may not be...

Page 8: ...try DisplayPort cable DisplayPort to DisplayPort Mini DisplayPort to DisplayPort cable USB 3 2 Gen1 5 Gbps upstream cable enables the USB ports on the monitor Quick Setup Guide Safety Environmental an...

Page 9: ...d USB 5 Gbps USB 3 2 Gen1 Type A downstream charging port and 3 SuperSpeed USB 5 Gbps USB 3 2 Gen1 Type A downstream ports Plug and play capability if supported by your system On Screen Display OSD ad...

Page 10: ...ferent Alienware recommends that users experiment with the different modes to find the setting that is right for them Identifying parts and controls Front view Label Description Use 1 Cable management...

Page 11: ...el Description Use 1 Ambient light sensor Detects ambient light and adjusts the brightness of the display accordingly For more information see Ambient Light Sensor Back view Back view without monitor...

Page 12: ...warranty information 4 Cable management clips 2 To organize the cables neatly 5 Stand release button Releases the stand from the monitor 6 VESA mounting holes 100 mm x 100 mm behind VESA Cover Wall mo...

Page 13: ...cable shipped with your monitor 2 HDMI port HDMI 1 Connect your computer with the HDMI cable 3 HDMI port HDMI 2 Connect your computer with the HDMI cable 4 DisplayPort Connect your computer with Disp...

Page 14: ...this port 6 Headphone port Connect the headphone or speakers CAUTION Increasing the audio output beyond 50 on the volume control or equalizer may increase the output voltage on the headphones thereby...

Page 15: ...cd m typical Contrast ratio 1000 to 1 typical Faceplate coating Anti glare with 3H hardness Backlight LED edgelight system Response time 1 ms gray to gray in Extreme Mode 2 ms gray to gray in Super Fa...

Page 16: ...with 1 USB 3 2 Gen1 5 Gbps upstream port 4 x USB 5 Gbps USB 3 2 Gen1 downstream port including 1 port which supports power charging Connectivity 1 x DisplayPort version 1 4 rear 2 x HDMI port version...

Page 17: ...36 60 65 640 x 480p 31 48 60 25 18 720 x 480p 31 5 60 27 03 720 x 576p 31 25 50 27 1280 x 720p 50 Hz 37 5 50 74 25 1280 x 720p 60 Hz 45 60 74 25 1920 x 1080p 24 Hz 27 24 74 25 1920 x 1080p 50 Hz 56 25...

Page 18: ...ance per differential pair AC input voltage frequency current 100 VAC to 240 VAC 50 Hz or 60 Hz 3 Hz 1 2 A typical Inrush current 120 V 40 A max at 0 C cold start 220 V 80 A max at 0 C cold start Powe...

Page 19: ...racteristics Model AW2521H Signal cable type Digital HDMI 19 pins cable is not included Digital DisplayPort 20 pins Universal Serial Bus USB 9 pins NOTE Dell monitors are designed to work optimally wi...

Page 20: ...condensing Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum 283 2 BTU hour maximum 78 48 BTU hour typical Width 465 2 mm 18 32 in Depth 251 9 mm 9 92 in Weight Weight with...

Page 21: ...yPort connector Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 1...

Page 22: ...DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT Plug and Play capability You can connect the monitor to any Plug and Play compatible system The monitor automatically provides the computer...

Page 23: ...Max each port High speed 480 Mbps 4 5 W Max each port Full speed 12 Mbps 4 5 W Max each port NOTE This monitor is Super Speed USB 5 Gbps USB 3 2 Gen1 compatible Up to 2 A on USB downstream port with b...

Page 24: ...port the port with icon supports up to 2 A fast charging capability if the device is BC1 2 compatible NOTE SuperSpeed USB 5 Gbps USB 3 2 Gen1 functionality requires a SuperSpeed USB 5 Gbps USB 3 2 Ge...

Page 25: ...onitor for long periods of time we suggest you to 1 Set the distance of the screen between 20 to 28 in 50 70 cm from your eyes 2 Blink frequently to moisten your eyes or wet your eyes with water after...

Page 26: ...n a proper posture Vary your work activities Try to organize your work so that you do not have to sit and work for extended periods of time Try to stand or get up and walk around at regular intervals...

Page 27: ...omputer and the monitor Disconnect all cables from the monitor Place the monitor in the original box with the original packing materials Hold the bottom edge and the side of the monitor firmly without...

Page 28: ...lean your anti static screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner a...

Page 29: ...y other source follow the set up instructions that were included with the stand CAUTION The following steps are important to protect your curved screen Do follow the instructions below to finish up th...

Page 30: ...riser directly on the display back panel Doing so may damage the pogo pins on the stand due to misalignment 6 Carefully insert the tabs on the stand riser into the slots on the display back cover and...

Page 31: ...cable management slot on the stand NOTE The USB 3 2 Gen 1 5 Gbps cables and HDMI cable are not shipped with your display they are sold separately 10 Connect the required cables to the monitor NOTE De...

Page 32: ...or turn on the monitor until you are instructed to do so 11 Hold the stand riser and lift the monitor carefully then place it on a flat surface CAUTION Hold the stand riser firmly when lifting the mo...

Page 33: ...onnecting the computer WARNING Before you begin any of the procedures in this section follow the Safety instructions NOTE Do not connect all cables to the computer at the same time NOTE The images are...

Page 34: ...ay an image see Common problems Removing the monitor stand NOTE To prevent scratches on the display when removing the stand ensure that the monitor is placed on a soft clean surface NOTE The following...

Page 35: ...e monitor 35 5 Disconnect the cables from the monitor and slide them out through the cable management slot on the stand riser 6 Press and hold the stand release button 7 Lift the stand up and away fro...

Page 36: ...emove the monitor stand See Removing the monitor stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting...

Page 37: ...n left right to toggle between options 3 Press the joystick button again to confirm the settings and exit Joystick Description When the OSD menu is on press the button to confirm the selection or save...

Page 38: ...ssing the menu system 2 To exit the OSD main menu 3 To specify a desired color mode from a preset list 4 To directly access the Brightness Contrast adjustment sliders 5 To directly access the Dark Sta...

Page 39: ...D Status Bar appears to let you know the current settings of some OSD functions Using the On Screen Display OSD menu Accessing the menu system Icon Menu and submenus Description Game Use this menu to...

Page 40: ...ettings for your gaming needs ComfortView Decreases the level of blue light emitted from the screen to make viewing more comfortable for your eyes WARNING The possible long term effects of blue light...

Page 41: ...the game starts Select an option from the time interval list to keep you aware of the remaining time Frame Rate Selecting On allows you to display the current frames per second when playing games The...

Page 42: ...to intelligently adjust the backlights Mode 0 Ideal for gameplay When the monitor is processing the HDR content this is the default setting Mode 1 Suitable for hybrid usage of playing games and gener...

Page 43: ...s level or move the joystick left to decrease the brightness level min 0 max 100 Contrast Adjust Brightness first and then adjust Contrast only if further adjustment is necessary Move the joystick rig...

Page 44: ...ignals that may be connected to your monitor DP Select the DP input when you are using the DisplayPort DP connector Press the joystick button to confirm the selection HDMI 1 Select the HDMI 1 or HDMI...

Page 45: ...his menu to adjust the LED light settings for the Power button Alienware logo and the light stripe on the stand Before making any adjustments select any or all of these 3 zones from the submenus The i...

Page 46: ...lighting color for the selected area select On and move the joystick to highlight the Custom Color option Then you can make a selection from the list of 20 available colors by moving the joystick up...

Page 47: ...127 255 0 13 76 255 0 14 0 255 0 15 0 255 25 16 0 255 63 17 0 240 240 18 0 63 255 19 0 25 255 20 0 0 255 No R G B To turn off the AlienFX lights select Off NOTE These functions are only available when...

Page 48: ...lect On the AlienFX lights of 3 zones glow and change colors in the sequence of the color spectrum red orange yellow green blue indigo and violet Reset AlienFX Lighting Resets all settings under the A...

Page 49: ...e default setting is Off NOTE Ensure that you have connected a wired wireless mouse directly to the designated USB port Monitoring Sensitivity Adjusts the monitoring sensitivity to Low Medium or High...

Page 50: ...ction is not available when connecting DP through a dongle hub NOTE When G SYNC is enabled in the NVIDIA Control Panel the message of G SYNC Mode is displayed If your system doesn t support G SYNC the...

Page 51: ...French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Select this option to change the menu transparency by moving the joystick up or down min 0 max 100 Timer Sets the...

Page 52: ...Display Info Displays the monitor s current settings Firmware Displays the firmware version of your monitor Service Tag Displays the Service Tag of your monitor The Service Tag is a unique alphanumer...

Page 53: ...her of the features mentioned above the message will not appear next time when you intend to change the settings of these features When you perform a factory reset the message will appear again Eco Mo...

Page 54: ...elected the following message appears When NVIDIA Reflex Latency Analyzer is turned On the following message appears When NVIDIA Reflex Latency Analyzer is On if a mouse is not directly plugged into t...

Page 55: ...ck Screen Resolution 3 Click the Dropdown list of the Screen Resolution and select 1920 x 1080 4 Click OK In Windows 10 1 Right click on the desktop and click Display settings 2 Click Advanced display...

Page 56: ...able only for attaching the stand that was shipped with your monitor If you are attaching a stand that you purchased from any other source follow the set up instructions that were included with the st...

Page 57: ...tends vertically up to 130 mm The figure below illustrates how to extend the stand vertically Rotating the display Before you rotate the display ensure it is completely extended vertically and complet...

Page 58: ...ll computer you require an updated graphics driver that is not included with this monitor To download the graphics driver go to www dell com support and see the Download section for Video Drivers for...

Page 59: ...Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an ATI graphics card select the Rotation tab and set the preferred rotation 4 If...

Page 60: ...tically installed The installation takes a few minutes to complete 2 Navigate to the program folder to ensure that the installation is successful Alternatively you can find the AWCC application in the...

Page 61: ...r a name in the text box to add a theme B Edit controls EDIT Provides options for you to customize lighting settings for your theme GO DIM Makes the light dimmer GO DARK Turns off the light C Theme co...

Page 62: ...tor Screen with the back view of monitor The following table describes the functions and features on the screen No Functions Descriptions H LIGHTING panel Use the controls in this panel to set up ligh...

Page 63: ...ing effects for details NOTE The Spectrum option is only available when you select All Zones to make lighting adjustments 7 Repeat step 5 and step 6 to make more configuration options available to you...

Page 64: ...eferred color from the color palette or the list of PRESET COLORS The selected color and its RGB color codes will be displayed on the right field NOTE To change the color use the up and down arrow but...

Page 65: ...st right click on it 3 Drag the BRIGHTNESS slider to adjust the lightness of the color 4 Drag the TEMPO slider to adjust the pulsing speed Color Descriptions The effect makes the LED light in a single...

Page 66: ...the list of PRESET COLORS The selected color and its RGB color codes will be displayed on the right field NOTE To change the color use the up and down arrow buttons beside the R G B boxes to edit the...

Page 67: ...itor self test by performing the following steps 1 Turn off both your computer and the monitor 2 Disconnect the video cable from the back of the computer To ensure proper Self Test operation disconnec...

Page 68: ...is unplugged and the monitor is in self test mode To run the built in diagnostics 1 Ensure that the screen is clean no dust particles on the surface of the screen 2 Press and hold Button 3 for five se...

Page 69: ...input source is selected in the Input Source menu No Video Power LED on No picture or no brightness Increase brightness and contrast controls in the Brightness Contrast menu Perform monitor self test...

Page 70: ...d contrast controls in the Brightness Contrast menu Geometric Distortion Screen not centered correctly Reset the monitor to factory settings Horizontal Vertical Lines Screen has one or more lines Rese...

Page 71: ...ter is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong Color Picture color not good Change the settings of the Preset Modes in the Game menu OSD depen...

Page 72: ...and then turn on the monitor No Input Signal when user controls are pressed No picture the LED light is white Check the signal source Ensure the computer is not in the power saving mode by moving the...

Page 73: ...d to the computer with the DP cable that came with the monitor Ensure that you have set the refresh rate to 360 Hz via your computer s control panel or NVIDIA control panel If your are playing games e...

Page 74: ...pherals working slowly or not working at all Check that your computer is Super Speed USB 5 Gbps USB 3 2 Gen1 capable Some computers have USB 3 2 USB 2 0 and USB 1 1 ports Ensure that the correct USB p...

Page 75: ...te located at www dell com regulatory_compliance Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 EU product database for energy label and product information sheet AW252...

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