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ORPORATE
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OLICY
Standard Warranty
Hardware
Alcatel warrants that the Hardware sold hereunder shall be free of defects in workmanship for a period of one (1) year from the Date of Shipment. In the event
that Alcatel receives notice from the Customer during the warranty period that any Hardware does not conform to this warranty, Alcatel, shall, at its sole
option, either repair or replace the non-conforming Hardware. If said notice is received within ninety (90) days of shipment from the Alcatel factory in 26801
West Agoura Road Calabasas, CA 91301, such replacement shall be “Next Business Day.” If said notice is received after ninety (90) days from shipping from
Alcatel, the Customer must ship the defective Hardware to Alcatel for repair. Such repair shall take no more than ten (10) business days. Cost of shipping to
Alcatel shall be at the Customer’s expense. Cost of shipping the repaired unit to the Customer shall be at Alcatel’s expense. Under the terms of any such
warranty, Hardware may be replaced with refurbished or new Hardware at Alcatel’s option.
For instructions on obtaining Return Material Authorization (RMA), which is required before Hardware under warranty can be returned to Alcatel, refer to
below.
Software
Alcatel warrants that the media on which the Software is recorded shall be free from defects in material and workmanship under normal use for a period of
ninety (90) days from the Date of Shipment. The Customer’s sole and exclusive remedy, and Alcatel sole and exclusive liability, shall be replacement of the
media in accordance with this limited warranty. The Customer shall be entitled to free Software upgrades (bug fixes and feature enhancements not listed as
separate cost options of the Alcatel price list) from the Alcatel website for the first ninety (90) days after shipment from Alcatel.
Technical Support
Online, phone, and email Technical Support is provided free of charge for a period of ninety (90) days from the Date of Shipment. Technical Support is
available online at the Alcatel website: www.alcatel.com, by phone at: 800 995 2696 (within the United States) or 800 995 4507 (outside the United States), or
by email at: [email protected].
Technical Support provides the following services:
Technical Support will assist the Customer in determining if problems encountered with Alcatel products are due to errors or limitations in the current
Alcatel operating system and advise the Customer on the availability of Software updates or workarounds.
Technical Support will provide assistance to the Customer regarding questions concerning the installation of Software updates and configuration questions
arising from Software updates.
Technical Support will work with the Customer to develop and implement appropriate network configurations.
Procedures
A product may only be returned with the prior written approval of Alcatel. Such approval shall reference a Return Material Authorization (RMA) number
issued by authorized Alcatel Technical Support personnel. To contact Alcatel Technical Support, call 800 995 2696 (within the United States) or 800 995 4507
(outside the United States), or email at [email protected]. Transportation costs, if any, incurred in connection with the return of a defective item to
Alcatel shall be borne by the Customer. Transportation costs incurred in connection with the re-delivery of a repaired or replaced item to the Customer shall
be borne by Alcatel. However, such costs shall be borne by the Customer if Alcatel reasonably determines that the product is not defective. If Alcatel
determines, in its sole discretion, that the allegedly defective product is not covered by the terms of the warranty provided hereunder, or that a warranty claim
is made after the warranty period, the cost of repair by Alcatel, including all shipping expenses, shall be reimbursed by the Customer. Alcatel, shall have no
liability with respect to data contained in any system returned to Alcatel.
For complete contact information for Alcatel, see
below.
Exclusions
The foregoing warranties and remedies are for the Customer’s exclusive benefit and are non-transferable. Any and all warranties shall be void regarding
System components that are damaged or rendered unserviceable by: (1) acts or omissions of non-Alcatel personnel; (2) misuse, theft, vandalism, fire, water,
or other peril; (3) alterations of or additions to the System or any element thereof performed by personnel not certified by Alcatel to perform such alterations
and additions or (4) the Customer’s failure to meet environmental specifications.
Non-Alcatel Products
In circumstances where a product not manufactured or created by Alcatel is sold by Alcatel hereunder to complete an order, the Customer’s sole remedy shall
be pursuant to the original manufacturer’s/licensor’s warranty to the Customer, to the extent permitted by the original manufacturer/licensor.
Disclaimer of Warranty
The limited warranties referred to in paragraphs above shall be in lieu of all other warranties whether expressed, implied, statutory, or otherwise. Alcatel
specifically disclaims any implied warranties of merchantability or fitness for a particular purpose.
