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Alcatel-Lucent OmniPCX Enterprise

Communication Server

Alcatel-Lucent 4059 IP Attendant Console

User Manual

Release 11.2 - October 2016

3EU19877ENAD Ed.01

Summary of Contents for 4059 IP

Page 1: ...Alcatel Lucent OmniPCX Enterprise Communication Server Alcatel Lucent 4059 IP Attendant Console User Manual Release 11 2 October 2016 3EU19877ENAD Ed 01...

Page 2: ...ibilities Product Limits Software Policy and Feature Lists please refer to the accurate documents published on the Business Partner Web Site In the interest of continued product development ALE Intern...

Page 3: ...all Handling 11 Attendant Set Characteristics in IP or Mixed IP Configurations 11 Set Types 12 Set Audio Devices 12 Selection between Handset and Headset Mode 12 Bluetooth Bonding Sequence 12 Bluetoot...

Page 4: ...g the Associated Alcatel Lucent 8 series Alcatel Lucent 9 series Set 25 Chapter 3 Attendant console operation Opening a Session 26 Implementing the Console Status 26 Methods for Calling a Number 26 Di...

Page 5: ...ltation Call 36 Broker Call 37 Barge In 37 Call Transfer Routing 38 Selecting the Transfer Type Automatic or Manual 38 Manual Transfer without Presentation 39 Transfer to a Call Put on Hold 40 Transfe...

Page 6: ...nt from the attendant console Secret code of the set 48 Connection history 48 Customizing user interface 48 Choice of Language 49 Ringing melody volume level 50 Ringing present or absent 50 Window app...

Page 7: ...ttendant group sets or the entity 60 Programming the attendant group status 60 Programming the entity status 60 Overflow between attendants mutual aid 61 Enabling overflow between attendants 61 Defini...

Page 8: ...e responsibility for system management The following operations among others are available to the attendant Switching over the system from standard operation to a status configured for reduced activit...

Page 9: ...cation environment includes a software a specific keyboard and an Alcatel Lucent 8 series or Alcatel Lucent 9 series set Figure 1 1 4059 IP Attendant Console IP or Mixed IP Configuration 1 3 The 4059...

Page 10: ...also called the application switchover key When the 4059 application started on the PC the key is used to switch from the 4059 window to another PC application and vice versa Note Ensure that in the...

Page 11: ...s provide information on the system status Note The System message LED light is not on even if the attendant receives a message 1 3 5 Standard Keys Used for Call Handling These keys are located on the...

Page 12: ...ed Alcatel Lucent IP Touch 4068 Phone only Note The bounding sequence is not available when the set is associated to 4059 IP There is no display information on the bounded devices on the 4059 IP atten...

Page 13: ...link 1 4 6 Audio Device Keys The keys on the Bluetooth handset have no effect The On Off key on the handset can switch on off the handset The keys on the Bluetooth headset have no effect The On Off k...

Page 14: ...re may sometimes be differences in the display and the terms used Depending on the country the system is in the application may designate certain functions using a different name Depending on the conf...

Page 15: ...d re positioned in order to better organize the screen see the Alcatel Lucent 4059 Attendant Console Management from the attendant console Window appearance and display The color of the individual tit...

Page 16: ...reen Set out of service icon red Set inaccessible icon yellow Set positioned to Do Not Disturb icon gray Set busy internal party Set busy external party Set busy without conversation icon yellow Set a...

Page 17: ...green at front and yellow at back 1 5 3 1 6 Trunks A trunk is a telephone line between two systems It connects two Alcatel Lucent OmniPCX or an Alcatel Lucent OmniPCX and another PBX Trunk free icon...

Page 18: ...sponds to the keys F1 to F8 on the keyboard 1 5 4 Status Bar This display field which is located directly above the call handling field is divided into several parts Call waiting counters Status icons...

Page 19: ...cro activated Loudspeaker Automatic answer Automatic transfer Loudspeaker volume Rotary dialing deactivated Service mode Guide mode 1 5 4 3 Dialing Area The dialing area only appears in place of the s...

Page 20: ...lay and unique ringing tone for calls from VIP guests The VIP feature is special to hotels and hospitals Additional information appears when the attendant takes the call 1 5 5 1 2 On Hold Calls The fo...

Page 21: ...me and first name Entity If the caller is a VIP guest The status of the calling set Directory number Telephone facilities class of service category Note The icon displays the status of the user set Th...

Page 22: ...ting to call handling are only carried out using the keys numbered S1 to S6 on the window or on the USB keyboard The functions associated with keys S1 to S6 depend on the status of the call in progres...

Page 23: ...All signalization about mail is disabled on the set the LED is off All message features that are standard on the set are provided The set retrieves mail signaliz ation and features Forward Associated...

Page 24: ...of wakes up Night forward The associated Alcatel Lucent 8 series Alcatel Lucent 9 series set can be a night forward set If the attendant is plugged in the calls to the night forward set are diverted...

Page 25: ...ernet Address if the 4059 IP attendant is plugged in Every modification must follow restrictions 2 5 Deleting the Associated Alcatel Lucent 8 series Alcatel Lucent 9 series Set The 4059 IP attendant m...

Page 26: ...pecific keys press the key The red LED of the key should be lit Note 2 For a full description of the specific keys on the keyboard see the Alcatel Lucent 4059 Attendant Console Introduction to the 405...

Page 27: ...Dial by name can be requested either from the idle state or during a consultation call When a dial by name request is made the system carries out an internal search in the available directories These...

Page 28: ...irst name or by initials The Directory menu contains the Multi Directory Search option as well as a configured directory option 1 Select the required option in the Directory menu 2 For a search by ini...

Page 29: ...number click on 5 To start dialing press the key 3 3 5 Call by Speed Dialing To dial an abbreviated number you can either Dial the direct call prefix Dial the access prefix followed by the row of the...

Page 30: ...ed user to be reached at all times If the user picks up the receiver they hear the hold music or the corresponding tone indicating that the set is reserved and that all outgoing calls are denied 3 4 2...

Page 31: ...e Call Back function key to activate a call back request see Sending a Call Back Request The Display Mail function key to display a message on the user set The Text Mail function key to leave a text m...

Page 32: ...call handling field shows the forwarding destination and the entity to which it belongs then the set called set initiating the forward and its number It also gives the status of the set to which the c...

Page 33: ...ing field displays the name of the trunk group Then dial the number of the external party Once the length of the number is recognized by the system the trunk is reserved Use The key to send the dialin...

Page 34: ...incoming call or call on hold 1 In the Extension menu select the Guide mode option or press F11 on the keyboard 2 Double click on Auto answer or click on Auto answer and then press Enter on the keyboa...

Page 35: ...or use the keyboard as follows 1 Select the call 2 Press Enter or press the key corresponding to the number of the call in the list 3 6 3 Answering an Internal Call Proceed as in Answering Calls If a...

Page 36: ...ging is activated to indicate that the call is returned The call waiting counter changes to Urgent To return to the first call placed on hold press the key To return to another call placed on hold pro...

Page 37: ...a text message on the second party s set 3 10 Broker Call The broker call is used to move rapidly from one party to another during a consultation call 1 Press the key The first party is placed on hold...

Page 38: ...attendant and transferred to an internal set the charge units are charged to the attendant console when it is the last set to be involved in the call in the case of no answer to a transfer for exampl...

Page 39: ...e first party click Auto Forward or press the corresponding S key on the keyboard 2 Dial the number of the second party 3 Trigger the dialing 4 Present the call before pressing the key 3 12 2 Manual T...

Page 40: ...ther outgoing or incoming can be transferred to a call put on hold by the attendant When in conversation with a party a Call on hold can be selected by the attendant If a call on hold is selected all...

Page 41: ...Adding the First Party In conversation 1 Click the MeetMeCf button or press the corresponding S key on the keyboard 2 Enter the code assigned to the conference The first participant is connected All...

Page 42: ...agement from the attendant console Creating text messages in advance 4 Select the message to be sent or complete the message of your choice using the keyboard To send a message other than a pre progra...

Page 43: ...th charged release During the routing of an external outgoing call to an internal user the charged release activates the call back to the attendant set when the internal set on hooks Answering the cal...

Page 44: ...rd Deletes automatic transfer for a specific call see the Alcatel Lucent 4059 Attendant Console Attendant console operation Selecting the Transfer Type Automatic or Manual 4 2 10 Malicious Malicious c...

Page 45: ...s feature is used to assign the waiting queue operating mode One or more traffic flows can be associated with one or more keys By pressing a key the attendant takes the waiting call with the highest p...

Page 46: ...ent 4059 Attendant Console Management from the attendant console Supervision icons 4 3 3 Speed Dialing Number Press the key to call the corresponding number The attendant can also configure a key with...

Page 47: ...ternal line The attendant can configure a supervision icon see the Alcatel Lucent 4059 Attendant Console Management from the attendant console Supervision icons so that this icon shows the status of t...

Page 48: ...code Once the attendant requests access to the facility which the administrator has set to Allowed with Attendant Code a window displays requesting the password A dialog box requests the input of the...

Page 49: ...t have to be restarted 5 3 1 Choice of Language The system administrator chooses the languages available for the whole system For the attendant to have access to a particular language their choice mus...

Page 50: ...then press Enter on the keyboard 3 Select the melody to use 4 Set the ringing level for the melody by moving the corresponding cursor 5 To hear the reconfigured ringing click on Test 6 Select Apply to...

Page 51: ...3 Select the ringing type to be used 4 Select Apply to save the changes 5 Click on Close to close the window 5 3 4 Window appearance and display In the View menu select Configuration 51 69...

Page 52: ...rent windows on the screen when the Use full resizing options mode is selected Click on OK to save the changes and close the window 5 3 5 Displaying the date and time 1 In the View menu select Status...

Page 53: ...r the number of a directory entry double click on it to retype it using the keyboard Click on Delete to delete the selected name from the individual directory Click on Redial to dial the number of the...

Page 54: ...rectory Search configuration To modify the existing LDAP and or ODBC directory parameters 5 5 2 Selecting directories to use for the dial by name option This option is used to define the directories u...

Page 55: ...lection and closes the dialog box 5 6 Appointment reminder From the attendant console appointment reminders can be programmed on system internal sets At the specified time the internal set is rung and...

Page 56: ...k the Appointment reminder box 2 Enter the number of the internal set on which the appointment is to be deleted 3 Click on Delete 4 Click on Close to close the window 5 7 Creating text messages in adv...

Page 57: ...sole In the Option menu click on Programmable keys or place the cursor in the programmable keys window right click and select Configuration Example To modify the content of a programmable key 1 Select...

Page 58: ...supervision individual station trunk line trunk group Free indicates that the icon has not yet been configured 3 In the next field enter the number of the object to be supervised The third field optio...

Page 59: ...n icon if reserved otherwise blank The trunk group name An automatic reservation indicator yes if the bundle can be auto reserved otherwise blank When the user selects a trunk group the name of the bu...

Page 60: ...endant console is used to change The status of the attendant group to which it belongs The status of one or more entities in the system In the Extension menu select Service mode or press the F10 key S...

Page 61: ...The overflow between attendants function allows other attendants to handle calls when there are too many on one console The 4059 console allows you to enable this function and to choose how many call...

Page 62: ...Click on Close to close the window 5 11 2 Defining the overflow threshold In the Traffic option select Traffic threshold 1 In the Overflow threshold field enter the number of calls there must be on a...

Page 63: ...function opens the following window 1 Select the search type 2 Enter the information to search for 3 Click on Search A list of users displays 4 Select a user 5 Click on Select The name and the number...

Page 64: ...o which calls are to be forwarded To delete a forward choose No forwarding in the list or press Reset Click on Apply to store the changes Click on Close to close the window 5 13 Metering charging Conf...

Page 65: ...g charging data Since this information is of a sensitive nature it is advisable for the system administrator to limit access to it using a password Double click on Financial report In the relevant fie...

Page 66: ...o monitor calls according to their duration By cost to monitor calls according to their cost By cost and duration to monitor calls according to their cost and duration All calls to monitor all calls C...

Page 67: ...ble if the filter defined in Monitoring options is By duration or By cost and duration 1 Enter the minimum value of the duration of calls to take into account in the metering charging reports 2 Click...

Page 68: ...grammable key as long as the system administrator has programmed it 5 15 Date Time In the Extension menu select Service mode or press the F10 key Select System 1 Modify the date and time used by the A...

Page 69: ...5 16 Configuring DECT PWT mobile cell phones This function is used to display and configure the users of DECT PWT mobile cell phones on the system This function is obsolete 69 69...

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