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A-61870 July 2017

5 Troubleshooting

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Summary of Contents for S2050

Page 1: ...S2000 Series Scanners S2000w Series Scanners A 61870 User s Guide...

Page 2: ...is software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE I...

Page 3: ...up network connection 10 Setup Wizard 10 EasySetup 10 Advanced 11 Install the scanner driver 11 Install other software 11 Turning the scanner off 12 Wake up actions 12 From off 12 From standby sleep...

Page 4: ...per 30 NCR paper 30 Scanning small items 30 Long paper 31 Fragile or oversize paper 32 Handle with care 32 Handle with extra care 33 Oversize paper 33 Multifeeds 34 Detecting multifeeds during scannin...

Page 5: ...51 Problem solving 51 Scanner exception handling 51 Self help for problems 52 Calibrations 53 Contacting Technical Support 53 Appendix A Regulatory Information 55 Environmental information 55 Europea...

Page 6: ...iv A 61870 July 2017...

Page 7: ...ris Technical Support Do not disassemble or modify the scanner or the AC power adapter Do not move the scanner with the power cord and interface cable attached This may cause damage to the cord cable...

Page 8: ...vi A 61870 July 2017 Safety...

Page 9: ...m to various destinations with the touch of a button then search for and view your digitized documents based on different search criteria The S2000 S2000w scanners may also be used with other PC based...

Page 10: ...nner specifications may be found here www kodakalaris com go s2000 www kodakalaris com go s2000w Look for a link to specifications for your specific scanner model NOTE Specifications on the web site r...

Page 11: ...he TWAIN Datasource and ISIS Driver is available in Help Use the F1 key after you have selected a driver and the user interface appears This information is also available in PDF on the support page fo...

Page 12: ...ay 2 Side guides the side guides can be moved in and out to accommodate the size of pages you are scanning Side guides may be locked in place for letter size or A4 size paper 3 Gap release allows you...

Page 13: ...on the scanner screen Touch the Up or Down buttons to scroll Front view S2060w and S2080w models 12 Scanner screen for the S2050 S2070 scanners color graphic display of scanner information for the S20...

Page 14: ...tandard security lock at an office supply store 2 Power port connects the power supply to the scanner 3 USB 3 1 Super Speed port connects the scanner to the PC 4 Ethernet port not available in 2050 20...

Page 15: ...g fully extended to lift front edge of scanner assists output of long pages NOTE In operation either recess or fully extend both legs 3 Transport rollers one pair six transport rollers should be clean...

Page 16: ...d pages that are crinkling in the scanner 4 Pre separation pad helps to feed one page at a time from the input tray 5 Separation roller provides smooth page feeding and separation of various sizes thi...

Page 17: ...0 and download the latest firmware and driver software If your PC does not have internet access put the CD from the scanner box into the CD drive of your PC 6 Follow steps of the Alaris S2000 Scanners...

Page 18: ...bled in Access Point mode and USB enabled Setup Wizard 1 Select how to connect Setup for Wired Network also enables USB Setup for Wireless Network also enables USB Setup for USB does not enable either...

Page 19: ...ove proceed with Install the scanner driver NOTE If you later want to reconfigure your scanner network or power choices choose Settings from the menu on the scanner display Install the scanner driver...

Page 20: ...t Express LE by following installer prompts 3 Optional Install ScanMate mobile app on your iOS or Android device Turning the scanner off To turn the scanner off touch the power button for 1 second NOT...

Page 21: ...kodakalaris com go S2070support www kodakalaris com go S2060wsupport www kodakalaris com go S2080wsupport Info Input Express LE At the support pages above you can also find Info Input Express Limited...

Page 22: ...14 A 61870 July 2017 2 Installation...

Page 23: ...turn the scanner on and off The function of the other four buttons may change depending on the scanner screen display Refer to Scanner display and buttons S2050 S2070 scanners on page 21 for more inf...

Page 24: ...an be extended to accommodate pages up to 35 56 cm 14 inches in length An end stop is available to assist output page stacking Lift this end stop as needed for scanning pages up to 14 in 35 6 cm Keep...

Page 25: ...on illustrations represent the buttons on your scanner For S2050 S2070 model scanners the buttons are on the scanner cover For S2060w S2080w model scanners the button functions are accomplished on the...

Page 26: ...all the S2000w scanner driver and install Info Input Express Software 3 The users may optionally add a 4 digit numeric network security PIN to their Info Input Express configuration 4 The users may se...

Page 27: ...longer connected and removes the user name and account picture from the scanner s user list 6 A user at a PC needs to scan with scanning software that uses the TWAIN or ISIS driver The user launches t...

Page 28: ...cess to the scanner s embedded web server is not limited in Single PC Mode In Single PC Mode use the scanner in this way 1 Log in on the PC that owns the scanner 2 Load your pages into the input tray...

Page 29: ...g buttons The up button will count up to the next scan setting number i e from setting 1 to setting 2 Start scanning using the Play button If you want to view or adjust scanner capabilities from the R...

Page 30: ...dling option can improve output stacking You may find it helpful for mixed page sizes lightweight paper paper with some static or paper with some curl Special document handling can be set up for your...

Page 31: ...r has been moved to a location at a high elevation Maintenance gives you the ability to record performance of important scanner maintenance such as scanner cleaning Scanner display and buttons S2060w...

Page 32: ...scanner is ready to start scanning Choose yourself from the list of possible users Enter your identification number Choose the scan setting or activity to use for scanning The generic Ready display s...

Page 33: ...some action A feeding situation such as a multifeed waits for you to take some action The scanner screen indicates your options rescan accept the images and continue scanning or end scanning Restart...

Page 34: ...cument handling Document handling options and when to use them are explained in Document handling on page 22 Scanner settings From the Settings screen you can review or change the network and power ch...

Page 35: ...ur pages 2 All inks and correction fluids on the paper must be dry before scanning is started 3 If your pages stick together they may have trouble feeding one by one Fan the pages to help them separat...

Page 36: ...he stack as shown Hold the back of the stack and bend the stack so the lead edges of the bottom documents are forward of the top documents Maintain this shape in the stack when you place the pages int...

Page 37: ...rate easily may feed reliably with this feature turned off Turning enhanced separation off will allow scanning to begin slightly more quickly In the TWAIN setup for your job Settings Device Transport...

Page 38: ...eds to detect the pages but pushing too far may crumple delicate paper For pages less than 7 lb 27 gm2 weight set Active Feed to None go to the TWAIN Settings Device Transport tab NCR paper No carbon...

Page 39: ...aper extend the input tray as far as possible Give additional support to very long paper by hand if needed 2 Set the output tray length at the maximum Do not raise the end stop 3 If you gently pull th...

Page 40: ...ngs refer to how much protection is given by the scanner i e minimum care vs maximum You may have to experiment to find the optimal setting for your specific pages balancing care of your pages against...

Page 41: ...ndle with care above If you regularly scan fragile paper you should consider adding a flatbed scanner See the flatbed scanners available in Supplies and consumables on page 49 Oversize paper If you wa...

Page 42: ...ottom of the stack Shuffle the stack into good feeding form again Close the scanner Put stack into the input tray Choose Rescan at the scanner or in your scanning application The image will be deleted...

Page 43: ...how to clean the scanner Roller cleanliness and wear affect how well pages feed See Replacement procedures on page 44 to be sure that feed rollers separation rollers and pre separation pad are install...

Page 44: ...fill Black holes from paper punches can be changed to the background color of the image 3 Background color smoothing In color images uneven image background color can be changed to a more uniform back...

Page 45: ...is screen will display the number of scans since the last cleaning or part replacement and the number at which cleaning of the scanner or replacement of the part is needed Choosing Reset for Clean Tir...

Page 46: ...ur images pages exiting the scanner have roller tire marks Transport cleaning sheets roller cleaning pads and Staticide and Brillianize wipes are all available for purchase from Kodak Alaris See Suppl...

Page 47: ...play and choose Clean Reset See Scanner meters on page 37 Running a transport cleaning sheet 1 Remove the wrapping from the Transport Cleaning Sheet 2 Adjust the side guides to fit the cleaning sheet...

Page 48: ...ller should be removed from the scanner for best cleaning results 1 Open the scanner cover 2 Remove the pre separation pad by grasping it and pulling it straight out 3 Grasp the separation roller and...

Page 49: ...e separation roller assembly See Replacement procedures on page 44 for more information 6 Reinstall the separation roller by aligning the tab with the slot and snapping it into position 7 Reinstall th...

Page 50: ...er or cleaning around the feed roller 3 Remove the urging roller then clean it with a roller cleaning pad 4 Replace the urging roller 5 Clean the lower feed roller tires without removing them Rotate t...

Page 51: ...feed roller cover by positioning it around the paper present sensor step 1 aligning the bottom edge of the cover with the scanner step 2 and pushing it back into position until it snaps into place ste...

Page 52: ...s Alaris Scanners use replaceable feed roller modules that can feed a wide range of document types sizes and thicknesses The nominal feed roller module life is approximately 200 000 pages Operating en...

Page 53: ...1 Open the scanner cover 2 Remove the pre separation pad by grasping it and pulling it straight out 3 Grasp the separation roller and pull it straight out Discard it 4 Install the new separation roll...

Page 54: ...d choose Tires Reset See Scanner meters on page 37 Replacing the pre separation pad 1 Remove the pre separation pad by grasping it and pulling it out of position 2 Discard the worn pre separation pad...

Page 55: ...nce www kodakalaris com go s2070support www kodakalaris com go s2080wsupport 1 Open the scanner cover 2 Pull on the edge of the feed roller cover and lift it out of position NOTE Be careful not to dam...

Page 56: ...direction Use the white bracket at the end to rotate the roller When the pin is aligned properly lift the roller out of position 6 Discard the worn feed roller 7 Install the new feed roller align the...

Page 57: ...er supplier to order supplies NOTES Items and catalog numbers are subject to change Staticide wipes are not available in all countries Description CAT No Alaris S2000 Series Feed Roller Kit 101 5866 K...

Page 58: ...www kodakalaris com go s2000support www kodakalaris com go s2000wsupport On your scanner screen use the scanner Settings Information display to see your scanner firmware version Go to the About scree...

Page 59: ...oblem solving If your scanner does not function as you expect this section may help you resolve the situation Scanner exception handling The following user correctable error conditions will be reporte...

Page 60: ...ning one sided pages be sure the side you want to scan is facing the right way for front side scanning face down for back side scanning face up For more information see Getting your pages ready to sca...

Page 61: ...dry Images have black background bleed through When scanning translucent paper black bleed through may appear on the image To minimize this adjust the Contrast and Brightness values or select Draft Fi...

Page 62: ...54 A 61870 July 2017 5 Troubleshooting...

Page 63: ...nerrecycling The product packaging is recyclable Parts are designed for reuse and recycling The Alaris S2000 and S2000w Series Scanners are Energy Star compliant and are shipped from the factory with...

Page 64: ...363 2006 O indicates hazardous substance concentration lower than MCV X indicates hazardous substance concentration higher than MCV EPUP Environmental Protection Use Period EPUP In mainland China this...

Page 65: ...is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the equipment according to the instruction manual Alaris Scanner S2050 Equipment n...

Page 66: ...appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autoris e aux deux conditions suivantes 1 l appareil ne doit pas produire de bro...

Page 67: ...ay result in the disclosure of important data such as personal information to other parties This company will bear no responsibility for any damage or disclosure of information occurring in a wireless...

Page 68: ...temente debe aceptar interferencias perjudiciales incluyendo equipos de la misma clase y puede no causar interferencias a sistemas operando a titulo primario COFETEL XX Notice to users in Singapore Co...

Page 69: ...nce could void the user s authority to operate the equipment Where shielded interface cables have been provided with the product or specified additional components or accessories elsewhere defined to...

Page 70: ...62 A 61870 July 2017 Appendix A Regulatory Information...

Page 71: ...cluding breakage of a connector cover glass pins trays or seal c from service modification or repair not performed by Kodak Alaris or a service provider authorized by Kodak Alaris or by tampering use...

Page 72: ...ormation Return procedure Eligible purchasers seeking services for Alaris Scanners covered under this Limited Warranty must obtain a Return Material Authorization Number RMA by calling 800 822 1414 an...

Page 73: ...r AUR or On Site Service an eligible purchaser may utilize our Depot Repair Service The eligible purchaser will be instructed to ship the product to the nearest authorized Depot Repair Center Product...

Page 74: ...S contact Technical Support by telephone Telephone technical support is available Monday Friday between the hours of 5 a m to 5 p m excluding Kodak Alaris holidays Phone 800 822 1414 For technical do...

Page 75: ......

Page 76: ...l trademarks and trade names used are the property of their respective holders The Kodak trademark and trade dress are used under license from Eastman Kodak Company 2017 Kodak Alaris Inc TM MC MR Alar...

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