Alaris S2050, User Manual

Page: 61 / 76

A-61870 July 2017
53
5 Troubleshooting
Calibrations
Scanner multifeed calibration should be done only when Alaris
Technical Support personnel tell you to calibrate.
The touch screen of the S2060w/S2080w scanners can be calibrated.
Again, this calibration should be performed only if Alaris Technical
Support personnel advise it and tell you how.
Contacting Technical Support
1. Visit
www.kodakalaris.com/go/IMsupport
to obtain the most current
phone number for your country.
2. When calling, please have the following information ready:
- A description of your problem.
- The scanner model and serial number.
- Computer configuration.
- Scanning application you are using.
Roller marks appear on the paper after
scanning Clean the rollers. See the procedures in “4 Maintenance” on page 37.
Scanning pages with wet ink will cause ink to transfer to the tires, and
from the tires to your pages. Do not scan pages unless the ink on them is
dry.
Images have black background bleed-
through When scanning translucent paper, black bleed-through may appear on
the image. To minimize this, adjust the Contrast and Brightness values or
select
Draft ( Fixed ) in TWAIN or Fixed Processing in ISIS to improve
the image.
Red, green or blue streaks are running
through a color photo The scanner is dirty and needs to be cleaned. Refer to “Cleaning
procedures” on page 38.
Images have speckles Speckles happen because paper thickness is not uniform. See
“Improving image quality” on page 36.
Scanner is running slow • Your PC may not meet the minimum requirements for the scanner.
Refer to the page for your scanner model:
www.kodakalaris.com/go/s2000
www.kodakalaris.com/go/s2000w
• The scanner is USB 3.1 Super Speed compliant. It is designed to
operate with USB 3.1 or USB 2.0, but will function in a USB 1.1 port. If
you are using a USB 1.1 connection, update your USB connection.
• When scanning wirelessly, other network traffic can slow performance.
• Several settings, such as active feeding and enhanced stacking, can
slow the scanner. Experiment to find the settings that work best for you.